Humana

Humana charging late charge when I wasn't late. They don't care what you say, they just bill you and make you pay and there is NO Proof of late enrollment, only their word, then they cancelled me saying that I signed on with Wellcare HMO and I DID NOT. Wellcare won't even answer questions they just keep transferring me to another person and the call drops. Now, I had to sign back up with Humana because I never dropped them and now my late charge for enrollment is $20/month when I did not cancel to begin with.

I have a humana gold plus hmo medicare advantage plan (80840 - 9*61101) and I was issued a humana policy identification card. I was out of state and had a hospital emergency situation that required I be in the hospital for four days.
I even called humana prior to going into the hospital, and they recommended I go through emergency... Which I did. None of the claims that have been submitted by my health care providers during that time have been paid. I called humana and was informed that claims need to be authorized by wellmed (who are not mentioned anywhere in my policy or id card).
Also, all claims are to be submitted to wellmed for payment. So I supposedly have humana for my health care insurance, but this wellmed organization is responsible to authorize claims, received claims for review and to also pay the claims. Doesn't even sound like I have humana insurance. After all, what do they do?
As far as I can determine all they provided was an id card, but this id card doesn't allow any of my claims to be paid. I did an online chat with a humana representative that lasted about an hour. I received a copy of the chat transcript (three pages), and it sounded very similar in nature to the old abbott and costello, who's on first skit. Unbelievable.
I've probably spent about 10 hours on the phone so far attempting to track down who's responsible for and going to pay these claims, and i've gotten nowhere regarding any definitive answers. It's probably a dead end, but i've got to wonder if this whole scenario is even legal regarding government guidelines for medicare. I went with this humana advantage plan because it didn't have a monthly payment and seemed to cover my needs. Apparently, you get what you pay for...
And i'm not paying anything for my policy, so i'm not getting any benefit in return. Going with a humana advantage plan may literally be one of the worst financial decisions that I have made in my 68 years of life as i'm starting to have health issues (my first chemo treatment tomorrow morning). They don't pay any of the claims submitted to them, and they haven't been able to provide me with a clear understanding of why they don't pay.
Do not ever consider getting a humana advantage plan as you might get stuck paying for all the bills. At least that's what it's looking like to me so far.