American Laser Skincare reviews and complaints 1
View all 102 complaintsAmerican Laser Skincare - Mistreatment!
I am a patient at American Laser Centers, I purchased a Vela shape package of 6 at the Carmel, In location one month ago. I first sat down and spoke with the clinic manager Ruthy she seemed very fun and energetic at first but as the consult went by she became very talkative and shuddering her words, at that time I should of known she was lieing to me. I started to get very uncomfortable and just wanted to get out of there. So she sold me on the vela package, MAN she talked so fast I said to myself she should work for a car dealership. After I paid for my package with carecredit she promised me that my abdomen will become completely flat and my flanks will be gone after two tx's. So I believed her, but after 4 tx's I seen no results so I called the clinic on 3-1-08 and spoke with her assistant, so she claimed I can't remember her name, she put me on hold, but I don't think she realized that she did not push the hold button. She spoke with someone regarding my situation she called me a complaining # and said this # wants her money back. So I did not say anything once she got back on the phone, she told me I'm sorry, but the clinic manager is not here right now, I knew she was lieing because she called ruthy's name. But to make this disturbing complaint short. I called customer service and told them what happened the lady on the phone was shocked and said I will make sure someone get back with you ASAP, but I am still waiting This company is a total rip off and full of it those girls need to be fired and kicked out. All I want is my money back I refuse to go back to the Carmel clinic and any other clinic at American Laser Centers!
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This is MY MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:
In May 2008 I went to American Laser Centers in Santa Rosa, California.
I was told about this company because my friend gave me his $300 coupon he won at a fair.
Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000
I talked with a friend who said you should not be paying in advanced.
His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.
I called to cancel my laser appointment. No work or services were ever done to me.
I was then told I had to pay the 10% administration fee. (I was furious! = + $500)
I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
[http://www.dca.ca.gov/publications/legal_guides/k-6.shml]
American Laser Centers would NOT honor this Law!
I then consulted my friend who is a business person.
That DAY I DID THE FOLLOWING—
This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:
(REMEMBER: ALWAYS BE professional and business like in your letters.)
1.) Called my CareCredit number [protected] CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!
2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
TOLD them I had no work done.
I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
GE Money Bank
P.O. Box 981438
EL Paso, TX [protected]
3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
Contacted BBB of Detroit & Eastern Michigan
3055 Southfield Road, Ste. 200
Southfield, MI [protected]
[protected]
I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.
4.) Sent a certified Letter to:
Care Credit, INC:
P.O. Box 1710
Costa Mesa, CA [protected]
TOLD them I did not have any work done.
Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.
5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”
AND: YOU can send online COMPLAINT form—
PLUS then mail in a hard copy letter including YOUR copy of the laser contract.
For CALIFORNIA Send letters to:
California Department of Justice
Office of the Attorney General Edmund G. Brown, JR.
Public Inquiry Unit Office of the Attorney General.
P.O. Box 944255
Sacramento, CA [protected]
6.) I sent a certified letter to State of California Department of Consumer Affairs.
State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
CALIFORNIA RESIDENTS ONLY: (800) 952.5210
Tell them about your unethical business contract with the American Laser Centers!
7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.
8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.
9.) I emailed Customer Services at American Laser Centers:
EMAIL: CustomerService@alcpartner.com
PHONE: [protected]
10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!
MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!
BE Business like!
Good luck! Think positive!
Please write your letters!
P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.
Do your BEST!
Hello,
I represent American Laser Centers and am sorry to hear about your disappointment in your experience.
I'm not sure if you have tried contacting our newly expanded customer service department. You can call them at [protected]. If you’d like them to contact you instead, please provide your contact information to my email below and they will contact you at a time and day of your convenience.
I hope this is helpful.
Thank you,
-Allen
The same thing just happend to me. I bought a package of 4 treatments. They were telling me Id be able to go and get new clothes by the 4th treatment. I got no results at all. They told me there is a no refund. What should I do. I am a single mom and $2000 is a whole lot of money to me.