Burger King reviews and complaints 1
View all 4590 complaintsBurger King - Service
Tonight I went through the drive through at our BK in Round Lake Beach, IL. I ordered 2 meals. A number 1 Whopper with cheese and a number 4, Bacon King. I asked him if the number 4 came with everything and he said yes. He then asked me if I wanted 2 cookies for a dollar. I said yes. I also told the girl at the window that the receipt was so smeared you could not read anything on it. She said both registers were doing that so they could not give me a receipt I could actually see. I got home to find out the bag contained 2 cheeseburgers instead of a whopper with cheese. The Bacon King had no bacon and only had mayonnaise, ketchup and cheese. I called them and was told to bring them back. I put them back in the bag. Went back to the store. I spoke to the manager and he had an attitude. I told him the issue and I told him I wanted the double bacon whopper instead of the bacon king as it came with everything. He said well that is not what you ordered. I again told him I was informed the bacon king came with everything and it didn't. Also 2 cheeseburgers instead of the whopper with cheese was incorrect. He gave me what I requested. I get home to find out the 2 cookies were chicken nuggets not cookies. I spent $27.29 on a meal for 2 people and had to go back to the restaurant to have it corrected. I couldn't even tell if I was charged correctly since you cannot read the receipt. I am very unhappy with the price and inconvenience for the wrong food and extra trip.
Desired outcome: I would like a refund . I was there around 6:40 pm. 7/4/2023. Round Lake Beach, IL 60073 as I stated, you cannot read the receipt at all. [protected]@sbcglobal.net
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