CVS reviews and complaints 1
View all 3333 complaintsCVS - Answering the phone
The store in Hazard, Ky (the first store) does not answer the phone. I have been put on hold everytime I call. Today takes the cake. I tried multiple times to call, sometimes waiting 30 min at a time. All toll I was on hold today for 3.5 hrs. I live 20 miles from the store and I have severe copd so it takes me quite an effort to get to the store for my medicine. I have a webpage with them hoping it would make things better. I have two meds listed as in process now for 5 hrs. I called just to see how much longer it would be as I was going to have to get help to go and get meds that I need. The;y never answer the phone at this store. I will be making plans to find a better pharmacy. There is no reason for not answering the phone unless the company is too cheap to hire enough help to answer the phone. CVS has gone to the dogs when it comes to service to their customers. Very disappointed
Desired outcome: Answer phone calls, customers first
Latest CVS Reviews
CVS Pharmacy new thelephone voice response system is bad CVS Pharmacy - wrong prescription filled Customer Complaint - CVS Store # 9819 on Depot St. in Vacaville, CA 95688 Phone system for trying to contact a particular pharmacies Worst store ever!!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!