McDonald's reviews and complaints 1
View all 2874 complaintsMcDonald's - service
Below is my original comment from 10/12/2019:
I just returned home from Store number 22086 in Lynn MA. Once again, they left an item out of my order. An egg mcmuffin this time. I have had to return to this store on 2 other occasions to pick up items that were missing, I am not going back again! I would like to be given this item next time I go by that way, or receive a gift card for another store! I have tried calling this store for over an hour, but the lines are all tied up! I have my receipt number. KS(hash tag sign) 13. I hope to hear from someone soon! thank you.
Here is the response from McDonalds:
Hello Andrew:
Thank you for taking the time to share your recent experience at the McDonald's in Lynn, MA with me.
I am sorry for the unsatisfactory experience during your recent visit. I want you to know that we have already taken action on your feedback, by notifying our local franchisee of your experience and requesting he or she follows-up with you directly to address this issue.
As our customer, you should always have a great experience when visiting McDonald's. Your feedback is very important to us, as it lets us to know how we can improve our service to you. Our regional McDonald's staff regularly reviews customer feedback as part of our ongoing review of our restaurant's operations.
Again, Andrew, we are sorry we disappointed you. We appreciate your business and thank you for sharing your feedback.
Valyncia
McDonald's Customer Contact Center
ref#:[protected]
It has been almost a week, and I still have not heard from this store. It is service like this that drive customers to other restaurants. I hope you take this serious. My next step is contacting the BBB.
Thank you!
Andy Filippone
Latest McDonald's Reviews
Customer service by employee and managers Mc Donald in Christiansted Vi St croix No products Customer Service 800 244 6227 Treatment a ordering windowGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!