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We purchased these two chairs online late last year for $500.00. We had to put them together which was hard. Right away we had trouble. One chair broke. We sent pictures and after many conversations the manufacture of the chair credited us with $150.00. We were going to try to have the broken chair fixed, but the chair and now the other one has completed is terribly losing is color and is deteriorating.
We have been a customer of BJ's a very very long time. We feel that BJ's should have credited us for the remainder of the balance as we were willing to return the chairs to our local store. The fact that we are out of the balance of this purchase and now can no longer use the chairs is just awful.
Desired outcome: We want a full credit or store credit for the balance.
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We bought 2 outdoor wood chairs from online BJ late last year. We had trouble with the chairs right from the beginning. One chair broke right away. The company after numerous weeks of back and forth only refunded us $150.00 on this $500.00 dollar picture and we were stuck with one chair that was broken. Now we have noticed that both chairs have badly discolored. It is not worth putting money into fixing or restraining. Why should we. We offered to take the chairs to our local store but they said no. After being a customer for years at BJ's, we feel they should have stood by their customer and refunded us the difference. We are re-think being a customer. We know for sure that we will never buy large items or anything online again.
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