Sprint

I filed a rebate fraud complaint against Sprint on Sunday, 08 March 2009 with Planetfeedback. As of Friday, 27 March 2009, this matter has not been resolved to my satisfaction. In fact, this matter was not resolved at all. I was contacted by Sprint on Monday, 09 March 2009. I verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment). I was informed that a ticket would be opened and a billing specialist would contact me. A billing specialist contacted me on Tuesday, 10 March 2009. Once again, I verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment) for the billing specialist. Instead of acting quickly to resolve this matter that is almost one year old, Sprint began stalling and wasting my time. Over the next two days I was sent a standard form letter via email, several times, requesting my account information, proof of purchase, and stating their business hours. I had previously verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment) on Monday, 09 March 2009 and again on Tuesday, 10 March 2009. On Thursday, 12 March 2009 I was informed that I would need to contact the Sprint rebate department and supply the same account verification and proof of purchase information I had just previously given to two Sprint employees. Also, I would have to wait 30-45 days for the rebate. 30-45 days. I have already been waiting almost one year for this rebate. I purchased this phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. Fourteen weeks later! However, I did not receive the rebate. I submitted the proof of purchase via postal service several times, then via fax after I contacted Sprint and was informed that they never received the rebate request. Now, almost one year later, instead of Sprint acting without delay to resolve this matter as quickly as possible and ensure that a customer is retained, I am informed I need to resubmit the rebate request again (information that has now been submitted via mailing, faxing, and email attachment) and wait. No, I will not wait. This matter should have been righted by Sprint by Tuesday, 10 March 2009 once I verified my account information and attached the proof of purchase in my email response to Sprint on Monday, 09 March 2009. Sprint should have sent the $50.00 rebate check overnight and given me at least two months of free service to correct this gross inconvenience.

I informed Sprint on Thursday, 12 March 2009 that I would not continue to resubmit information that has been submitted and verified. I informed Sprint that I will not wait another 30 - 45 days for the rebate. I have already waited almost one year! If I do not receive the rebate in 7 business day from today the following will occur:

1. A fraud complaint will be filed with the Attorney Generals Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback

Again, instead of Sprint acting quickly they stalled and continued to delay in bringing this matter to a close. I was informed the matter could be expedited and I would only have to wait 15-20 days for the rebate. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. In an effort to ensure that I am not satisfied and keep the money that I am owed, Sprint offered an account credit. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. On Tuesday, 17 March 2009 Sprint stated that they would not be able to fulfill the 7 business day request. I quickly informed Sprint that if I did not receive the rebate check on Monday, 23 March 2009 the following would occur:

1. A fraud complaint will be filed with the Attorney General's Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback
5. A fraud complaint will be filed with Ripoff.com
6. A fraud complaint will be filed with TheSqueakyWheel.com
7. A fraud complaint will be filed with MeasuredUp.com
8. A fraud complaint will be filed with ConsumerAffairs.com
9. A fraud complaint will be filed with Complaints.com
10. A fraud complaint will be filed with The Consumer Advocacy Group

Sprint's response only made the matter much worse. They informed me the rebate check would not be delivered in 7 business days and I would have to resubmit the rebate request again and wait.

I have since halted all communication with Sprint due to the fact that this company is committing fraud and has absolutely no intention of delivering my rightful rebate.

I will continue to pursue this matter until I receive my rebate and at the very least two preferably three months free service for this gross inconvenience and complete deception.

As of Wednesday, 13 May 2009, I have filed a rebate fraud complaint against Sprint with:

1. Ripoff.com (Wednesday, 18 March 2009)
2. Planetfeedback.com (Tuesday, 24 March 2009)
3. MeasuredUp.com (Tuesday, 24 March 2009)
4. Complaints.com (Wednesday, 25 March 2009)
5. My3cents.com (Thursday, 26 March 2009)
6. Better Business Bureau (Friday, 27 March 2009)
7. ConsumerAffairs.com (Friday, 03 April 2009)
8. Texas Attorney General's Office (Tuesday, 05 May 2009)
9. Complaintbook (Thursday, 07 May 2009)
10. Pissed Consumer, I'm Pissed! (Thursday, 07 May 2009)
11. ShamScam (Sunday, 10 May 2009)
12. CanYouTrustThem.com (Sunday, 10 May 2009)
13. Texas Consumer Complaint Center (Monday, 11 May 2009)
14. ConsumerWatchDog.org (Monday, 11 May 2009)
15. American Bad Business List (Tuesday, 12 May 2009)
16. National Association of Consumer Advocates (Tuesday, 12 May 2009)
17. Call for Action (Tuesday, 12 May 2009)
18. Consumer-action.org (Tuesday, 12 May 2009)
19. In Bad Company (Wednesday, 13 May 2009)
20. BusinessReporter.net (Wednesday, 13 May 2009)

Sprint has responded to my Better Business Bureau complaint with lies and more delays. Sprint reported to the BBB and myself that their rebate department has no record of receiving the rebate request. That is a lie. I have documented the date, time and Sprint employee number of a telephone conversation informing me that the rebate request was received by the Sprint Rebate Department on Monday, 11 August 2008. Once again after verifying my account information and supplying one and only one wireless phone number, Sprint has contacted the wrong wireless number twice. More efforts to delay resolving this matter. Sprint has lied and reported to the BBB that a representative has spoken with me and this matter is resolved. That is a lie. Sprint reported to the BBB and myself on Monday, 13 April 2009, that a rebate check should be received in 7-10 days. As of Wednesday, 13 May 2009 I have not received a rebate check. Another lie! Sprint has absolutely no intention of sending the rebate check that is rightfully deserved.

This matter is now one year old. Sprint could have and should have sent the rebate check overnight to resolve this matter quickly and retain a loyal customer. My dissatisfaction with this company has risen to the point that this matter can only be resolved with the receipt of the grossly overdue $50.00 rebate check and three (3) months free wireless service.

On Thursday, 07 May 2009, Sprint informed me that it would be another 45 days before the rebate check would be issued. This company is fraudulent in every possible way.

Every month is a ordeal with sprint pcs they attach false charges to our accounts, one month we did even use our phones because we were away in the mountains, where our family's sprint does even have services. One time we were in oweyhee, nv, I called from my friend landline, and one of sprint rep. Said I was calling from my sprint mobile phone. I told that I was not and the sprint represent called me a liar, and eveyone's knows there is nt sprint service in oweyhee, nevada on the native american reservation. (Its a dead zone). It a constant battle. . There sails tactic dishonest and, they defraud thousands of dollars from unsuspecting consumer who do not examine there monthly bill closely for errors, and with assistant with sprint reps.In there billing departments with a "god like absolute complex" that sprint pcs can do no wrong.. We have just had there service for little under year and had to file 2 better business b. Complaint.

File bbb oct 21st.

1) I called sprint and inquired about a mobile broadband for macintosh apple computer, I was anwser by a sales representive from oustide the usa, she told us that she found a usb broadband "sierra wireless compass" modem that worked with macintosh (She did alot reaseach to help, 2) then the sale rep. Said she would wave the activation fee, and reduce the price of the sierra wireless compass" modem to $24.99 and that she sign us up for the sprint mobile unlimited broadband service for 49.95 for unlimited data usage with a 1 year agreement. The date that this took place was october 7th, 2008 and the usb modem got here october 9th, 2008. The sprint representive had already activate the modem came to us already activated (Plug-in-play).. 3) we called the sprint customer service on october 10th 2008 (with in the usa. ) and they told us that something different that it was only, told by the filipio sprint representive. We told that we only get 5 gigs of data not unlimited and 2 years contract (usa sprint rep. ) , that sprint had changes to there services on october 10th 2008. So we hang up and call back again and by change get a sprint rep. From the filipians which tell us that we have unlimited data usage not 5 gigs. So I got our account online click usage and it state in black and white that we had the unlimited data plan for 1 year not sprint rep, called her supervisor from the usa and she said that sprint had change there mobile broadband plan and that they the did not let the representive outside of the usa know. But that I we were on the unlimited plan. 5) on october 19, 2008, I got a nasty call from sprint say owed activation fee, and we charge more than double for the usb sierra wireless modem, and equipment insurance, all kind ot false charges. Please help me get this account straight.

At sprint.com they advertise that you can 'Upgrade to a Rumor by LG' for $0. I'm out of contract and am also eligible for Sprint's full rebate offers so I am a 'eligible Sprint customer' for this offer. Although once you click on the ad it takes you to a page that shows a maximum total discount of $230 (minus the retail price of $279). This is of course with a new 2-year agreement. While still a very discounted offer it's not how the homepage link shows it. Very misleading if you ask me.

Sprint.com uses dynamic code in their pages so they can constantly show their latest offers and what not. This is fine and think it's a good way of keeping your customers up-to-date with what the company has to offer. Although I don't think it's cool how on the same day (within seconds of refreshing the web page) you get a similar ad with a different price. I've noticed especially with the rumor sometimes it's a $49 upgrade and sometimes is a $0 upgrade.

I contacted a supervisor about this. She insisted she's never seen such an ad. I offered to send her screenshots but she would not allow it. As ti her advisable I got the link up again and clicked on it and attempted to purchase the phone online. The total was still coming to $180 - $50 mail-in rebate. I explained this to her and was just sort of told 'oh well, that's unfortunate'.

I asked if there was a person in a higher position I could speak with to ask what the deal was. If it was a mistake I'd like to inform their web master (or whoever is in charge of their site). She said that there was no one else I could speak to that would have any more information or the authority to honor that price.

Over-all I felt the constant insinuation that I was being labeled a liar or was trying to pull one over on them on the matter. I was also told there was no chance of any customer getting the phone discounted to the level that the main page was advertising.

Am I not understanding something correctly here? Anyone else feel the webpage ads are shady marketing or at least very misleading? Also can anyone make a suggestion as to whom I could send the screen shots as my 'proof'?