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CB Tax Services H&R Block / HRB Digital 5700 Johnston Street, Lafayette, LA, 70503, US
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H&R Block / HRB Digital
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H&R Block / HRB Digital company logo

H&R Block / HRB Digital

5700 Johnston Street, Lafayette, LA, 70503, US
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1:16 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

H&R Block / HRB Digital - didn't inform us about any fees

I files my taxes yesterday with h&r block . When I got home I looked over the paper work they charged me $325.00 for filing my taxes. I was never made aware of how much the fees were or given the option the pay for the fees upfront. I got charged another $35.00 for them to take the fees out of my refund. The lady was very nice but I even asked her how much it was going to be for her to file my taxes and she told me it was already taken out of my refund. I got charged almost $400.00 dollars for about 20 minutes of service.

Read full review of H&R Block / HRB Digital and 24 comments
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Broke mom
Des Moines, US
Jan 29, 2012 12:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

So My husband filed his taxes an they said he would get them in 7 to 14 days an he didn't. They say on the wesite it is the IRS. How is it the IRS when they are giving anticipation loans for his money. They never get the money then give them out. They have never said they have to wait to get it from the IRS. I think it is really messed up we have no food nor gas nor a way to get our kids to school. We NEED OUR MONEY

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David Mele
US
Apr 20, 2011 11:40 pm EDT

I was charged $32.95 for direct deposit for my tax refunds.I got my refunds thru the regular mail.I was told that my bank rejected the transactions.My bank had no record of these rejections.I was told by H&R that it was a banking fee for the direct deposit, but when I called they stated it was for a antisipated refund?They could not tell me why I did not recieve the direct deposit.I check my returns and all the info was correct.

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J_B
VANCOUVER, US
Apr 09, 2011 2:52 am EDT

Be warned! H&R Block charges a ton of money for even fairly basic returns. I went in under the impression I would maybe spend $100, the charged me almost $200! I've always done my own returns but because I had itemized deductions this year I figured I'd have them done professionally...bad mistake! For that much money I could have figured my taxes out on my own! If you value your hard earned money, do not go to H&R Block!

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kip69
US
Jan 26, 2011 4:43 pm EST

went to H&R in Nov. they were offering a loan. was told when my w-2s ome in i would get a RAC loan also. would get 2000 the day they prepared my taxes the rest the following day. come to find out i wouldnt get no money for over a week. i believe they did the early loan so i would have no choice but to let them do my taxes. i think is bait and switch. or at the least very deceptive

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Terrencerh
Franklin, US
Jan 22, 2011 4:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was told by an employee that my check would be in at a specific time. And when I called at that specific time; I was told that my check wasn't in with an attitude and then hung-up on. And what really pisses me off is, I ended up paying $213 to file my taxes thru this company and I get treated like a dog! H&R Block will NOT see me next year!

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sris
va beach, US
Jul 19, 2010 11:56 am EDT

Paid for Peace of Mind Guarantee in 2006, H & R made error on my tax return, they actually admit it but deny my claim due to time constraints. Have filed an appeal... what a nightmare... H & R Block owes me over $1, 100.00. iRS COLLECTED THEY MONEY FROM WORK.
I WILL NEWER USE HR BLOCK AGAIN.

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blanca
Buffalo, US
Feb 09, 2009 8:00 pm EST

I had my taxes done by H&R Block on wendsday february 3 and payed $414 dollars to get my ral check in 1-2 days, today is february the 9 and not only have i not received my check but they have no info what so ever to give me.I am very frustrated because i dont know much about tax preparations and my rights .Please help, what should i do?

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whats not taken?
Warwick, US
Apr 29, 2015 1:35 pm EDT

my wages were levyed from the internal revenue . i paid them in full march 31 with the understanding my pay would stop being levyed. i have now lost over 1200.00 dollars to the iRS because h&r block does not know what they are doing.

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veronica esquivel
Bakersfield, US
Apr 21, 2013 7:52 pm EDT

Tax fraud, tax evasion, identity theft, selling of personal information, conspiring with criminals, women of criminals are infiltrated at all their office locations...money hidden there!they are also takers of women and men!

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marine business
Huntington Beach, US
Apr 15, 2015 8:29 am EDT

I had my taxes done by H&R Block for the 2014 tax year and the cost was $ 625 dollars and that was steep since the 2013 tax year filing was only 450 dollars and I still thought that was still steep since they only spent 35 min's doing my taxes. H&R Block charges more than attorney costs .

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