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CB Fast Food Chains McDonald's 15101 Thatcher Lane, Carmel, IN, 46032, US
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McDonald's

15101 Thatcher Lane, Carmel, IN, 46032, US
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McDonald's - charging for condiments

We frequently visit this McDonalds and came in this evening for a meal. We placed our order and paid with a credit card. When our order was ready we asked for dipping sauce and were dismayed to find that this McDonalds is now charging $0.11 cents per container for your dipping sauce. This is outrages! What next, are you going to start charging $0.11 cents for a little packet of ketchup or maybe $0.11 cents for a lid or a straw? You are the first and only fast food restaurant I know of that charges for condiments! All I wanted was a couple of containers, in the past I would ask for sauce and your employees would give me several when I only needed one. Instead of penalizing your customers why don’t you train your employees to be more conservative when handing them out.

I can not tell you how upsetting and appalling this is to me and I will be voicing my opinion to everyone who will listen! This will include FaceBook postings to all my friends and discussions around the “free” coffee maker at work on Monday! I also plan to contact the other fast food restaurants in the area and encourage them to advertise that their condiments are still free!

Dismayed Customer

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Bob
Bronx, US
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Nov 22, 2007 12:00 am EST

we where walking past ur resteraunt and we saw 2 rats running around ur car park, this is so discusting annd put me off my food, iam never goin 2 buy anything from your take away resteraunt again!

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Richard Finkelstein
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May 06, 2007 12:00 am EDT

Hey Folks. Just to alert you all who have ever wondered why you only get half a container of french fries with your means these days: McDonalds has as it's official policy "fluff don't stuff" which is short for...

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gene34e
Moultrie, US
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Jun 23, 2015 10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

well get this.. i went through my locale mcdonalds. in the drive thru and ordered a hamburger and i asked what came on it. after telling me what came with it. i simply asked for only mayo pickles and mustard. and asked for extra pickles. then to my surprise as she rang the order up. i saw on the screen that she had charged me .20 cents for mayo. i said wait a sec. did you just charge me 20 cent to add mayo to my burger?. she said yes. i said no take it off im not paying to put mayo on my burger.. how stupid is that. i spoke with mang. found out the owner has the option to charge. so i called the corporate line. and got no further they will not give numbers to higher ups.. and they say any locale owner has the right to place their own charges. this is ridiculous. and someone should do something about this. and i think i should start the process. so whose with me. if you can help please contact me gene34e@yahoo.com im seeking a lawer about this. if you have any info. please let me know. or if you want to stand up with me on this please let me know also. PS i know condiments in the drive through are free. but mcdonalds doesn't have regular mayo in the drive thru. its all lite mayo. and i do not like the taste of light mayo.

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DaSauceman
TW
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Jun 19, 2015 3:22 pm EDT

Mcdonalds Is Being Stingy With Da Sauce. My Friends Call Me Da Sauce Man But I Can't Be The Sauce Man If They Don't Give Me A Lot Of Sauce!

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calyus
Galloway, US
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Oct 03, 2009 4:33 am EDT

One night while me and my girlfriend are on our way home; She has a sudden craving (She's Pregnant). So we stop at McDonald's and instead of just getting her craving we decided to order Dinner. So we place our Order

2 McDouble's No Mustard, Extra Onion
1 6 Piece Nugget w/ Sweet and Sour Sauce
1 Large Fry
1 Large Sweet Tea

1 #1 Big Mac Meal
With Large Cherry Coke

Totaling roughly 12$

First of all, I've been ticked off at McDonald's since the one day out of the blue they started asking for money for extra sweet and sour sauce.. However, most don't ask. So it's hit or miss. This time we pulled up to the window, I asked for an Extra Sweet and Sour Sauce for my McNuggets and Mayonnaise for my girlfriends Sandwhich. I'm then told well they only charged me for one and it would be .30 cents for another.. Well I just paid with my Debit Card, and I don't have change.. I rarely carry money at all on me.. So I told them, never mind I didn't have the change. We got our bag of food, and after being requested to pay for condiments, I surely checked the bag as I'm sure everyone else does to make sure the order is correct. Did I even get the one I had been "charged" for? No. So I wait for them to come back to the window, and tell them.. Can I get the one I'm supposed to get then.. Basically being called a liar.. She says.. "I know I put one in there" with a smug attitude and reluctantly gives me 1 Sauce, and 2 Mayo packages.

It's one thing to force someone to pay for a condiment packet, (Which is what I feel completes my meal) but then coming back with an attitude when you didn't do your job is a completely different story.. McDonald's is no longer, "Made the way you like it".. It's "Made the way we can make money"

I'm only lucky I'm not actually allergic to mustard, because I've bit down on far to many where they don't bother to do the order right. It's either 1. Mexicans who don't understand English, or Teenagers with no work Ethic running this global conglomerate.. Worse thing is, no one will stop going there because it's quick food.

For the price of a single meal; you could feed a family of 2-4.. Can of Tuna, Box of Tuna Helper, even get fancy and add a can of Corn.. It's like 4 bucks. IF THAT.

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denhau
US
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Aug 04, 2012 10:22 pm EDT

The McDonald's in Turtle Lake, WI just started charging for condiments. 25 cents extra for a packet of mayo or ketchup. I'd never heard of that before. Any other restaurant has that stuff sitting on the table. McDonald's is just using a new method to gouge their customers.

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jhuffine
Marion, US
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Mar 27, 2011 7:37 pm EDT

PEOPLE WILL COMPLAIN ABOUT ANYTHING IF THEY KNOW SOMEONE ELSE WILL LISTEN. I HAVE SEEN AND HEARD SO MANY RIDICULOUS THINGS IN MY TIME AT MCDONALDS THAT YOU WOULD ALL BE SHOCKED. SAUCES IS JUST A PETTY ONE.

FOR THOSE THAT LIKE TO COMPLAIN ABOUT EVERYTHING, GO SOMEWHERE ELSE. GO TO A RESTAURANT THAT YOU KNOW WON'T CHARGE YOU FOR YOUR SAUCE, OR THE FREE FOOD YOU ARE TRYING TO CON THEM OUT OF. MCDONALDS ISN'T THE ONLY PLACE TO EAT.

OH, AND FOR THE RECORD, IT IS MUST HEALTHIER AND MUST CHEAPER TO EAT AND COOK AT HOME! WHY IS AMERICA ONE OF THE MOST OBESE COUNTRIES IN THE WORLD? CAUSE NONE OF YOU WANNA COOK AT HOME. STOP CHOOSING THE DRIVE THRU AND MAKE A FREAKIN HOME COOKED MEAL EVERY NOW AND AGAIN. SHOW YOUR KIDS THAT THERE IS MORE OUT THERE THAN JUST BURGERS AND FRIES.

YET ANOTHER UNFORTUNATE THING. MCDONALDS RELIES IN THE FACT THAT YOU GUYS DONT COOK AT HOME ANYMORE. SO, I GUESS IT IS A WIN WIN FOR ALL OF YOU. YOU'LL ALL GET FAT AND UNHEALTHY WHILE MCDONALDS KEEP INCREASING SALES...WHAT A WONDERFUL WORLD WE LIVE IN

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jhuffine
Marion, US
Send a message
Mar 27, 2011 7:27 pm EDT

McDonalds is a business that is merely trying to make up money that it has lost in the past by giving out free condiments and customers taking advantage of those policies. Is it fair that some have to pay that didn't take advantage? NO! But unfortunately, there is no way to tell which customer is a loyal customer and which one is out just to stock up their arsenal at home. To make it completely fair, McDonalds has to charge for sauces above and beyond what is needed for what is in that particular order. That's just their policy and that is what we are supposed to do. Do I like to have to tell someone I need 10 more cents for an extra BBQ sauce? NO...but I have to. Do I give them out without charging sometimes? You bet your [censor] I do! There will be people that give you grief over it...and those people I will just give one to so that I don't have to deal with the stress the rest of the evening of that person throwing a fit over 10 cents. Many people are more than happy to pay extra for sauces...and normally have their change ready when they ask for it. They understand that McDonalds is not a NON-PROFIT organization. There are several restaurants out there that will give you as many packets of crap as you want free of charge. And believe it or not, you are not required to stop at mcdonalds. You have the freedom to go anywhere you please. If you don't like what you're getting, why continue to come? Let me just say this. If you go to Olive Garden, or a Red Lobster, or Applebees...you get chraged for your extra stuff. Why should fast food be any different?

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Yes. Yes I did
El Cajon, US
Send a message
Mar 11, 2011 4:43 am EST

I cant believe people are talking about sauce policy's at mc Donald's. We have way more important things to worry about then this crap. pay the .11 cents and live life. i'll tell you one thing if you owned a restaurant and your costs go up you would be doing the same damn thing. every time i go to mc donald's there is always a customer yelling at the poor employees and they have to take that stuff from all of you. it makes me laugh because when that same rude customer comes back and asks for something like extra sauce and the employee says "that will be .11 cents" i laugh so hard i almost pee pay back is a b_ _ _ _ _. I don't mind paying the extra .11 cents but what i do mind is the government spending my hard earned money on stuff thats un necessary. Or even when gas prices go from 2.30 to 4.20 thats what we should be getting mad about. you people make me sick. I know some of you don't care about paying it and thats good this world needs more people like you!

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Rayraytyaryar
Mississauga, CA
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Jan 27, 2011 7:38 pm EST

for Drake Uk.. its alright we get a whole bunch of slobs that don't clean their table anyways. For everyone else that has a valid complaint and can act like a grown up about it. I completly understand. I work at McDonalds and a lot of the time I don't charge for extra sauces even though I know I should. However sometimes I do, for example a lady came in and asked me for 16 Honey Mustard sauces because her kids like it for their lunch. (SHE DID NOT ORDER ANYTHING) and I said okay, I'll give you 6 (mind you shes not suppose to get anything for free) for free and the rest you'll have to pay for. I got a complaint to my manager about how rude and greedy I was. And that Mcdonalds is run by a bunch of "fat fu!ks" who are out to kill the country, one heart attack at a time. Excuse me, but your arguing over sauces. When they started charging me for plastic bags at the grocery store I did not put one over the cashiers head and tie it. Instead I said hmm... Okay I guess it makes sense when you rationalize it in your head. All I'm asking for is that no one takes their anger out on the employees, we don't make the policies, we just follow them.

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