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Wednesday, September 18, 2024 BJ's Tire Montgomerville
Made appointment for 2 pm on that day. When I got there said I didn't have appointment. Had purchased 4 Michelin tires on September 29, 2023. Noticed I had a slow leak in back passenger tire. I was going on a 600 mile trip and wanted it looked at per the 3-point promise. Technician took squirt bottle out to car. Came back and said he could't see any leak. How can you see what is going on with the inner side of tire? Walked away from me. Went back inside with him and he agreed to check the tire pressure. Moved car so he could check pressure It was 26 psi. He filled it to 33 psi. He asked me waht I filled tires to. I told him 36 psi per the label om the door. He proceeded to tell me that was the problem. Came up with some story that 36 psi would cause the tire to deflate. He just walked away from me. I went back inside and told him I was not happy with his conclusion. I asked to speak to the manager. The manager looked at the tire and said all they could do was put on a new tire. I said ok. The technician then tried to go through Michelin and said Micelin siad it was not covered and I would have to buy a new tire. Gave me a price and said nothing about Michelin's prorated warranty. I said no.
Itook the tcar to Mavis Tire and was going to buy a new tire. They said that they would check the old tire first. They pulled the tire off the car and found a nail in the tire. They repaired the tire so I could have peace of mind on my 600 mile trip.
BJ's never took the tire off the car to inspect it to see why I had a slow leak.
I had purchased 8 tires last year, 4 for my 2 vehicles and I will never buy another tire from BJ's again.
Poor, poor service and very unprofessional.
I have attached a photo of the Mavis bill and a photo of the nail Mavis took out of the tire.
My BJ account number is:[protected]
John Frock
Claimed loss: $26.49 I paid to Mavis to have tired repaired proprly.
Desired outcome: Reimburse me for the tire repair and hopefully train your people on the 3-Point Tire Promise. If they don't do what the Promise says, why have it.
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Send a formal complaint to BJ's Wholesale Club’s corporate office, detailing your experience at the Montgomeryville tire center on September 18, 2024. Include your account number, the photos of the Mavis bill, and the nail removed from the tire. Emphasize that BJ's failed to properly inspect the tire and refused to honor the prorated warranty. Request an explanation and compensation for the poor service. If they do not respond or provide a resolution, consider sharing your experience on review platforms or escalating the issue to consumer protection agencies. Keep all documentation for reference.