Kool Smiles reviews and complaints 2
View all 89 complaintsKool Smiles - traumatize child
We brought my son in for him to get cavities filled. First they lacked explaining the procedure to us. Then they missed one of the visible cavities with all their "xrays". The worse was when the procedure started. They strapped him down to a papoose board. Then another "assistant" put him in a headlock grip because he was screaming and fighting in fear. They gave him no sort of sedation or laughing gas. I was so horrified during the whole thing. Listening to my son's gargled screams. I was trying to stay calm and not yell at the dentist because I knew that it would only add to my sons anxiety and increase the traumatizing experience so I just kept trying to keep him calm so it would be over. The dentist had the nerve to say "this is normal." My child will most likely need counseling from this horrific experience. After we left and me and my son were both in tears he told me the reason he was fighting so hard was because the person holding him in a headlock was pressing down on the bridge of his nose and he couldn't breath. My son's gums are swollen and looks like it is starting to get infected around one of the caps.
Kool Smiles - horrible customer service
I decided to take my 2yr here since it was new & looked kid friendly... I walked in & stopped at the reception desk. I waited patiently for one of the three workers to assist me... They never did. After standing nearly 5 mins - I had to ask them "are there forms that I need to fill out?!" we were called to the back 15 mins later - which was a reasonable wait time. They explained that my son would take his x-rays shortly three times - so I waited after his exam. I was walked to the reception desk and then told the x-rays will be on the next visit (So I waited for nothing). Did I mention one of the workers had her 2 elementary school-age daughters all over the office. The hygienist assissting my son had to explain to the little girl not to touch the cleaning instruments that were just in m son's mouth! The dentist found 1 cavity & advised me i'd have to come back to have it filled. Fine. Well the clerk asks "morning or afternoon?" and when I picked afternoon - she doesn't bother to ask me which day nor date works for me. Just my luck, the worker's kids have made their way to the reception desk & they're on each side of the clerk asking her to spell her name while i'm trying to schedule his follow-up appointment. Very unprofessional. More wait time for me! But the tip of the iceberg is that my son's 1st visit was today (3/25/11) and yet the appointment to have 1 cavity filled apparently is sept 28, 11 (In 6 months)! Why would I wait 6 months to have a cavity filled. He's 2yrs old. I don't wait 6 months at a professional dentist office to have a cavity filled! I called yesterday for an appointment & they had an opening the next morning at 9am and 5pm... Yet after his exam the next day - they can't fill a cavity until 6 months laster! My son will not be returning there!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi
I am completely dissatisfied with my appointment today. I did not feel like a valued customer/patient. i arrived for my daughter's appointment at 5:05. I signed in and took a seat. 10 mins in i was called and was told that pretty much my time was waisted. My child has been to this location more than once. Her insurance was the same. But I was told that since "i missed a call, " that to verify her insurance would take an hour. I've NEVER waited an hour to verify insurance. She wasn't a new patient. Also i was told if i actually wanted to wait there was a chance they would still close the doors on us because they were going to close on time. I've never been to an office and treated in this manner. And frankly i think this business is just taking advantage of people in "certain areas"
Kool Smiles, District Heights, MD, Similar issue. My daughter had an 11 am appointment. She didnt get seen until almost 1:00. When she got seen, she was in there for less than 15 mins. Another young lady and I were there ontime. They had verify insurance, unbelievable as my daughter has been going for almost 2 years. After complaining at the register office, the Patient Coodinator checked the files and saw that my appointment was for 11. Wow, It was until 1:00 my daughter seen. Clearly, these women were admitting their relatives, friends and so forth over legitmate customers. This place is so unprofessional its sickens me.
District heights, Maryland
Terrible Customer service.
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