BJ's Wholesale Club’s earns a 1.1-star rating from 487 reviews, showing that the majority of shoppers are dissatisfied with purchases and membership benefits.
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Tire service
I recently purchased 4 new tires from Bj's scheduled my appointment to get them installed for 01/09/24 at 6pm because it offered that specific time as an option you can select. I drove 40 minutes in a severe thunderstorm strong wind and rain an actually weather advisory storm arriving 20 minutes early to be told they can't install my tires because they...
Read full review of BJ's Wholesale ClubUnauthorized membership fees.
I signed up for a card when the store first opened in Port Charlotte Florida. I did it on line for an introductory $20.00 Well, I never received a BJ’s card and never shopped there. I decided that I didn’t want to have a membership. I assumed that if I didn’t request a renewal I would not be charged. After going over my bank statements I see that I wa...
Read full review of BJ's Wholesale Clubgrocery cart for handicap people
This happen on 1/4/2024 In store # 367 in Coral Way, Miami, Fl. all the grocery carts are all over the parking lot. I am a handicap person and it is hard to walk all over the parking lot to get the cart. I asked the lady at the front door why and her answer was "per the mgr. Julio the carts are left in the parking lot because he does not like then at the...
Read full review of BJ's Wholesale ClubUnwanted Charge
I have an unwanted $55 automatic payment from my daughter's debit card that was never set up to my BJ's account. It says I have 3 cards under my account, and I've only ever used one of the accounts during my purchases at the store. I tried to remove the extra accounts and it said that there were no cards linked to my BJ's account. I also tried to discontinue the automatic payments and it will not allow me to.
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Rude Associate on the floor in the Conyers GA Bjs store
You have a person employed in Conyers who has a bad attitude nd spoke to me as if I were a child or a dog. She is a black lady about 5 foot 4 with a curly weave. That was my third time in that store. I could not find 3 items. I asked her for help. This was her response word for word. "You need to learn this store! I'm not going to keep doing your job for...
Read full review of BJ's Wholesale ClubSame day select deliver service
Requested a cancellation of my Same Day Select Deliver Service on Oct. 30, 2023. I have been trying to get a credit/refund on the remaining balance. After numerous telephone conversations and emails with your customer service, I still have not received anything. It should be noted that a number of your customer service people on the phone, hung up on me...
Read full review of BJ's Wholesale ClubAdvertised gift cards not available in warehouse/ online or when ordering on phone
This is the 3rd time this has happened. I went to BJ warehouse on Snowden River Parkway 1st day (11/17/23) on Black Friday for the following gift cards: Chipotle value $30 on sale for $23.99 I wanted 2, Panera Bread value $25 on sale for 19.99 I wanted 2 and IHOP value $30 on sale for $23.99 — I was told they were unavailable the rep did not stock them. I...
Read full review of BJ's Wholesale ClubMembership
I found out today from my bank that BJ's renew my membership without my authorization. My account had been closed for almost 4 years. I think this is a security issue with BJ's in general. I closed the account because the customer service is always questionable and this case is an example.
I called BJ's and the person who answered the call didn't know how to explain why BJ's renewed my membership. Finally, I spoke with the supervisor in charge and he said that B's has an easy renewal service...what .!. If my account had been closed for almost 4 years, that is a clear indication I do not want to shop in BJ's WHY THEY RENEW MY ACCOUNT..! I believe this is a security issue and BJ's is trying to cover up.
Terrible customer service experience
On Sunday 26th 2023 at 8:07pm I went to Bjs to purchase several things and one of the items I had had a different price online than in the store so I wanted to see if I was able to apply the promotion at store or if there was something I could do to get the deal. I called for assistance and they send me the manager Michelle, she was very uncordial rude and...
Read full review of BJ's Wholesale ClubCustomer service
On 11/22 at approximately 4:30 pm, a Farmingdale, NY BJ's representative responsible for packing my shopping cart and delivering it to me during an in-store-pickup, did the following then had the audacity to blame me for my requests of him to correct the inconveniences he caused: 1. He got the order wrong (missed packing 2nd case of soda). He had to go...
Read full review of BJ's Wholesale ClubPackages content reduction while prices increase
I have been a loyal member since 1999. I have observing for the last few months the reduction in packages content while the prices continue to increase constantly. Yes, perhaps you would think that the your members would not notice the subtle changes, but I did. For instance the Marinade sauces jars are smaller, the cotton ball bag seems be the same size yet the cotton balls inside have been split in half, that paper towel rolls are fluffier now which translate into less paper towels, the avocados net before had 5 avocados and now they have 4. These are just a few items of the BJ’s brand, but I could keep going. You may blame the supply chain crisis, the inflation, the global warming, the ongoing wars around the world, whatever you name it but don’t try to scan us. As you are well aware there are other wholesale club choices. Perhaps you don’t appreciate loyalty, but I do. I have the trait to predict the fell down of companies based on customers service response. I hope you read this and react properly to it.
Desired outcome: Not to be scan, and keeping the packages content as previously.
Gas pumps
Good evening, I honestly cannot even believe that I have to send this email to you. Today, I went to get has or my car at BJs in Southington, CT. The line was longer that I've ever seen it. I got in line and waited an extremely long time for my turn. Typically, those gas pumps always pump slow, but this was extreme. People were getting very anxiou...
Read full review of BJ's Wholesale ClubCancellation of mattress that I ordered but was not shipped.
My name is Brenda Potter. I ordered a mattress for my mom. It was not shipped, so I cancelled the order as she thought 15 inches was too tall. It was not shipped but they wanted to charge me $60 for delivery fee. They told me not to accept the mattress and just pay the $61. So I have set on the phone to nobody answering the phone. Big joke, I will not renew...
Read full review of BJ's Wholesale ClubEyeglasses purchased on 10/11/23
I bought a pair of eyeglasses at BJ's, and Dave Kent assisted me in this effort. The frames I ended up with did not have enough width to accommodate my reading prescription, although I did not know this at the time of purchase. When the frames arrived, I realized after getting home that I could not read well, in fact, much worse than my older glasses. I...
Read full review of BJ's Wholesale ClubConey Island NY Club Management
The local Management is covering up quid pro quo sexual relations between a Manager (Rob) and a worker. Manager was caught having sex in the refrigerator and no repercussions have been taken by corporate. Worker is getting more hours and favorite treatment. As a worker of 13 years for BJs I’m appalled at the work environment and feel sick going to work everyday.
Read full review of BJ's Wholesale ClubGlasses
I am a member of BJ and i spent countless house going back and forth multiple times because they could not get the prescription correct on two pairs of glasses back in May of 2023, I made multiple calls and emails to the corporate office with no response. They just ignored me. Finally, they got the prescription correct partially after 15 visits and...
Read full review of BJ's Wholesale Clubbj gas station
Gas station threatened to use violence against customer . Pump don’t scan digital membership card. Ask attendant politely for a courtesy card and was refused .. claim I have to pay non membership price.. I ask politely for assistance again and attendant become agitated and came out both threaten to Fxxx me Up charging at me .. I was horrified and scared.. this is a serious issue need to be addressed by B J management
Desired outcome: Violence should not be tolerated .. using profanity toward polite friendly customer should not exists today
Door check-out personnel.
On this date, 11/01/2023 at about 3:05 P.M., I proceeded to the exit door, at Bjs in Linden, NJ Club 67, with five various items and receipt for same. Ahead of me, there was a short Hispanic male, appeared to be from Oaxaca, Oax., Mexico, had about a half a cart full of various items in his possession. The Hispanic female at the exit, took his receipt...
Read full review of BJ's Wholesale ClubBerkley/Jensen 33 gal. Stretchflex trash bags. 90 count
We bought the Berkley/Jensen 33 gal. Stretchflex trash bags, 90 count. The product came in 2 rolls in the box. The first roll was perfectly fine, however, when I started to pull bags from the 2nd roll, they were coming out as only half a bag. I pulled 7 or 8 bags out and they all came out this way, so I stopped, I don't know if the whole roll is like that...
Read full review of BJ's Wholesale ClubCustomer service / employee
My name is Yonette Coggins, and my email is [protected]@yahoo.com.
t. I need to make a formal complaint about one of your customer service employee. she was very rude and belligerent towards me. all because I told her I wasn't speaking to her I was speaking to a customer behind me. she refused to service me and threaten to call the police on me. she refused to give me her name and employee information when i asked.
Desired outcome: I would appreciate a response and would like for you to make note that this employee does not need to deal with customers directly anymore. I have to continue to shop there and do not want to feel uncomfortable if I have to deal with her.
BJ's Wholesale Club Reviews 0
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About BJ's Wholesale Club
One of the key features of BJ's Wholesale is its membership program, which provides customers with exclusive access to discounts and deals on a variety of products. Members can save up to 25% off grocery store prices, as well as enjoy discounts on gas, travel, and other services.
In addition to its membership program, BJ's Wholesale also offers a wide range of products across multiple categories. From fresh produce and meats to electronics and home goods, customers can find everything they need at BJ's Wholesale. The company also offers a variety of services, including optical, tire, and photo services, making it a one-stop-shop for all of your needs.
BJ's Wholesale is committed to providing its customers with high-quality products at affordable prices. The company works with top brands to offer a wide selection of products, and it also offers its own private label brand, Berkley Jensen, which provides customers with high-quality products at even lower prices.
Overall, BJ's Wholesale is a great option for shoppers looking to save money on a wide range of products. With its membership program, wide selection of products, and commitment to affordability, BJ's Wholesale is a top choice for budget-conscious shoppers.
Overview of BJ's Wholesale Club complaint handling
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BJ's Wholesale Club Contacts
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BJ's Wholesale Club phone numbers+1 (800) 257-2582+1 (800) 257-2582Click up if you have successfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number 7 7 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number 14 14 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone numberMember Care+1 (866) 425-7932+1 (866) 425-7932Click up if you have successfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number 1 1 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number 1 1 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone numberOnline Shopping+1 (877) 832-4888+1 (877) 832-4888Click up if you have successfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone numberTech Advisors+1 (844) 268-8093+1 (844) 268-8093Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone numberEASY Renewal+1 (888) 743-2735+1 (888) 743-2735Click up if you have successfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone numberBJ’s Travel+1 (800) 934-1204+1 (800) 934-1204Click up if you have successfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone numberWellsley Farms / Berkley Jensen+1 (844) 700-8473+1 (844) 700-8473Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone numberTire Center Customer Care+1 (855) 269-1622+1 (855) 269-1622Click up if you have successfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone numberPerks MasterCard+1 (844) 271-2535+1 (844) 271-2535Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone numberPerks World MasterCard+1 (774) 512-6802+1 (774) 512-6802Click up if you have successfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone numberMedia Contact+1 (774) 512-7425+1 (774) 512-7425Click up if you have successfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone numberMedia Contact+1 (508) 651-8661+1 (508) 651-8661Click up if you have successfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone numberFine Jewelry+1 (412) 481-6733+1 (412) 481-6733Click up if you have successfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number
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BJ's Wholesale Club emailscustomercare@bjs.com100%Confidence score: 100%Support
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BJ's Wholesale Club address25 Research Drive, Westborough, Massachusetts, 01581, United States
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BJ's Wholesale Club social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 18, 2025 - View all BJ's Wholesale Club contacts
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