BJ's Wholesale Club review: Failure to honor an adverised promotion

This past February we received a promotional coupon mailer to rejoin our BJ's membership which had lapsed. We were in the market for several TV's and noticed a selection of TV's advertised in the flyer which were also available at COSTCO for the identical prices. The difference with BJ's offer was a $50 gift card that was available with the purchase of some of the larger TV models.

Based on this we re-joined BJ's Club and immediately purchased a 43" LG TV and a computer monitor at a local BJ's store. We then purchased an LG 65" TV from BJ's online. In addition we purchased (and have subsequently purchased) hundreds of dollars in household goods and groceries.

After several weeks we were puzzled at not receiving our Gift Card either by mail or e-mail. When I inquired about this I was told there was no such offer and that I had to produce a page from the flyer which showed the specific offer. There were never any instructions given anywhere at anytime that this was the case. This caused weeks of numerous e-mails back and forth requesting the same thing: physical proof that the offer existed. I actually found the original mailer in my recycling bin but the pertinent pages had been torn out; we used them when we eat to purchase the TV's weeks before and did not think it necessary saving them.

The bottom line is this; we are very upset at how we've been treated by member services, we feel that BJ's is responsible to stand by it's advertised promotion and if we cannot resolve this appropriately we are going to take the following actions: 1) terminate our membership, 2) return all the non-perishable merchandise to BJ's, 3) report the situation any consumer agency that has jurisdiction and 4) share this entire episode on all our social media accounts [this is all 5 family members accounts].

My membership # is [protected]

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