National Tire & Battery [NTB]

I recently went to an NTB in Dedham, MA - 900 Providence Hwy. In summary, there is no customer service at this location, they lie, and worst yet, they do inadequate work at a slow pace.

The details:

1. I had an appointment. I needed two tires. It was listed on their electronic board. When I gave my name, I was asked why I was there and told they couldn't accommodate walk-in appointments. I was seen after I pointed out my name of the board. I wish I had just left...

2. Despite an appointment, I had to wait quite a while for the front desk help to figure out which tire to order. I was there for 2.5 hours to get two tires put on.

3. They charged a high price for the tires (I since checked other sources - Kelley Tire, Pep Boys, Town Fair, Dedham Wholesale Tire). In addition to the tire, they charge me (without my permission) for installing TPMS. It was about $20. Money isn't the issue, but when I drove to work the next day (45 miles away) the tire pressure light came on. When I called, I was told I would have to come in.

4. After work, I drove another 45 miles and came it. The manager told me I probably needed an adjustment to the installed TPMS, and that this happens a lot. I asked why it was installed in the first place. He said it was a mandatory service. I pointed out that on the website it was listed as an option. He told me to call corporate and argue with them. Really? I thought this was a chain that followed listed rules. So I had to come in a second time to be told a lie and then made to wait again while they fixed the problem. They did take off the cost for this unneeded "TPMS" service, but I had to deal with a snarly manager to get this fixed.

5. While I was there a women came in with that I thought sounded like a starter problem. She patiently explained she needed her car to be reliable, as she has a call-in on-demand position. They took her car, listened, said they couldn't find a problem, and sent her on her way. I think a grinding sound when the key is engaged is an issue.

I would never go to this location. I went because they had evening hours and it was convenient. Guess again!