BJ's Wholesale Club
Reviews and Complaints

I was added to my wife’s BJs account last year and received a chance to get my own membership through my work at a discount. They declined it due to me being in an existing membership, it was about to expire and I asked once that was over if I could join after under the discount. Again declined. Well they lost us as customers for this. Hope it was worth it.

This is a tale of 2 stories. I would like to compliment Rosemarie in the Falls Church, VA BJ's store. She went way above and beyond in the customer service she offered me. I was very frustrated with my experience in the tire shop and my inability to get in touch with anyone there. She realized my level of frustration and physically walked into the tire shop to get someone on the phone to help me. Then she made sure they ordered my tire and scheduled my appointment for me to get my tire replaced under the warranty. She asked me to text her my original receipt to her personal cell phone and then provided that to the technician. On the day my tire was being replaced, Rosemarie was off and she was texting me while I was in the shop, checking on how things were going. She showed so much care and concern to make sure I was getting what I needed. BJ's should be thrilled to have an employee like Rosemarie. She is a wonderful ambassador for the company.

I say this is a tale of 2 stories, and I describe the 5 star experience above. I would say that the experience in the tire shop was one star. BJ's just doesn't have enough help in the tire shop at any location. Falls Church is not the closest location to my home and I ended up there only because "my" BJ's couldn't get me in for over 2 weeks to replace my tire due to a lack of staff. There typically is only one person working in the shop, trying to do the tire installations, answer the phone, check in new customers, make appointments for future customers, order tires and fill up propane tanks. That one person has to keep stopping working on the cars to complete these other tasks. I have called back, without exaggeration, 7 or 8 times and still no one picks up the phone. So then I have to go in physically to talk with someone, order a tire, make my appointment, etc. The biggest problem is that this person also has to fill up propane tanks. I was there on a Saturday morning in August. At least 12 people came in to have tanks filled. I was only having 1 tire replaced. It took 3 hours! That is unacceptable! The poor guy was working as hard as he could but there needs to be a separate person handling propane and appointments and ordering tires. If my tire wasn't being replaced under a warranty, I would have gone elsewhere.

I stood in line for full service check out for over 15 minutes with one line open. I asked the manager if they could open up another register and she said that nobody was available. We went to self service which I despise and the majority of them had lights flashing. I took a video of the conditions and plan on posting it on line. People in line was talking about how Costco was a lot better on service and I agree.

The current BJ's catalog of March 31st listed a 3-burner stainless steel Berkley Jensen grill for $249.00 after $50 rebate. Item 314979 Was not listed anywhere on site called the cs line and spoke to a person named Rhussel (who obviously was not located stateside) was told repeatedly that was not available. Requested address to write and apparently they are not permitted to give that info then requested to be transferred to a stateside location and was told there was none. If a product was not fulfilled the very least there should be a notification of unavailability I am very upset that no matter where I went for an answer it was unsatisfactory

We like BJ’s ice cream and buy it a lot. But almost EVERY container has a HUGE EMPTY pocket where there is no ice cream. I think BJ’s needs to recalibrate your machines!

As a frequent shopper of BJ’s Club, and a 20+ year cardholder I feel it necessary to pass along this situation my wife and I ran into in the Millsboro, DE store.

As typical, my wife and I will shop BJ’s for many items, including your selection of lunchmeats at the store deli. On January 10, 2024 we finished up loading our non-perishable items and I proceeded to the Deli Department. And as usual I obtained a Ticket and waited my turn, and I was holding Ticket 45. The following sequence of events then occurred:

The time was approximately 3:15 p.m. the next number to be called was 41.

Your staff, I will call her Deli Clerk #1 was very busy slicing lunchmeat however she shouted across the floor to what appeared to be a Floor Supervisor, indicating that she needed to take a lavatory break and that it was important to get an additional Deli Clerk behind the counter quickly.

Approximately 15 minutes passed and Deli Clerk #1 again appealed to the Floor Supervisor that it was urgent that she have someone take over. Deli Clerk #1 indicates that now she was in distress. The Floor Supervisor came behind the Deli Counter and indicated that the help was On-Break, much to the dismay of Deli Clerk #1 who was still slicing lunchmeat.

The Floor Supervisor leaves the Deli Counter, and Deli Clerk #1 out of desperation, solicits help by convincing an employee in the back room meat cutting area to come out and help. Meat Cutter #1 comes out to help, and tells the waiting customers that this is really not his area, but does proceed to take the next customer. We are now up to Customer with Ticket 44

However, now enter Grocery Clerk #1 who instructs Meat Cutter #1 to begin slicing lunchmeat for her. When seeing this I speak up to Grocery Clerk #1 and ask: Was there another number called since my number was next.

Grocery Clerk #1 hold up a piece of paper, and states that she is working on an on-line order, and that her on-line order takes president over people waiting in-line. At that point you could hear the moans in the background of the customers waiting their turn. Not only did we have a BJ’s staff member who was not a Deli staff member servicing customers which created its own problem, but Grocery Clerk #1 felt she could prioritize who would be serviced next, meaning herself.

Finally Deli Clerk #1 returns to the Deli counter followed immediately by Deli Clerk #2, and seeing this Meat Cutter #1 goes back to his backroom area.

Deli Clerk #1 now states to all waiting customers that the slicing machines need to be cleaned before any more lunchmeat can be sliced. So Deli Clerk #1, and Deli Clerk #2 begin unraveling paper towels from their holders, and pick-up spray bottles of cleaners next to the slicing machines and wipe down all the machines. More moans from the customers

After all the cleaning was done my number was called, #45 and Deli Clerk #2 begins slicing my order. That included three 1 pound packages of lunchmeat.

Also at this same time Deli Clerk #1 begins calling out the next numbers, #46, #47, #48, and she finally gives up since none of the customers waiting for this debacle to finish actually waited, and Deli Clerk #1 said, OK who has the next number, it was customer 50. All the rest left.

Upon finishing my order I head with my wife to the checkout, and after placing my $350 order on the belt the two cartons of Ice Cream had melted and needed to be replaced. Back my wife goes to the freezer case.

I then spoke with an employee who appeared to be a Store Front-End Supervisor and asked to speak to the Store Manager. After I speak with 2 other Front-End Staff members indicating my concerns, I am finally approached by a Store Employee who states she is the Assistant Store Manager. I asked to speak with the Store Manager and was told she had already left for the day. The time of this conversation was approximately 4:30 p.m. It’s on my receipt if anyone wants to check.

I then asked for the Assistant Manager’s First Name and Employee Number and she stated her first name was “Trish” and she REFUSED to provide me with her BJ’s Employee Number. I spoke to Trish and described my displeasure with the service and that I would be contacting BJ’s Corporate Office.

Before leaving the store I provided Trish with my business card, which has both my full name, my wife’s full name, out Cell Phone Numbers, and our e-mail addresses.

Allow me to summarize:

- I used the Staff descriptions such as Deli Clerk, Grocery Clerk, etc because their respective Employee Id’s could not be seen on their work clothes. They may tell you they have them on but they WERE NOT VISABLE. If I go to Walmart, Acme Markets, Redners or Giant to shop, the employees have Name Badges on their lapels with a minimum of their first name. I guess your staff wants to remain nameless.

- The situation in the Deli should be considered by your management team to be “embarrassing” at best, and just plain bad supervision. An employee is in “distress”. My concern goes out to Deli Clerk #1 who tried her best to meet the customer’s needs only to be met with supervisor incompetence.

- The Deli does not appear to have any “paging” or “phone communication” system to escalate problems. To escalate a problem the employee has to “yell” across the floor and hopes someone can hear. Bad planning for everyone.

- Customers are walking-away. It is easy to expect that “expletives” will be used to indicate their experience in the store that day.

- Your Assistant Store Manager refuses to provide her employee information. Let me elaborate: I have my receipt from the check-out and it has:

o Club Manager – Susan Harris

o Club 197

o Register 3

o Transaction: 5826

o Cashier: 527643

o Membership Id: [protected]

As you can see I have the Cashier’s Id, but your Store Assistant Manager who is responsible for a store that generates a multi-million dollar cash flow each month would not provide her information. Do you find that to be your standards?

In Closing:

My BJ’s Membership is set to expire at the end of February, 2024 and I’m sure the next time I use my Membership the Register prompt will be: Do you wish to renew your Membership Mr. Pisasale

After this experience, if you were presented with that prompt how would you respond?

Sincerely

Sal Pisasale

[protected]@ComCast.Net

[protected]

It has been over two years since I was illegally, unethically and immorally trespassed from BJ's. Every time I called and requested help from corporate management in righting the wrong I suffered, I've been met with silence. The only way I might have gotten reasonable consideration is if I hired a lawyer. Of course, we all know how outrageously costly it is to retain a lawyer. Which means there is no longer any such thing as equal access to the law.

Just wanted to send a shout-out for great customer service I received from one of your associates this evening. Dee went out to her way to assist me and even pointed out a couple of coupons I missed on some products I was purchasing. How often does that happen?! She made my trip to BJs even better!

Susan McDonald

Club 361, Register 12, Cashier 516934

December 2, 2023

So, I was browsing through BJs website and I saw that they had a sale on a safe. This safe was pretty heavy, but it looked nice, so I decided to try to get it from the store. However, when I got to the store, I had a HUGE headache. I could not get any help on how to get it to my truck. The employees just shrugged their shoulders and were no help whatsoever. So, I finally decided to go home and order online.

The safe was priced at $549, and the delivery fee was $271, so I purchased it online. However, I had to wait for weeks before I received any news about my order. Finally, I received an email saying that the safe was going to be delivered. I took off from work to receive the delivery, but there was no delivery. There was a miscommunication on BJs part. They used an outside company (CEBA) to deliver the safe, and there was another week of waiting before I received another date for delivery.

On the day of delivery, I was supposed to receive the safe no later than 3 pm, as I had work at 4 pm. However, the delivery was late, and it arrived at 6 pm. To make matters worse, the safe was damaged. It had dents, and the seals were cracked. I took pictures and called BJs, but they told me that I had to return the safe. However, I would lose my delivery fee of $271, which they had me arrange.

At first, they offered me 10% off, which was $80. However, my concern was that the seals were cracked, and the safe was supposed to be waterproof. I was not sure if it was still waterproof. After three weeks and four emails later, they asked me to send pictures AGAIN. Still, there was no response. Finally, I received $50 return on my card, with no email or apologies.

This is inexcusable. The customer service is horrible, and the compensation is less than what was offered initially. It is very, very, very disappointing! I received a dented safe, and there was no help. I will never purchase from BJs again. They should not sell heavy items with outside delivery companies. I was so excited to get the safe, but now it is just a terrible experience.

So, here is my $50 review. I hope that BJs does better in the future because when you spend this much money on something, it should be delivered in good shape, not dented and cracked. Whoever wants to buy a safe from BJs, don't waste your hard-earned money. Get it elsewhere, trust me!

I've been a member of BJs Wholesale for a few years now, and I've generally had a good experience with their products. However, over the past six months, I've had a couple of incidents that have made me question the accuracy of their packaging.

The first incident involved a box of Bakers refrigerator pie crusts. The label on the box said that it contained enough crusts to make two double crusted pies. However, when I opened the box to prepare the pies, I found that there was only enough crust for one double crusted pie. I was pretty disappointed, but I took the box back to the Auburn Maine BJs store and was able to get a full refund. The clerk looked up my membership number and confirmed the price, and I was on my way.

The second incident was even more frustrating. I had purchased a special offer on Colgate toothpaste, which was supposed to come with five tubes. However, when I opened the package and started to use the toothpaste, I realized that there were only four tubes in the box. I was pretty annoyed, but I figured that I could just take the box back to the store and get a refund like I had with the pie crusts.

Unfortunately, it wasn't that simple. When I contacted BJs customer service, they asked me for the purchase number of the toothpaste. I sent them a picture of the product with the false advertising and my membership number, but they still insisted on having the purchase number. This was really frustrating, because I didn't know where to find the purchase number on any BJs products. I felt like BJs wasn't being very customer service friendly, and it made me question whether I wanted to renew my membership.

Overall, I think that BJs Wholesale has some good products, but their packaging accuracy could use some improvement. I hope that they will take steps to address these issues in the future, because I would hate to have to stop shopping there altogether.

I gotta say, I had a really bad experience with BJ's Wholesale. I was trying to buy something online, but it wouldn't ship to the store and they only had a smaller size in-store. I asked if they had any promotions or coupons for free shipping, but they wouldn't tell me. So I just went ahead and paid $99 for shipping. But then, not even a week later, the same item showed up as free shipping! I tried calling customer service a bunch of times, but every time I got someone who either couldn't understand me or I couldn't understand them. And the hold times were crazy long - sometimes over 50 minutes! Finally, I spoke to someone who could understand me and they told me to call the shipping company to get reimbursed for the shipping. But when I called the shipping company, they said they couldn't reimburse me because I paid BJ's for the shipping. So I called BJ's again and after 32 minutes on hold, I spoke to someone named Shawn. He told me he couldn't reimburse me for the shipping because it wasn't free shipping at the time of purchase. I was so frustrated that I said I wanted to cancel my order and reorder. But then he told me that I wouldn't be refunded for any of my purchase! I had just spent $1700 and they were telling me I would lose all of that if I canceled. I asked to speak to a supervisor, but he just gave me the corporate email. I find it hard to believe that they don't have a contact for corporate. Overall, terrible customer service. I wouldn't recommend buying anything online from BJ's. I'm definitely going to tell everyone I know not to buy anything or get a membership from them. Thanks for the runaround, BJ's!

I really like BJ's Wholesale Warehouse. It's a great place to find amazing deals on just about everything. I decided to get a one-year membership so I could go into the warehouse and buy things in bulk. Buying in bulk is a great way to save money, and BJ's has a lot of items that can be bought in bulk. For example, I always buy soap powder there because it's become so expensive to buy in regular stores.

One of the things I love about BJ's is their selection of food products. They have a great variety of fresh and frozen foods, and the prices are always cheaper than at a regular retail store. They also have amazing deals on electronics, such as TVs, computer products, printers, ink, and so much more. During Christmas, they have great deals on items that would cost so much more at brand name stores, such as jeans, pajamas, socks, and other apparel.

One of my favorite things to buy at BJ's is the huge barrels of Italian biscotti cookies. They also have large cans of jumbo lump crab meat that is absolutely delicious. I also love the variety of toiletries they have, from shampoo to razor blades. They even have a section for vitamins that are much cheaper than buying them at a regular grocery store.

Although they don't show all the foods, they have a search engine to search for bulk items, foods, and gift baskets, as well as many other things you may be looking for. I've been using BJ's for years, and I love the different things they get. They have items that other stores don't carry, which is great.

While I've never ordered online from BJ's because I prefer the convenience of going to the store, I know that some people may not have a BJ's in their state or country. If that's the case, I highly recommend trying them out. Last year, I found a beautiful Oreo cookie jar for half the price of other stores. They also have the nicest Christmas gifts, such as the little chocolate-filled ribbon candy.

BJ's has such a huge warehouse that you can get lost in there for hours and still not see everything they have. But price for price, they are still cheaper than other stores. Check them out, and I hope you enjoy BJ's as much as I have. Happy shopping!

I gotta say, I've been a BJs member for over 10 years now and I've never had such a frustrating experience with them until now. I ordered something online and they messed up my order, so I had to return it. After finally getting an employee on the phone to agree to the return, they sent me a shipping label via UPS. The guy came to my house, slapped the label on the box, gave me a receipt, and off it went to BJs. I was expecting my refund in 5-7 days, but boy was I wrong. They kept sending me emails saying they hadn't received it yet. I called, emailed, and live-chatted with them multiple times over the course of 3 weeks to a month from my first call asking for a return label. Finally, on my last call, they told me that it was shipped to the wrong location (on THEIR label!) and that they were sending it back to me (WHAT?). I asked for the tracking number and they told me there wasn't one. I mean, come on, ALL BJs items shipped have tracking numbers. I was so fed up that I contacted my credit card company to dispute the charge. I'm trying to find a way to contact Corporate, but it's like trying to find a needle in a haystack. I think they must know that they are bilking customers because it's so difficult to reach them. Finally, this week, I got an email saying that my 30-day window had closed and they still hadn't received my return. Thank goodness I had proof! Whether they're doing this out of incompetence or with intent, it's unacceptable and they deserve every negative review, if not lawsuit, they receive. Something VERY shady is going on and something needs to be done. This is not a one-off, people. Make sure you have a tracking number if you initiate a return. Make sure you've paid with a credit card company who will go to bat for you. The online reps lie as easily as they breathe. They have destroyed the company's reputation. It's a shame that our only recourse is to not support them.

I recently had an experience with BJ's Wholesale that left me feeling frustrated and disappointed. I placed an order for 9 gift cards on December 15th, hoping to receive them in time for Christmas. Unfortunately, I didn't see any clear indication that plastic gift cards can take up to 10 business days to arrive. This was my first warning sign.

After placing my order, I received a confirmation email stating that I would be notified once the items shipped. However, there was no expected delivery date posted, which should have been my second warning sign. To make matters worse, BJ's took my payment and created a shipping label on December 16th, but then everything stopped for days. The gift cards were in BJ's possession for almost a week with no shipping progress or updates on their inventory.

I reached out to customer service to see if I could return the gift cards and purchase them in-store instead, but was told that I would have to wait 3-5 business days for their arrival. When I called back on the 5th business day, I was told to wait until Wednesday before they would escalate my concerns. It wasn't until December 21st that I received a notification from USPS that the gift cards had finally been received, with a delivery date of December 27th - two days after Christmas and 12 days after I placed my order.

Throughout this entire process, customer service showed no concern for the fact that 9 people would not be receiving their gifts in time for Christmas. They were not apologetic and did not offer any solutions to rectify the situation. My 15-year-old son even commented on how frustrating the experience was, saying "who wants gift cards days late? This blows."

While I may have to shop at BJ's Wholesale due to a lack of other wholesale options nearby, I will never place another online order with them again after this experience. It's disappointing to see a company that doesn't prioritize customer satisfaction and timely delivery.

Yo, so I gotta update y'all on my experience with BJ's Wholesale. So, I copped this dope table and chairs set, right? And I was hyped to set it up in my crib. But when it arrived, there was a big ol' crack on the table. I didn't even notice it until I lit a fire that night. I mean, it's not super noticeable in the sunlight, but still. I dropped over a grand on this purchase, so I was pretty bummed.

Now, I just had a double mastectomy due to breast cancer, so I can't lift anything heavy. I had to pay a couple of dudes $80 to put the furniture together for me, and I even tipped the UPS driver $20. So, I called BJ's the next day and they gave me two options: a $40 credit for a future purchase (like, seriously?) or return the table and they'll send me a new one. But here's the thing - this table weighs 135 pounds. I gotta pay someone to disassemble it, move it through my crib, and at least into the garage so they can pick it up. And the box was destroyed, so there's nothing to repack it in. Plus, the table is out of stock, so they gotta ship me a brand new one. And I won't have a table for who knows how long. I already gave my old table to my son before I noticed the crack.

I emailed BJ's and offered to work something out that would benefit both of us. I suggested they give me a $150 credit now, not for a future purchase. But it's been a week and I haven't heard back from them. I even took a half day off for the first delivery and I gotta do it again for the next one. Like, come on, BJ's. This is ridiculous.

Don't get me wrong, the table is beautiful and sturdy. But the lack of customer service is a major bummer. I'm an online shopping fiend and I've never had a problem like this before. I'm usually happy with my purchases 99% of the time. I told BJ's I'd leave a dope review if they accepted my offer, but they're sleeping on me.

BJ's Wholesale is a store that I recently visited and I have to say, it was not a great experience. The way they treat their customers is not very good, it's almost like they don't care about them at all. One thing that really bothered me was that when I signed up for a membership with BJ's Wholesale, they automatically signed me up for their credit card without asking me. And when the year was up, they automatically renewed it without my permission and charged me late fees. That's not fair at all!

Their customer service is also not very good. They don't seem to care about their customers and are not very helpful. They also have a habit of raising their prices for no reason, which is not very fair to their customers. They also have a weird coupon system that is hard to use and doesn't work most of the time.

Another thing that really bothered me was that they sell products on their website that they don't actually have in stock. This is not good business practice and it's not fair to their customers. They should only sell products that they actually have in stock.

Their delivery service is also not very good. They are always late and the items are often damaged in transit. They also often forget to include important pieces of the items that customers have ordered. This is not good customer service and it's not fair to their customers.

Overall, I would not recommend BJ's Wholesale to anyone. Their customer service is not very good, their prices are too high, and their delivery service is not very reliable. If you're looking for a good wholesale store, I would recommend Costco or Sam's Club instead.

I recently visited BJ's Wholesale in Chambersburg, PA to do my monthly shopping. As I was checking out, I realized that I had left a return item in my car. I quickly put my current purchases in the car and went to grab the return. However, I faced a problem when I tried to return the item using my Citizens pay account. Many employees, including managers, were not properly trained to handle returns through this payment method.

I have been using Citizens pay for two years now, and I know that there is a button on the system to process returns. However, it requires going through certain commands before reaching that option. While I was being helped by a girl, another employee named DAISY decided to intervene and started giving me an attitude. I was not being rude to the cashier, but I was trying to help them figure out how to process the return. However, DAISY's tone was very disrespectful, and she kept arguing with me.

Even though DAISY was not the one helping me, she continued to interfere and make the situation worse. Two managers were present, but one of them was ignorant and did not care about the problem. I was shaking with fear when DAISY stepped towards me from behind the counter, as if she was ready to fight me. Her behavior was very unprofessional, and she should not be working with customers at all.

I finally got help from a female manager who knew how to process the return through Citizens pay. However, the disrespect shown by DAISY and the lack of proper training for employees and managers made me decide that this would be my last visit to this BJ's location. I hope that corporate takes notice of this incident and takes action to improve the training of their employees.

DAISY, if you are reading this, I want you to know that your behavior was unacceptable. You need to learn how to interact with customers politely and respectfully. Raising your voice and giving attitude to customers is not professional, and it creates a negative experience for everyone involved. I hope that BJ's takes action to ensure that this type of behavior does not happen again.

In conclusion, while BJ's Wholesale offers great deals and products, the lack of proper training for employees and managers can lead to negative experiences for customers. I hope that they take notice of this incident and take steps to improve their customer service.

I gotta say, my experience with Bjs Wholesale (bjs.com) was a total disaster. I've been a member of this place since 1990, and I never thought I'd be treated so poorly. I mean, come on, you'd think they'd treat their loyal customers with some respect, right? But nope, not at all. Let me tell you what happened.

So, I was super excited to get a new bedroom set for my newly renovated basement during their Black Friday sale. It had great reviews, and I thought it would be perfect. But boy, was I wrong. Bjs used this delivery service called Metropolitan Furniture Warehouse, and let me tell you, their so-called "white glove" delivery service was a total joke. They delayed our delivery by THREE WEEKS. Can you believe it? THREE WEEKS.

The first time they were supposed to deliver, they didn't even bother to call and tell me that they couldn't make it. I had to call them to find out. They delayed it another week. The second time, they told me they were on their way, but then they called and said their truck broke down and they couldn't deliver. They delayed it again. And when they finally did deliver, three pieces were completely damaged, and the bed headboard was missing pieces. We had to turn the damaged pieces away, and they told us the missing pieces would be delivered in a few days. But guess what? No one called or followed up.

I've been calling Bjs and the warehouse multiple times since then, and every time I'm told that the issue will be escalated and that Bjs will let us know what the resolution is. But nothing ever happens. I was told I would get a replacement from the warehouse's end, but they needed to follow up with Bjs. Bjs opened a case, but didn't do anything about it. They told me they would follow up after opening the case, but they didn't. And today, almost two months since I put in my order, Bjs tells me the product is sold out and they do not do replacements. Can you believe it? They don't even replace damaged goods before delivering them to the customer. What kind of place is this?

I've been patient and kind, but Bjs has taken so long that the product is sold out, and they don't even have an available set to deliver. I ordered early to make sure I got the set, and their crappy white glove delivery service ruined everything. Other customers received their furniture sets and gave reviews, but I had to wait this long and follow up as much as I did because Bjs is incompetent. I am beyond upset. This is the worst service I've ever experienced in my life. I've been a member since 1990, and this is how they treat us? It's disrespectful and disappointing.

I don't even want a refund. I ordered early to make sure I got the set, and their incompetence ruined everything. They should absolutely replace products damaged on their end that the customer was expecting and ordered in full faith. Maybe if they acted faster and were more organized, the item wouldn't have sold out, and they could have honored a replacement. But no, they suck. And I'm going to make sure everyone knows it. I had a sales rep hang up on me because she wasn't sure what to do about the situation. That's how incompetent they are. I'm so disappointed in Bjs, and I'm going to make sure everyone knows it.

On 12/18/2024 my wife and myself went to BJ's on SR100 in Palm Coast Fl. We started our shopping using express pay. We were very pleased until the application told us we could only have 30 items in our cart. We would have to cash out at register. That is ridiculous. Never had that happen before. We shopped at Sams and used their express pay never had any problems. If your organization does not change this policy we will continue to shop at Sams. Thank you for your time.
Karol Dombek
55 Ulysses Trail
Palm Coast Fl.

I completed my transaction with the cashier and I couldn’t even go right to the exit door. There was a line to leave the store all the way across the entire front of the store because of the incompetent person looking at the receipts. I asked the guy behind the customer service desk to fix this. His response was to fix what looking puzzled have no idea of his surroundings with a line completely going across the store. This whole store is full of incompetent people. Please look at the cameras at 945 am 11/17. I pay to shop there but now considering going to Costco instead. I want a response back [protected]@yahoo.com

Recently, I applied for Capital One Mastercard which I am yet to receive. However, I visited my local Bj's store at Concord, NC on Oct 22nd at around 1400 EDT. As I do not have the physical card, I thought of having one virtual card / wallet. Hence, I sought for help at the customer care desk. I explained my requirement to an agent. But, she seemed very much reluctant to attend my request. When I was repeatedly requesting for help, she behaved very rudely.
I had to call the duty manager and submitted a written complaint against the agent.
This was very much disappointing.
As I still did not receive any response to the complaint, I am submitting this complaint to the appropriate authority. Hope it will be taken care of seriously.

My BJ MEMBERSHIP : [protected]

Thanking you,
Debasis Ghosh / [protected]@debasis.in

Hello. i need to know where and who used my card to buy 279.00 worth of groceries on May 2, 2024. I didnt give any permission to purchase, and this was used on my EBT card. i have canceled the card this evening but i would like a response and my money put back in my account for fraud. i also contacted customer service at the human service department.

shawn chavez.

[protected]@gmail.com

Spoke with the branch manager on Tom what refused to check the security camera to let to know who had stolen my truck He was bring very racial discrimination towards me. He stated he would give the infomation to the police and not me showing know respect for my private property. Staff is alway watching every move we make in the Club making it hard to shop. We spend thousand of dollars every month in BJ's. we very upset, this has claim undue stress being threated this way.

Race discrimination involves treating someone (an applicant or employee) unfavorably because he/she is of a certain race or because of personal characteristics associated with race (such as hair texture, skin color, or certain facial features). Color discrimination involves treating someone unfavorably because of skin color complexion.

Race/color discrimination also can involve treating someone unfavorably because the person is married to (or associated with) a person of a certain race or color.

Discrimination can occur when the victim and the person who inflicted the discrimination are the same race or color.

We were at the BJ's airport 12884 City Center Boulevard Jacksonville, FL 32218

I was stalked/harassed repeatedly by The Riverhead NY BJ's manager. I was unjustly trespassed because I refused when asked to tell the manager whether I was vaccinated or not during the Covid scare. Having done nothing wrong the manager repeatedly called the police to remove me from the store. I waited nearly three years. I was advised by local police that the unjust trespass order was valid for only one year. I renewed my membership today. I wasn't flagged in the system. My membersahip renewal was approved. Again, having done nothing wrong, when I went in to shop today, manager Heather called the police to remove me from the store. This manager has a personal vendetta where I'm concerned. It needs to stop.

I have an unwanted $55 automatic payment from my daughter's debit card that was never set up to my BJ's account. It says I have 3 cards under my account, and I've only ever used one of the accounts during my purchases at the store. I tried to remove the extra accounts and it said that there were no cards linked to my BJ's account. I also tried to discontinue the automatic payments and it will not allow me to.