Hess reviews and complaints 1
View all 29 complaintsHess - Rude Employee
I want to file a formal complaint against the employees (particularly a young late 20s early 30s employee with glasses) at the HESS gas station located at 207 Highland Ave, Needham Heights, MA 02494. This incident occurred on Monday, February 28, 2011 at approximately 12:45 PM.
Being from New Hampshire, I went to this station to attempt to purchase gasoline.
Upon using my DEBIT card, I was noticing the pump shutting off three times for reasons to which I did not know about.
One transaction charged me 8 cents for which NO gasoline entered my vehicle.
I was greeted by a very rude and obnoxious attendant who crassly informs me that my vehicle is facing the wrong direction and that he was shutting my gas pump off…creating multiple debit card transactions onto my account.
Upon turning my car around, now the gas pump is refusing my debit card due to the shutoff that this employee was doing.
This employee was extremely rude to me and created a hostile and intimidating experience which I have never received as a customer.
Going to this particular gas station for the very first time, I was so intimidated by this employee that I stated that I will NEVER buy ANYTHING from this Needhan Heights Hess station ever again. I purchased fuel from another competitor gas station instead.
In the meantime, I have three very questionable debit card transactions from this gas station.
I would like this employee terminated from his job. It is very obvious that he is incapable of being civil to the customers of this station, and that this experience tells me a lot about the people from Needham (and Boston).
I will never patronize this gas station ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Minus zero stars. This gas station has very RUDEcustomer 'service' and the gas pump there was trash it didn't work the first time so had to ask them twice to fix it and wait like 10 mins just to have it select the right gas before it started working. Also there was a FAT fugly nosy loser customer who kept Yapping trash instead of minding his own business needs to GET A LIFE I hope u choke own that disgusting pie u were hogging down like the fat rude ugly pig u r u look and act like trash u grew up in a ghetto no manners pathetic low life scum what an ignorant [censored] 'yapping' piece of no good trash u are keep it to urself because I'm really not interested in nutcases like u and I really could could care less about ur [censored] frustrations what a loser nutcase. Never giving this ungrateful trash place my business again!
We're very sorry to hear you had an issue at one of our locations. We'd like more information to better understand what took place and how we can help. We'd appreciate if you would contact the Hess customer service center at [protected] or retailwebmaster@hess.com.