BJ's Wholesale Club
Reviews and Complaints

This is directed to TJ of BJs store # number 167.

TJ is a phenomenal woman, Miss TJ went above & beyond Miss TJ exceeded my expectations in so many ways, with this brief phone call I could tell miss TJ is a very loving & caring person you're very blessed/lucky whatever you like to call it to have her as a member of your team. We need more of her

i bought a refrigerator my name is celina rangel and my order number is [protected] and i was charged 3 times for the same mechandise but i need just 1 refrigerator please correct it thanks

Purchased subject item on 9/28/2021. Opened the bag placed in container and threw away the bag. The cheese was spoiled has a sour taste to it. It had to be outdated. I discarded the container.
This was at the Clay Store Order # [protected]
My membership number [protected]
Thank you for your time.
Linda Fitzsimmons

Greetings,

The reason for this complaint is that I have been unable to get thru to the members customer service dept phone line at the Gateway Mall Brooklyn 11239.

This is my fourth attempt at calling on the phone to speak with someone in reference to a replacement Members Card'
My 86 year old mother; she has misplaced hers.

She has been a member for many years and would like a replacement card as she either misplaced hers or lost it.

Just so that you are aware, the phone rings continuously, there isnt a messaging service, nor recording indicating what time one should call, if the department is closed, nor a redirect, or if there are certain days they are available due to the pandemic.

Can you please advise me as to what I may do next. Thank you very much for your time.

Best,
Mrs. Dolores Leyba
Bjs customer

Name - Kirk Albritton
Member # - [protected]
9/27/21 - 1st order (#[protected]) 4 tires. My order was canceled - I don't know why. 10/01/21 - 2nd order (order # [protected]) (4) four new tires, scheduled appointment for 10/3 @ 11 AM
10/1 - 10:45 was told - 9 AM appointment was just being seen. Walked home. 10/1 @ 4 PM - no call from BJ's. I got a ride to BJ's and was told that they didn't put on the tires because they were winter tires. I asked why didn't anyone call me? I was told that someone tried (I have no voice mails from BJ's that day). The car is riding on a space-saver tire.
10/4 - I called and asked to speak with the manager (Al - I don't know his last name). Al stated that the tires that I purchased ($517.08) were not good for this area (I really just need some tires) so, he suggested a different set BUT tried to up-sell the price. It took a while, but he found 4 tires. Al stated that he had to order them, and it will take a few days. He said they order tires from Simply Tires? He scheduled me for Wednesday 10/6.
10/6 called around noon and was told that Al was in the back, and I can call back later. I asked the rep to tell him I called.
10/6 1:55 PM - I called and Al answered but didn't remember who I was or what I was calling about. After reminding him, Al stated that he just got to work, and he needed to check if the tires were there (REALLY! I was told that you were in the back hours ago - LIE). He couldn't remember what size tires I asked for, so I gave him the order number. After several uncomfortable minutes, Al stated that he would need to call me back. Well... Here it is the next day (10/7) and no follow-up phone call. I've paid for the tires ($517.08), been to your shop a few times, and spoke with BJ's manager several times BUT... still, no tires, no appointment and you still have my money!

Sincerely,
Still riding on a SPACE-SAVER TIRE.

Something from the Internet:
Usually, the maximum speed you can drive on a space saver wheel is 50mph, and although there is no official restriction on the distance you can travel using one, around 50 miles is generally deemed to be the maximum safe distance for usage.

Order ot00054374 for contact lenses 2 boxes, submitted and charged to my card, received email that same day order placed that they will email me when my prescription is approved and ships. It has been over a week and my prescription was never approved therefore they will not process or ship the order. When I tried to call customer service they say they cannot help me with optical orders. When I try to email the optical email on file on their website multiple times they still have not gotten back to me or responded to any of my emails. So no one can give me a refund and no one can give me what I paid for how can I either get a refund or take legal action if my payment is never refunded? Shame on this company

On Friday 8/27 I purchased 2 packs of BB ribs from the Woodstock, GA store. That night I opened the 2 packs of ribs only to find out they were bad, such a smell I could not believe. My problem was going to the outer banks later that night and could not return the 2 packs of ribs, so I put them in the trash. When I returned on Sunday, I went to BJS with my bill to get a refund and was told by 2 managers that they would not give me a refund due to company policy. I told them how could I return the ribs if I was in the outer banks for a week, and they still said no. The two managers (Michael and Barbara). Those 2 have no customer service at all. I spent a lot of money in that store over the years, and all I wanted was my money back.

In July 2021, I had 4 new tires installed and the tire pressure light was on after leaving the center. I reported that when they sent a review on my order. I tried to call the Tire Center in Franklin and the phone rings and rings with no one picking up, or it going into voicemail.
It is now close to 8 weeks and the tire pressure light is still on and the customer service over there in Franklin, Ma in particular is atrocious.

Do NOT book with them! I had a vacation booked for 9/8/21 to 9/12/21 to New Orleans, but since Hurricane Ida happened, everything changed. I was able to cancel the hotel portion, but getting through to the flight assistance department is a complete nightmare! I spoke to Emma and she pretended to help me but had me on hold like a dummy for 30 minutes. Then, she said she was transferring me to a supervisor, but I ended up back in the queue. Guess who calls me back? EMMA! The reservation said I needed to contact them in order to cancel the flight for a credit, but now she's telling me that it's non-refundable although I paid MORE to make sure that it was refundable! On hold for more than 25 minutes during the second call. This is absolutely ridiculous and they will never have to worry about me booking through them ever again.

I lost my glasses- I went to bjs after stuck in traffic for almost one hour. I went to bjs on 20th avenue in college point. I use my glasses in the evening after work when I remove my contact lenses. The optician said he could not do it because I need a new prescription which is ridiculous since I use my glasses for a total of maybe 3 hours after work . I left extremely upset! He lost a $300 sale. I went to cohens fashion optical and thankfully left in one hour with my new glasses . Thanks a lot bjs!

Beware, this is another story of a billion dollar company screwing the little guy. I accepted a 30 day trial offer from BJ's. during the 30 days i visited
BJ'S one time and made a minor purchase. I did not intend to become a member, so i thought that after 30 days the relationship was over. I did not realize that I had to officially notify BJ'S of this face. Then I started to receive
bills from BJ's for member ship fees. I advised them i had no intention of joining their club. This made no difference as the continued to send me bills.
Each time i explained the situation to them but again it made no difference.
Today they have reported to the 3 credit score companies, claiming that i had non payment of over $800.00 in membership dues, interest and late fees.
I never received one penny of value from BJ'S for the $800.00 plus and they never suffered a loss in the amount reported. But my credit has been negatively affected.

I paid $800 for four new tires one month later have a bubble on the sidewall manager dressed in drag queen clothes abusing her/his power refused me service. Call the police unbelievable I could not get them to honor my warranty. Manager was picking an argument with me over this no other manager in the store would help me no other phone number would help me. I had to go to Firestone and pay another $260 for a new tire for my own safety. They had and showed no responsibility whatsoever no compassion I am 65 years old I was scared I was upset and I was treated horribly for no reason whatsoever but this person was not ready to start their work day very unprofessional. I also have noticed with this manager four five people can be at self-served check outs lights flashing and nobody coming to help we could stand there 15-20 minutes raising our arms and nobody come to assist. The refrigerations are down constantly food dates expired on shelves never taken off. I have been a customer for 20 plus years and I could be treated with such disrespect

​Request (4531309)

I have called and written to you multiple times. I am unable to upload a PDF to this form. You can find the supporting email history, and photos were sent on 8/5/2021 to ​[protected]@bjssupport.zendesk.

Summary:
Member number: [protected]
Order number: [protected]
Order date: Apr 2, 2021
Berkley Jensen Montauk 5PC Fire Chat Set- Blue
Item: 234316 Model: 2110_CM7 5PC-B
This is what it includes:

​History for your reference:
Gas Fire Pit - was delivered with a WRONG PART! The fire put is missing panel C.

We can not complete the assembly of the fire pit without panel C.

I called the Manufacturer on April 29, 2021 - and was told PANEL C was on backorder. I can only conclude that the patio set I received was intentionally delivered with the wrong panel.

Either way, as of today, 8/13/2021, I still have not received the right panel or a new firepit.

Why is this not resolved? I contacted the manufacturer and BJ's multiple times. Neither company has fixed the issue of a costly item. Very disappointing that we cannot use it for the summer months.

I have also spent a lot of time trying to resolve this issue with phone calls and emails.

I would like this resolved by one of the item numbers below. ASAP

​You may email or call me.
Nadine Greenstein and Carol Greenstein
[protected]
[protected]@gmail.com

I was just at the BJ's in Newburgh, NY and I witnessed one of the most hurtful belittling situations I could see. A Caucasian manager who's name tag said Melissa spoke to a African American employee like he was dirt. I didn't get to see the employee's name tag but he was really big guy. She was rude and very disrespectful. The remarks sounded very hateful and racist. With all that is going on in this country how could someone like this be employed in a neighborhood where there are predominantly African Americans? How could BJ's tolerate something like this by their management staff?

I paid my all items over than $169.27, I putted bills over $157, and putted a lot coins, and coins go thought but not show on screen I called one customer service, she doesn't know how to do it, and she called another customer service came here, and she canceled my payment. The screen show I paid nothing. Then she called her manager or boss, her manager or her boss taught her control merchine and showed I only paid $2. I asked her pull out camera, they don't want. They try to cheat my money.

8/7/2021 - first time using cashier-less checkout. Was not aware that you are automatically charged a renewal in fine print with font colors of grey on black making it very hard to see. Cashier-less kiosks is a very busy/stressful option to make purchases and since there is only 1 real person register that is always busy, the customer has to do EVERYTHING. Looking for fine print is not an option that a customer has time for. This practice is very devious.

Would like the deceptive practice of Easy Renewal removed from the cashier-less kiosks or display a large sign in this area warning of this practice. Customer must be informed before being charged without their knowledge.

Also, was charged 2 taxes on a rotisserie chicken. I was not taxed on a previous rotisserie chicken purchase. Other stores who offer rotisserie chicken in the State of CT do not charge tax of any kind.

Please stop taxing food and follow the State of CT guidelines that only tax food eaten on the premises.