American Mattress reviews and complaints 1
View all 17 complaintsAmerican Mattress - serta queen icomfort perfect base
Bought a motion base for my mattress set. Was told by the sales person I had a four month trial in home return basis. On July 12 2011 I returned the mattress because it was uncomfortable. Wanted also to return the motion base but was told that was nonrefundable. That was not told to me when I purchased this product. On July 14 2011 the motion base got stuck in a upright position and wouldnt work anymore. Went back to the store and complained again. Insisted they take back this defected product. They refused again. Stated, they would send a repair man to fix the motion base. With all the false salesmanship practices I have dealt with have made me not want this product anymore. Note I bought this product on July 4, 2011. Please help me with this problem. My name is Margaret Vallo 2646 S. Harvey Ave. Berwyn, il. [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
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good really nice this is..
American Mattress would like to apologize for the issues you have encountered with us. Everything has been addressed and resolved. Your mattress has been exchanged like our policy states, and the non-refundable adjustable base as discussed at time of sale has been repaired by the manufacturing company. For your inconvenience, please accept (2) of our Italian Memory Foam pillows.
American Mattress