The Pep Boys reviews and complaints 1
View all 550 complaintsThe Pep Boys - I am complaining about the manager at pep boys!! at least that's who he said he was!!
My son dropped his mazda off with keys & a complaints note of the car running hot & making noises under hood at 3:39 am on 10/26/19! He was out driving so the next morning I called to see what was the matter with the car & how much it might cost! Also by the time the pep boys opened the car also didn't start anymore! So the pep boys guy said the car needed a water pump, 2 can belts & a battery! He even explained that the battery was leaking on the fan belts & that caused the damage to the fan belts! He also it would be about $1000.00
So on wednesday 10/30/19 the manager calls & says the car is ready but it won't start! We knew that the battery was damaged that's why it leaked on the fan belts! So there in the phone this management from a price of $1000 without battery (which should have been part of the bill since day one) then he says $1189 then I complain the battery was supposed to be already included then he says $1050! By the time my son got there to pick up the car this manager says
$1189! I feel like this guy took advantage of us! Then to top it of all of a sudden after we start home a tire starts leaking (it was fine when we stopped the car off). This manager or this pep boys is unprofessional & cheaters!
Latest The Pep Boys Reviews
Lower engine mount/customer service cv axle Oil Change Customer service Alignment serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!