Chrysler

Date of incident 7/27/2019. My car was taken to the service department to have a oil change. Keisha Tranbarger came out and informed my partner that a larger plug had to go back into my oil pan because the current one was stripped. I purchased my car brand new April 2007 and Champion's service department has been the "only" shop I has taken care of my oil changes in 12 years. Keisha went on to tell my partner a would have to have a oil pan that would cost $800 plus dollars at my next oil change and said I was told at the visit previous to this one. I wasn't told because I didn't take my car to the previous one, my partner did and he wasn't told neither. So, we looked over the printout they gave my partner the previous visit and it was on the printout. I called on Monday 7/29/2019 and asked to speak with the manager and someone transferred me to his voicemail. I still haven't received a call back from Jeff. I wanted to talk to Jeff so he could explain to me how my plug was stripped and they were the only one's that have touched my car in 12 years but I didn't get a call back. Well, the larger plug was put in my car with the understanding it would last until my next oil change 3000 miles. May I add, my partner paid for this extra fix until we had to come back for my next oil change. My car had been parked in my garage until Wednesday evening. I pulled out the garage and noticed a lot of oil on the floor of my garage. I immediately called the service department and told the young man what had happen. I was to afraid to even start my car back up. The young man took all my information and told me John Lutane would call me back. Well, John called back and I explained all over again. He said that he could have a tow truck to come pick it up but I would be responsible for the cost to fix it. I was then very upset and told him I would call him back. I called my partner and told him what was going on and he said he would get my car to the shop the next morning. I called John and informed him my partner would get it there. John said he put my car on the books to get right in. The next day, my partner got my car to the shop and was told he would have to wait for several hours for my car to be looked at. So, I called and was transferred to Keisha. She begin to tell me I had to pay $800 plus dollars to have my car fixed. She was so unprofessional telling me how many miles my car had on it and the fix couldn't be fixed. I told her I wanted my car fixed because they put a bigger plug in my car that should have lasted for 3000 miles and it didn't last a day! She went on and on until I got tired of listening to her. I told my partner to go and ask for the owner or who I told was the owner Fernando Falcon. God works in miracle ways, Fernando was walking straight in my partners direction. He asked me what he looked like and I told him. He said I believe this is him so he asked his name and low and be hold it was him! Fernando got on the phone and I explain to him who I was and the problem I was having. Fernando told me he would go in there and ask for a little faster service but he didn't want them to rush. I said okay and he was off the phone. Well about an hour later my partner called and no one has said anything about my car. We were talking on the phone and Keisha comes up to him and he said he would call back. Well Keisha called me back. My car had not been look at, at all! Keisha calls me saying a will need a new oil pan and my car couldn't be fix! The larger plug had caused more problems! She kept talking about my miles and not the fact the that someone in their service department had been tightening that plug to tight all these years and that's why the bolt was stripped. I kept explaining to her their shop is the one who has caused this issues with my car and she was totally not listening. All she could say was I needed a new oil pan in the most rudest way, I hang up and called Fernando back. I explained to him my car had not been touch in all this time. I explained to him I should be treat as a valuable customer as I have been for 12 years. He agree. He said he would reach out to some people and call me back and he did. He went on to say everything Keisha said but in a nicer way. I told them both I bring my car to be service with care and not torn up in the process. He said the people that were reached out to couldn't give a better deal with repair to me car they were only $56 cheaper than them. He said I could buy another oil pan and they could put it on for $391. Not addressing the fact that my partner paid for a fix that had things a lot worse because now my car can't be driven! He never apologized for my car continuing to be damage by their hands. I was only told my car is 12 years old but did knowledge my car has been well taken care of and now this. I have several printouts with them stating this is wrong that is wrong wanting me to pay thousands of dollars and a second or third opinion says different. This is the first time my car has EVER been down and it's because of Champion were I purchased my car. They should be held responsible for causing this problem with my car. I shouldn't have to be without my car because of keeping up with my maintenance! They except me to pay $391 if I purchase my own oil pan or pay $800 plus if they do all the work. No one their is willing to knowledge they cause my damage to my car and that makes me really upset. It doesn't matter how old my car is it has been taken care of like a baby and their records can show that all but all that non-stuff that was stated I needed that wasn't needed. I want my car fixed back to the way it came in there WORKING! I don't know if explain all of this will do any good but I hope someone has a heart because Fernando, Keisha and John don't! Loyalty should always come first with long time customers. Excuses after excuse is all I have heard. Please don't let this be another one. I just want my car fixed that way it was when it came in there on Saturday 7/27/2019 that all I ask.
Patricia Moffett
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