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At the beginning of this month I went shopping at my local BJ’s club, as I was cashing out a representative came to me to let me know to keep my receipt and if any of the items I purchased went on sale between the date I purchased them and Christmas Eve I could get reimbursed the difference…I had went back into the bjs club the following week as a majority of the items were marked down, I went to the customer service desk and was told by a manager I was “misinformed” with the time frame but it would be okay to do it this time. When I reached my turn at customer service, the representative said she could not do it because that’s not correct, the manager that had told me it was okay to do this one time as I was “misinformed” then stated “sorry we can’t do that”
Desired outcome: I don’t feel as if the results of the situation were appropriate
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BJ's did an old bait-and-switch by putting out misleading information and terrible follow-up. They should honor the rep’s statement that said you will get reimbursed, if that is what they said. Take this to corporate customer service with the attendant details of your interaction as well as the manager's contradictory statements. Raise their naked promise to honor it, and at the very least, provide store credits. If not, then remind yourself to cancel after the refund it’s not worth the trouble if they can’t keep their word.