BJ's Wholesale Club
Reviews and Complaints

I purchased a chicken parmigiana and Buffalo chicken calzone today for dinner. We cannot believe that this is something you think people should eat. It was 95% filling and horrible little chicken pieces. We were sooo excited to eat this and we're sooo horribly disappointed. My account is [protected]

Two of my orders canceled after few days without notification and for no apparent reason. My third order sticked. When in the tire center, I categorically said that I like tires less then a year old. The technician showed me one tire, and said the rests were like that. He in fact installed one old tire, never informed me, and I came to know only when I checked later in the day. After two calls and about 10 transfers to random people, the technician was rude, said nothing he could do and hangup in the middle. I could not be able to talk to 'tire center' manager in another call. I had to stop by only to get a verbal promise for free replacement. 3 weeks and 1k miles later, I am still waiting. Warrensville, OH branch.

I was in the store in Henrietta N.Y. on Sunday 11/14/21 and made 2 returns to the customer service counter. The woman Kathy who waited on my was extremely rude and made me feel so uncomfortable. There was no one in line behind me and 3 people on the counter. But for some reason, Kathy felt it necessary to go as fast as she could to complete both of my return transactions, rip the receipts out of the register as fast as she could and slam them on the counter for me. I asked one question about a coupon I had and I was snapped at about it. She obviously was having a bad day and decided she was going to take it out on the customers. Seeing how picky BJ's is when it comes to hiring people, I have no clue as to why this woman is employed here. My membership expires at the end of December and I'm probably not going to renew because of the way she treated me.

I work at the BJ"S in Paramus, NJ and there is this team lead there that is very unprofessional. Romy does not know how to talk to employees or customers. She talks down to people and constantly saying she running this front end. I have only been with the company for two months and so many cashiers have quit after dealing with her. She gave me a warning because she was very rude and disrespectful to me and I told her not to disrespect me. She stated you don't talk back to me and than sent me home. This experience with her has me second guessing continuing with this location. She was arguing with another employee on the floor in front of customers. When she is running the front end she have several cashiers standing around talking to her or eating while in the meantime it's only 2 cashiers open and the lines are back up to the back of the store. One Wednesday she only had me open and kept walking pass me rolling her trying to get me to say something to her but instead a customer complained and said why is she meaning the only one open and you walking pass see the lines and doing nothing. They have hired cashiers and they have quit less than a month some a week. With the attitude she have this location will continue to be a revolving door.

This is directed to TJ of BJs store # number 167.

TJ is a phenomenal woman, Miss TJ went above & beyond Miss TJ exceeded my expectations in so many ways, with this brief phone call I could tell miss TJ is a very loving & caring person you're very blessed/lucky whatever you like to call it to have her as a member of your team. We need more of her

i bought a refrigerator my name is celina rangel and my order number is [protected] and i was charged 3 times for the same mechandise but i need just 1 refrigerator please correct it thanks

Purchased subject item on 9/28/2021. Opened the bag placed in container and threw away the bag. The cheese was spoiled has a sour taste to it. It had to be outdated. I discarded the container.
This was at the Clay Store Order # [protected]
My membership number [protected]
Thank you for your time.
Linda Fitzsimmons

Greetings,

The reason for this complaint is that I have been unable to get thru to the members customer service dept phone line at the Gateway Mall Brooklyn 11239.

This is my fourth attempt at calling on the phone to speak with someone in reference to a replacement Members Card'
My 86 year old mother; she has misplaced hers.

She has been a member for many years and would like a replacement card as she either misplaced hers or lost it.

Just so that you are aware, the phone rings continuously, there isnt a messaging service, nor recording indicating what time one should call, if the department is closed, nor a redirect, or if there are certain days they are available due to the pandemic.

Can you please advise me as to what I may do next. Thank you very much for your time.

Best,
Mrs. Dolores Leyba
Bjs customer

Name - Kirk Albritton
Member # - [protected]
9/27/21 - 1st order (#[protected]) 4 tires. My order was canceled - I don't know why. 10/01/21 - 2nd order (order # [protected]) (4) four new tires, scheduled appointment for 10/3 @ 11 AM
10/1 - 10:45 was told - 9 AM appointment was just being seen. Walked home. 10/1 @ 4 PM - no call from BJ's. I got a ride to BJ's and was told that they didn't put on the tires because they were winter tires. I asked why didn't anyone call me? I was told that someone tried (I have no voice mails from BJ's that day). The car is riding on a space-saver tire.
10/4 - I called and asked to speak with the manager (Al - I don't know his last name). Al stated that the tires that I purchased ($517.08) were not good for this area (I really just need some tires) so, he suggested a different set BUT tried to up-sell the price. It took a while, but he found 4 tires. Al stated that he had to order them, and it will take a few days. He said they order tires from Simply Tires? He scheduled me for Wednesday 10/6.
10/6 called around noon and was told that Al was in the back, and I can call back later. I asked the rep to tell him I called.
10/6 1:55 PM - I called and Al answered but didn't remember who I was or what I was calling about. After reminding him, Al stated that he just got to work, and he needed to check if the tires were there (REALLY! I was told that you were in the back hours ago - LIE). He couldn't remember what size tires I asked for, so I gave him the order number. After several uncomfortable minutes, Al stated that he would need to call me back. Well... Here it is the next day (10/7) and no follow-up phone call. I've paid for the tires ($517.08), been to your shop a few times, and spoke with BJ's manager several times BUT... still, no tires, no appointment and you still have my money!

Sincerely,
Still riding on a SPACE-SAVER TIRE.

Something from the Internet:
Usually, the maximum speed you can drive on a space saver wheel is 50mph, and although there is no official restriction on the distance you can travel using one, around 50 miles is generally deemed to be the maximum safe distance for usage.

Order ot00054374 for contact lenses 2 boxes, submitted and charged to my card, received email that same day order placed that they will email me when my prescription is approved and ships. It has been over a week and my prescription was never approved therefore they will not process or ship the order. When I tried to call customer service they say they cannot help me with optical orders. When I try to email the optical email on file on their website multiple times they still have not gotten back to me or responded to any of my emails. So no one can give me a refund and no one can give me what I paid for how can I either get a refund or take legal action if my payment is never refunded? Shame on this company

On Friday 8/27 I purchased 2 packs of BB ribs from the Woodstock, GA store. That night I opened the 2 packs of ribs only to find out they were bad, such a smell I could not believe. My problem was going to the outer banks later that night and could not return the 2 packs of ribs, so I put them in the trash. When I returned on Sunday, I went to BJS with my bill to get a refund and was told by 2 managers that they would not give me a refund due to company policy. I told them how could I return the ribs if I was in the outer banks for a week, and they still said no. The two managers (Michael and Barbara). Those 2 have no customer service at all. I spent a lot of money in that store over the years, and all I wanted was my money back.

In July 2021, I had 4 new tires installed and the tire pressure light was on after leaving the center. I reported that when they sent a review on my order. I tried to call the Tire Center in Franklin and the phone rings and rings with no one picking up, or it going into voicemail.
It is now close to 8 weeks and the tire pressure light is still on and the customer service over there in Franklin, Ma in particular is atrocious.

Do NOT book with them! I had a vacation booked for 9/8/21 to 9/12/21 to New Orleans, but since Hurricane Ida happened, everything changed. I was able to cancel the hotel portion, but getting through to the flight assistance department is a complete nightmare! I spoke to Emma and she pretended to help me but had me on hold like a dummy for 30 minutes. Then, she said she was transferring me to a supervisor, but I ended up back in the queue. Guess who calls me back? EMMA! The reservation said I needed to contact them in order to cancel the flight for a credit, but now she's telling me that it's non-refundable although I paid MORE to make sure that it was refundable! On hold for more than 25 minutes during the second call. This is absolutely ridiculous and they will never have to worry about me booking through them ever again.

I lost my glasses- I went to bjs after stuck in traffic for almost one hour. I went to bjs on 20th avenue in college point. I use my glasses in the evening after work when I remove my contact lenses. The optician said he could not do it because I need a new prescription which is ridiculous since I use my glasses for a total of maybe 3 hours after work . I left extremely upset! He lost a $300 sale. I went to cohens fashion optical and thankfully left in one hour with my new glasses . Thanks a lot bjs!

Beware, this is another story of a billion dollar company screwing the little guy. I accepted a 30 day trial offer from BJ's. during the 30 days i visited
BJ'S one time and made a minor purchase. I did not intend to become a member, so i thought that after 30 days the relationship was over. I did not realize that I had to officially notify BJ'S of this face. Then I started to receive
bills from BJ's for member ship fees. I advised them i had no intention of joining their club. This made no difference as the continued to send me bills.
Each time i explained the situation to them but again it made no difference.
Today they have reported to the 3 credit score companies, claiming that i had non payment of over $800.00 in membership dues, interest and late fees.
I never received one penny of value from BJ'S for the $800.00 plus and they never suffered a loss in the amount reported. But my credit has been negatively affected.