Sears

I took my vehicle to Sears in Bowie, Maryland on 08/08/13 to have 2 sensors replaced, was advised that I needed a tensioner pulley. When I returned on 11/30/13 to have the pulley replaced, the mechanic informed me that the vehicle needed a harmonic balancer amongst other repairs. Upon returning to pick up the vehicle, the car was now inoperable. I had to have a tow truck, at my expense, tow me to the Chrysler dealer to have the mistakes made by Sears rectified. The Sears mechanic somehow put a hole in the radiator and damaged the fan. They replaced the radiator, so they say, but, did charge me for labor. I spoke with their Corporate office and received no response. Spoke with their insurance co, Sedgwick, and of course as they have done with other customers, refused to pay for these damages citing that Chrysler said it was not Sears fault. I have read many complaints about other Sears Auto Centers and have spent my last dime at that business. No vehicle should be driven into a service center and have to be towed out. Totally ridiculous. The mechanics as well as the manager are incompetent and need more training. I will and have advised everyone I know to by pass Sears and take their vehicles to a reputable service center. In the future, I will patronize a reputable auto service center such as AAA which warrants all repairs for 2 years/24, 000 miles which they have put in writing.