BJ's Wholesale Club
Reviews and Complaints

I've delivered products to this store for many years. The receiving department is run by idiots! One person will assign you a door only to find out that a different receiver gave the same door to another driver. The docks are disgusting, it smells like sewage and raw garbage.
Anyone thinking of shopping here or starting a membership should come to the back of the store and see the mounds of trash and broken equipment. You will smell the back of the store before you see it.

The receiving department doesn't even acknowledge your existence. They wander around aimlessly laughing and joking but not really doing anything.

The inside of the receiving department is a filthy stinking mess. People wander around aimless

I am posting this complaint so that others are aware BJ's Beerpong is still as shady as ever. I purchased my beerpong table and unlike many others received a tracking number. It shipped out almost immediately and arrived within 3 days. I opened it up to find it was the wrong table. It was a table that sells for far less than what I paid through a variety of more reputable sources. This is obviously something they do often because I have read of it happening to others. I called Susan the owner, who answered and hung up immediately following "I bought a beerpong table from you". Her phone was turned off after that and my emails were not returned. I was lucky because at least I have something to show for my money. Be aware you won't get what you order and your likely just to get screwed.

Do you have a contact number for them? I ordered a table at the beginning of April and have yet to recieve it. It said 11 wks delivery time.

i ordered a table back in December 09 as a christmas present. it is now June 2010 and i still have not received my table. i have sent countless emails and BJS beer pong have stopped responding altogether.
i would never recommend bjs beer pong to anybody.
a waste of my time and a waste of my money

I ordered a "King of Pong" table and ended up getting the wrong table. My first call to Jesse got through and we worked through sending the table back to him in exchange for the correct table. I was supposed to get an email confirmation with a tracking number. After two weeks and no confirmation email I called Jesse to find out what was going on and left a message to call me back. I ended up calling three times over seven days and never got a response. Finally a beer pong table showed up at my door, it was the WRONG ONE AGAIN! I tried to call Jesse again to fix this AGAIN and AGAIN got no response. I am afraid to send this table back and then never see another table (let alone the right table) then I would be out my $150.
Jesse and BJ's Beerpong needs to learn how to deal with their mistakes and make things right. I will never buy from them again and I suggest those who read this don't either.

i am surprise you know how to use Emails considering you know nothing about your own car

May I remind everyone who speaks English. You don't "try" something more than once. I love Bj's. I'm a couponer and I save loads every year on everything I need. I've gotten a boxes of cereal for $1-2 cuz they accept coupons from manufacturers. I've gotten sweepers for $5. You save money! I personally would be furious if I was paying for my membership and oters are given free trials. Pay the membership! Don't be a cheapo. I hate when people think they are entitled to something.

I can't agree enough with the comments by Cville Sierra. I had previous mailings for trial memberships and took them up on it. Now they pump me for joining and say some BS about being a member - well I'm not a member and BJ's mailed me the invitation. I might like the store better if I try it again who knows. But the rude membership pumper was obnoxious. Goodbye Bj's club forever and I will never recommend your store in fact I will go out of my way to tell people what horrible customer service you have. I also said in no uncertain terms take me off your mailing list. Lot a good that will do.

I totally agree with bugmenot2, and besides the card does say good for new members only. And if my English is any good, new means the first time, fresh on the market. If you let your membership lapse, you are not a freaking new member. Americans feel too entitled. I get at least 20 of these cards for the year. I've tried it once on a trial, doesn't mean i'm going to go there to get another one. Time to pay up. And its waste of gas just to drive for a free trial that you will only use once. Americans feel entitled to everything, you're better off buying a membership and receiving your coupons which in turn pays back the fee,

OK i work at bj's and let me tell you that was NOT the workers fault. that trial is part of a whole promotion- its called map. atleast 30% of the people we sign up in one day have to be paid memberships, not trials, or we get written up. managers are crazy about this and are yelling all day during these promotion periods- "what are we at?", "whats our percentage?".

I never was a member, but have used the free membership a few times, twice if I remember correctly, the girl at the counter gave me the third degree for not buying the full membership and was a little disrespectful about it. I told her it was not a good deal for me, I only buy a 50lbs bag of dog food when I do come, I can find anything else cheaper or as cheap somewhere else. I told her if she does not want me to use the free trial, "don't send it to me. I don't need the aggravation, and take my name off the mailing list"
I don't eat meat by the pound and I don't need 20 lbs of bananas.
Personalty this is a sucker deal..Pay to spend.

May I offer a suggestion to you? Please go back to the club and ask to speak with a member of Sr. Management, the Sr. Merchant, the Operations Manager or the General Manager. One of these three should be able to give you the final answer on this. BJ's has a new program named "OTO", which stands for "Own The Outcome". OTO is designed to resolve this type of dispute in your favor. OTO comes directly from the President of BJ's, Laura Sen. The idea of trial memberships is to increase membership and along with increased memberships will come increased business. Sr. Management should be able to see this thru to a successful conclusion. Explain to them the reason you let your membership lapse. What ever the reason, it is your reason and you should stand by it. Sr. Management should except it and use it as a stepping stone to see to it you are once again thinking positive about becoming a paid member. Our members are important to us. We all try very hard to make our members shopping experience an enjoyable one. Everyone from the ovenight shelf stockers to the General Manager should be thinking "OTO". Benefiting the member and acquiring new members into our Clubs are goals #1 everyday at BJ's Wholesale Club. Please take this to a Sr. Manager.

Thank you,
Ken
LP, Club #020, Chicopee, Ma.

A free trial usually applies only to new customers, not to lapsed customers. So, BJ's was in the right.

However, their offer to you apparently did not state this explicitly. If this is so, then it is their fault for leaving out this important condition.

So, even though ordinarily the offer would not apply to you, BJ's omission of the new customer condition means that they should have given you the free membership.

Just my opinion.

LOL at the above comment! I work at BJ's. People think that just because they pay $50-$90 to shop there, they should be treated like royalty. I am the nicest person there (I work at front door) and I treat everyone with a smile and ask how they are. I very often get the receipts thrown at me, or people handing me one receipt when they know they have two, just to make sure I'm "doing my job." At night when I'm locking the doors to close the store, they push them open saying they "just have to get milk" GO TO WAWA! The people who shop there are MUCH WORSE than the people that work there. So all of you above me need to get a grip on reality.

Well damn, no wonder that manager was so rude to you, first you set of an alarm in order to get attention, and then, judging by your comment, your grammar and english skills are so horrifying how could one NOT respond negatively? The people who work in retail are people too, not slaves meant to lick your [censor] when you walk in the door. Get a grip on reality a stop shopping at places you obviously don't have the mental capacity to handle, have fun at Walmart :)

BJS workers are rude I agree but also at any time there are big lanes to pay. Today I almost got a heart attack was my second time before a big storm honest people making a big line but I don't like those people who cut in front, they don't care about others they are dishonest.I watched a few people and I'd fighted this time and the last time in another storm warning. BJS workers dont take about this they said at customer service when I asked. I'm don't to come back again!

BJ's was one of the worst retail experience I ever had. It was at the Watchung NJ store a few years ago. a tire salesmen went ballastic when I did not know the size tires on my car he became so rude and angry he swung open the door so hard that it hit the wall with a loud bang. he went outside to check my car, when he walked back into the building. I went to customer service to report what happened and they said you look shakened up but did nothing. I asked to see the manager he said that it was hard to believe. I was dumbfounded. I left went to costco signed up for a membership and bought 4 new tires. for the past couple of years I bought alot at Costco with no problems, its out of the way for me but well worth it. I did write a letter to BJ's and never got a reponse just a lot of junk mail for renewing my membership.

cause its a scam just to get you in the door i worked their an they treat their employees worse then the customers its sad it really is

Copy of the letter I sent to them in regards to BJ's in Farmingdale: "I was in today to sign up for a 60 day promo. I have used these in the past, but denied this time even though it has been years since I last time. I am more upset at the way your customer care people handled me in such a rude and disdain manor. I own a 15 million dollar company (which really makes no difference) and if any of my staff were to treat anyone in the in the manor that I was treated they would no longer be part of my staff. Please remove my name from all of your mailing lists, I have no interest in patronizing your company."

They should train their staff no to judge a book by its cover! They can keep their products, there are plenty of other places on Long Island to shop and get better prices.

I also work at Bjs, in Hampton Virginia, and the same thing is happening their. Every night I work, I never know when its going to be my last night, because the manager Eugene constaintly threatens my job if I dont complete my zoning and stock all the pallets he drops. He thinks that threating you of getting fired is called managing.

We purchased your brand to try and they are poorly made compared to Glad brand kitchen bags.
The top tears were the tie ribbon goes thru when just trying to tie it.
They also tear on the sides requiring a second bag.
Many of BJ's products are excellent but these bags are not.
These were purchased at the transit road store in Williamsville, NY

Lola from your Danvers MA Store was very kind to me which is a reminder of God’s kindness in sending His Son Jesus to die for my and your sins. John3:16

I was at Bjs in Torrington CT and someone put Trump Sticker on Pump. Should not be any stickers let along a traitor advertisement.

May 18 2024.

Employee at pump should have saw it or at least walk around pumps watching people and inspecting the area.

The store on Ritchie Marlboro operates one line leading to the back of the store - in which the line is for all self check out stations and staff operated check out. It seems very lazy and is an eye site and frustrating shopping experience.

I’ll never go back!

[censored] off

Membership canceled ![censored] you

Mark Radabaugh

hi

I am very disappointed. My company ordered this product and we received it with having mold on the cheese pieces. please send us a new one or give us a credit to add to our next order. we only do an order once month or a couple weeks so to see this is very sad.

Edward J Crawley

member # [protected]

You people have been told numerous times you DO NOT have permission to deduct my membership from my bank account I will do it in person and yet you continue to do so.

This is the final warning and if you do this again next year I will take legal action. I am sending a copy of this warning to my Lawyer.

very few turkeys in stock. Tryed to talk to meat department with no one there. Went to customer service and was told they do not know if the turkeys would be restocked and come back later to see. This happened 11/14/2023 at aproximatly 10:00 AM

First and foremost I am not a cashier by choice. Every time I go to BJ' I am forced to use self checkout. BJS DOES NOT GIVE ME A DISCOUNT TO CHECKOUT MY OWN ORDER, PERIOD! Hite some cashiers to do the work as you should and as it should be done. I pay a fee to shop at BJ's consider that my contribution to yiur workforce!

Member [protected] your post mail EASY RENEWAL

I left the States one year ago I'm in Europe now and I don't need anymore a BJ's card NO WAY to renew with my VISA card ending by 0736 automatically $55.00

I informed VISA to reject any payment to BJ's without authorization

Please acknowledge

Thanks

Michel JUDET