Walter E. Smithe reviews and complaints 1
View all 14 complaintsWalter E. Smithe - Dining chairs
I purchased custom order 4 dining chairs from the Orland Park location of Water E Smithe. On November 7 2020. I was informed by the d signer around Nov 15 that the fabric I chose was on backorder and I was asked to choose an alternative color in the same fabric family to speed up my delivery. After a couple of weeks, end of November I received a email from the warehouse that I would not receive the chairs until the end of January. I notified the designer that since I have to wait another 2 months past the holidays I will wait for my original fabric choice since I am paying for custom made chairs. I communicated with the designer 2 times about the order to ensure my original fabric choice will be completed on the chairs and received confirmation that all is going well. The chairs were delivered in 2/4/2021. with the wrong fabric I told the delivery drivers to take the chairs back because the fabric is wrong and they said they would leave the chairs and notify the store if the error that the chairs would be exchanged out. I called the designer and sent her a picture of her he chairs U also notified the warehouse of the wrong fabric, they was to get back to me with a resolution I never heard from the designer nor the warehouse personnel
I sent an email to the designer, the warehouse and the customer service. I spoke to someone who offered me a 299 gift card? Why would I spend more money at their store. This does not address the problem and is not an acceptable solution
Desired outcome: I am requesting to have the original choice of fabric on the chairs
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And you should get what you originally ordered at NO added cost to you. So delivery will not take items back. Thank you for this info. If I purchase from WES again, I will not opt for delivery. I’ll pickup from their warehouse AFTER I approve my merchandise.