BJ's Wholesale Club

I purchased insulated bags to carry my groceries. The bags come to the stores with a zip tie to prevent thief (I've purchased them multiple times). I asked the cashier if she had something to open them (cashier 548177 at register 6). She said no, they can open them at the front. I asked the lady at the exit door and she said go to Customer Service. There was a line at Customer Service. I walked up to the Customer Service clerk and asked for scissors and she said let me wait on this customer, which I did. I asked again about the scissors and she went to speak to the other clerk. I asked again, she opened a file cabinet and begin to look, there were no scissors there. She began to look around the counter stating that she had seen them somewhere. I asked for a REFUND of the $4.99 I spent on the bags and she couldn't complete the transaction and asked me to wait for her co-worker who couldn't complete the the refund transaction either. She called the manager to do an override. She called for a manager a second time and the manager told her to call Cassandra. Cassandra completed the override and took the bags to the optical department to have the zip tie removed. 30 minutes I spent waiting to have the zip tie removed on bags used to transport groceries. A sheer waste of time. I called the person claiming to be the manager and she was very nonchalant about my wasted 30 minutes. Scissors should be at checkout so the bags can be used. I spent $194.26 I wanted to leave and go.

Today (April 14, 2021), I went to BJs located in Capitol Heights, MD. I have mobility issues. Inside this store their were 6 mobility wheelchair carts in the front of the store and all were out of order. The customer representative at the door politely told me that these carts were out of order and the 3 that were working were currently being used. I could not believe this! Why would a store have 6 inoperable mobility wheelchair carts sitting at the front of the store. I was so disgusted that I didn't bother to ask what the problem was with all of these chairs. I suspected that none of them were charged. Shame on management for failing to look after their customers that need this service.
The least they could do is remove the inoperable chairs from the front of the store and place the working chairs up front that are ready for use. It would have been a different experience if the customer rep told me that all the available chairs are in use. But to see 6 inoperable chairs sitting at the front of the store is simply inexcusable. I wonder how this is in keeping with the intent of the ADA act, I had to cut my shopping very short because I cannot walk far distances or stand for long periods. I was really disappointed. Unfortunately, it makes one feel that the quality of service and care for the customer is based on major clientele patronizing the store. Yet, I can go to the BJs in Bowie, MD and find a totally different atmosphere which has a different major clientele patronizing its store. It's sad.