In 2024, there was a promotion for a free turkey if you spent $150 or more. I spent over $200 within the timeframe of the promotion, and I did not receive the coupon for the promotion. I went to BJ's at Gateway in Brooklyn, New York to see why I was not given the promotion with the receipt showing how much I had spent. Customer service said the coupon should have showed up in my coupon cart. I explained that it hadn't; the customer service personnel check my phone and there was no record of the coupon. She could not explain it or tell me what further action I should take.
Look into the matter and let me know if you can you please provide me with the coupon voucher.
E-mail address: [protected]@aol.com
Desired outcome: Please provide me with the earned coupon.
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
Thus, it is paramount that you reach out to BJ's corporate customer service directly and furnish them with your receipt, promotion details and the necessary account data. Ask them to address the issue right away, either by giving a coupon or compensating you in some other way. In case this does not work, think of escalating the matter to local consumer protection agencies.