Travelocity
Reviews and Complaints

Booked a rental car with Hertz through Travelocity. When we arrived at the car rental location, they were closing told us they have no cars available and Travelocity overbooked them by 20 people. I then called Travelocity to try to get the problem rectified the first customer service woman was not helpful. She left me on hold for 45 minutes. 15 minutes later, she called back and told me to call got disconnected after I asked to speak to a supervisor. His name was Alexander. He was very rude unprofessional and refused to help and told me that’s not their problem in order to rebook we would need to pay more money. I will never use this service again and I will recommend everyone to do the same find somewhere else go Priceline seems nice.

Dear Travel Enthusiasts, I feel compelled to share my experience with Travelocity, a company that promises much but delivers little. My recent interaction with them left me feeling utterly disappointed and frustrated. From double charging my credit card to abandoning me at an airport without a care, Travelocity's actions have been nothing short of a nightmare. Their customer service, or lack thereof, is a prime example of how not to treat valued customers. The cancellation policies they boast about are merely words on a screen, as they failed to honor them when the need arose. My advice to you all is simple - steer clear of Travelocity. Save yourself the headache and hassle, and opt for more reliable and customer-centric travel services. Your adventures deserve better than what Travelocity has to offer. Wishing you smooth travels and stress-free bookings ahead. Sincerely, a fellow traveler.

I had a reservation for 3 nights from August 1- August 4th, 2024. I called Holiday Inn Express on July 31st at 4:09pm to advise my flight was not arriving in Milwaukee until almost midnight on the 1st and having to pick up a rental car I didn't expect to arrive at the location before 1am. I arrived at 1:10am on the 2nd only to be told by an extremely unhelpful front desk employee that there were no rooms. I clarified I had a reservation, she asked for my name, and then said she sees the reservation, but they got busy and now have no rooms. I asked how could they give my room away when I paid and she replied I had not paid anything. After traveling from Houston and arriving at my destination only to be told the room I had partially paid for was not available, and with NO offer of any assistance such as "let me see if one of our other properties may be able to accommodate you"... I had no choice but to walk out of the lobby, sit in the car and start the process of finding another place to sleep at 1:16am. This was the most unbelievable, disappointing and frustrating hotel experience I've ever had.

My name is G., and I am writing to express my deep dissatisfaction and frustration regarding the recent experience my friend and I encountered while attempting to travel with a booking made through Travelocity.

Today, 2nd of May, 2024, my friend and I arrived at the airport for our scheduled flight, only to be informed at the check-in counter that we were required to have a transit visa for our layover (only 7 hours of which we would be staying inside the airport) in Canada. This requirement came as a complete surprise to us, as it was never communicated to us during the booking process or in any correspondence from Travelocity.

As international students studying at the University of North Florida (UNF) in the United States, we meticulously planned our travel arrangements to ensure a smooth journey to our destination. However, the lack of notification about the transit visa requirement has not only caused immense inconvenience but also significant financial strain on us.

Furthermore, upon being informed of the visa requirement, we were presented with the option of rescheduling our flight at an additional cost of $611.30. This amount is exorbitant and unreasonable, especially considering our status as students on a limited budget. The only available alternative flight option provided to us would also significantly prolong our travel time, with an estimated journey of 44 hours, resulting in a delay of two days to reach our destination.

We understand that unforeseen circumstances can arise during travel, but the lack of transparency regarding the visa requirement and the unreasonably high cost of rescheduling have left us feeling extremely disappointed and stranded.

In light of this situation, we kindly request the following:

A refund of any additional charges incurred for rescheduling our flight.

Assistance in finding a more reasonable and expedient alternative flight option to reach our destination.

We trust that Travelocity values its customers and is committed to providing satisfactory solutions to issues such as this. We appreciate your prompt attention to this matter and look forward to a swift resolution.

Thank you for your understanding and cooperation.

March 21, 2024

Case # [protected] (Expedia)

This letter is in response to Itinerary Number # [protected].

Customer Service:

On March 3, 2024, I received an email from Varun Goswami. This was in response to the letters I mailed February 5, 2024, via registered mail. The email transmission letter from Varun Goswami was not dated or signed. Luckily, I saved a copy of the email. Apparently, the email is no longer in my mailbox so the only way I can respond is by U.S. registered mail, again. In Mr. Goswami email to me, he sent a link to Travelocity link:- https://www.travelocity.com/lp/lg-terms, where it indicates information to visas, However, this link was not apparent to in any correspondences leading up to our departure for Australia.

We had our tickets and passports. There were no travel prohibitions, warnings, announcements, or additional entry requirements to go to Australia.

Travelocity has not responded, nor have they acknowledged receipt of my letter which was sent as registered mail.

Expedia/Travelocity had a duty to warn me of the ETA. To avoid a lawsuit and the filing of a complaint with the governing authority I’m trying to resolve this without taking further steps. Once again, I am requesting full reimbursement.

Inclusions:

Copy of Itinerary,

*VISA –

1. Entry requirements for the Philippines

2. Entry requirements for Paraguay

Copy of my letter, dated 2/3/2024 via registered mailed on 2/5/2024.

Varun Goswami, response letter 3/3/2024.

I received four tickets/boarding passes for flight #EY100 Etihad airlines as well as hotel accommodations at Hotel Mantra Southbank, Melbourne Australia. Travelocity’s agent did not advise me that there may be some restrictions for entering Australia, or at least suggest that I should investigate any possible restrictions/prohibitions, warnings, announcements, or additional entry requirements to go to Australia. I had plenty of time to investigate if I was warned, and this request for a full refund would have been necessary.

Carlotta J. Olton and Ricardo L. Olton

C: Expedia Group Corporate Office

Travelocity Corporate Office

Customer Service

Eyewitness News abc7NY

HSBC

Mantra Southbank Melbourne, Southbank

Jan 14, 2024 - Jan 21, 2024 | Itinerary # [protected]

Important Information

• Remember to bring your itinerary and government-issued photo ID for airport check-in and security

Price Summary

Roundtrip Flight

Hotel

_

Total $5,235.72

Subtotal $3,992.32

Taxes & Fees $1,243.40





New York (JFK) → Melbourne (MEL)

Jan 14, 2024 - Jan 21, 2024, 2 round trip tickets

CONFIRMED

Travelocity.com Booking ID 4QWTNQ

Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.

Traveler Information

Carlotta Jane Olton

Adult No frequent flyer details provided

Ricardo Lopez Olton

Adult No frequent flyer details provided

* Seat assignments, special meals, frequent flyer point awards and special assistance requests should be confirmed directly with the airline.



Jan 14, 2024 - Departure 2 stops Total travel time: 33 h 5 m

New York Abu Dhabi 12 h 30 m

6,847 mi

JFK 10:00pm

Terminal 4 AUH 7:30pm +1 day

Terminal A

Etihad Airways 100

Economy / Coach (V) | ECONOMY VALUE

Layover: 2 h 55 m

Abu Dhabi Sydney 13 h 40 m

7,506 mi

AUH 10:25pm

Terminal A SYD 7:05pm +1 day

Terminal 1

Etihad Airways 454

Economy / Coach (V) | ECONOMY VALUE

Layover: 2 h 25 m

Sydney Melbourne 1 h 35 m

456 mi

SYD 9:30pm

Terminal 2 MEL 11:05pm

Terminal 3

(Arrives on Jan 16, 2024)

Etihad Airways 6535 Operated by Virgin Australia

Economy / Coach (V) | ECONOMY VALUE

Jan 20, 2024 - Return 1 stop Total travel time: 39 h 45 m

Melbourne Abu Dhabi 14 h 20 m

7,245 mi

MEL 4:10pm

Terminal 2 AUH 11:30pm

Terminal A

Etihad Airways 463

Economy / Coach (V) | ECONOMY VALUE

Layover: 10 h 40 m

Abu Dhabi New York 14 h 45 m

6,847 mi

AUH 10:10am

Terminal A JFK 3:55pm

Terminal 4

(Arrives on Jan 21, 2024)

Etihad Airways 101

Economy / Coach (V) | ECONOMY VALUE

Airline Rules & Regulations

Fare Rules and Restrictions

Restrictions include:

o Pay to choose your seat

o Bring a carry-on bag

o Bring a checked bag for free

o No refund 24 hours after booking

• We understand that sometimes plans change. We do not charge a cancel or change fee. When the airline charges such fees in accordance with its own policies, the cost will be passed on to you.

• Tickets are nonrefundable, nontransferable and name changes are not allowed.

• Please read the complete penalty rules for changes and cancellations (Opens in a new window.) applicable to this fare.

• Please read important information regarding airline liability limitations (Opens in a new window.).

Additional Flight Services

• The airline may charge additional fees for checked baggage or other optional services.

o Additional fees for your flight to Melbourne

o Additional fees for your flight to New York





Mantra Southbank Melbourne

Jan 16, 2024 - Jan 20, 2024, 1 room | 4 nights

CONFIRMED

Confirmation # EXP-[protected]



We have confirmed your hotel reservation with the property.

View hotel details

31 City Road, Southbank, VIC, 3006 Australia

Tel: [protected], Fax: [protected]

Check-in

• Check-in time starts at 2:00 PM

• Check-in time ends at 11:30 PM

• Minimum check-in age is: 18

• To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

• If a late check-in is planned, contact this property directly for their late check-in policy.

Important Hotel Information

Although Travelocity does not charge a fee to change or cancel your booking, Mantra Southbank Melbourne may still charge a fee in accordance with its own rules & regulations.

• Free cancellation until Dec 17 at 11:59pm (AUS Eastern Standard Time)

• Cancellations or changes made after 11:59pm (property local time) on Dec 17, 2023 or no-shows are subject to a property fee equal to 100% of the total amount paid for the reservation.

• Prices and hotel availability are not guaranteed until full payment is received. If you would like to book multiple rooms, you must use a different name for each room. Otherwise, the duplicate reservation will be canceled by the hotel.

• View your online itinerary for additional rules and restrictions.

Room One Bedroom Apartment

Includes: Full Breakfast

Confirmation #: EXP-[protected]

Reserved for Carlotta Jane Olton

2 adults

Requests 1 Queen Bed, non-smoking room



Additional Hotel Services

The below fees and deposits only apply if they are not included in your selected room rate.

You'll be asked to pay the following charges at the property:

• Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

The price shown above DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.



Need help with your reservation?

• Visit our Customer Support page.

• Call Travelocity customer care at [protected]

• For faster service, mention itinerary #[protected]





Complete Your Trip

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Add a Hotel

Get around

Add a Car

Get out and explore

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Find deals on rides to your Hotel

Get a Ride





CARLOTTA J. OLTON

66 SUNSET DR, HEMPSTEAD NEW YORK, 11550

516.538.0909 – H, 646.338.4515 – M

[protected]@verizon.net, [protected]@gmail.com

February 3, 2024

Travelocity Itinerary: [protected]

On November 22, 2023, I booked a trip to Melbourne, Australia for my husband and myself. As we have done many times we saved to go on this trip. We knew how expensive it was $5,345.72, however, we were determined. So, when we had sufficient funds, we booked our trip through Travelocity.

Fast forward, tickets paid in advance, we’re packed, pre-check-in online, boarding passes printed out, valid passports, smiles of anticipation on our faces, taxi to the airport, all set to go. We arrived at JFK airport, January 14, at 6:40 pm for our Flight EY100 on Etihad Airways departing 10:00 pm (22:00). We waited on line for our turn at the check-in counter to drop off our luggage. We were asked for an ETA. Confused, we had no idea what was being asked of us.

We asked “What’s an ETA?” After they explained, we had no idea that an ETA was something other than an estimated time of arrival. It turned out that Travelocity failed to disclose that we needed an ETA or Electronic Travel Authority visa to travel to Australia! Travelocity failed us with assistance such as providing links to securing the required ETA application in advance of our departure.

While at JFK, we frantically tried to get on our scheduled flight, we applied for the ETA through Australia on-line and by reaching out to Travelocity for assistance. After being on the phone with Travelocity representative, Mel, for over 2 ½ hours, I was told that we would have to be rebooked at but at an additional charge in the amount of $3,808.10. The earliest departure date was for January 22nd departure, with an arrival date in Melbourne of January 24th. Meanwhile, Travelocity did not secure a hotel at that time. Mel asked me not to reach out to the hotel Mantra at Southbank directly and that he would ask for the ‘no show’ charges to be reimbursed to us.

I have several emails indicating that Travelocity was unable to reach Mantra at Southbank. Anxious that I had confirmed the new departure date for our dream vacation, I had no confirmation on the hotel reservation that Mel said he would take care of. After several calls to Travelocity in order to finalize hotel arrangements myself spanned a period of 5 days, none was given until the 19th of January at 8:17pm prior to our departure when I received confirmation from Cassie (bless her!). It should be noted that I had to initiate all inquiries for the hotel reservations 2 days before departure, otherwise we would have had no hotel accommodations!

Due to the circumstances, we should not be charged the cost of the initial trip since Travelocity failed to inform us that we needed to secure an ETA visa to board the flight to Australia in the first place. After all, even a set of ready to assemble furniture comes with instructions, a list or tools required and links to helpful sites.

It should be standard procedure that a travel agency should advise their client when special applications are required and if possible, assist with it.

The cost of the trip that we didn’t take however was paid for on November 22, 2023

$1,230.32 - TRAVELOCITY*[protected] TVLY.com WA

$2,002.70 Carlotta Jane Olton - ETIHAD A [protected] ABU DHABI CA

$2,002.70 Ricardo Lopez Olton - ETIHAD A [protected] ABU DHABI CA

$ 110.00 Car Service to/from airport

I want to be reimbursed in full for the following amount of $5,345.72. Thank you.

Carlotta J. Olton and Ricardo L. Olton

C: Expedia Group Corporate Office

Travelocity Corporate Office

Customer Service

Eyewitness News abc7NY

HSBC

Hi Carlotta,

My name is Varun, and I am from the Global Escalations Team at Expedia Group. This is regarding the correspondence sent to our head office related to the itinerary number [protected].

I understand that your flight was canceled due to visa requirements not being met. After reviewing the details of your case, it seems that you reached out to our frontline team seeking a refund for both the flights and hotel reservation associated with this itinerary. However, it appears that you were not satisfied with the response you received.

I'd like to draw your attention to the terms of use that you agreed to prior to booking your reservation. These terms state that, travelers are responsible for ensuring they meet all foreign entry requirements and that their travel documents, including passports and visas, are in order. It's important to note that Travelocity does not possess specialized knowledge regarding foreign entry requirements or travel documents. We strongly encourage travelers to review any travel prohibitions, warnings, announcements, or advisories issued by relevant governments before booking international travel. Therefore, unfortunately, a refund for the flight reservation is not feasible in this case.

Furthermore, I contacted the hotel Mantra Southbank Melbourne to ask for the refund, however they decided to stick to their policies and denied the refund request. Travelocity works as a third party intermediary for our traveler and travel provides, and has to abide by to the policies provided by the travel provider such as Mantra Southbank Melbourne in this instance.

The above information related to visa can be found under the link:- https://www.travelocity.com/lp/lg-terms. However, if you have any question or need to contact me, please feel free to write back.

Regards,

Varun Goswami

Global Traveler Resolutions Team

Expedia Group

Booked flights for three members of my family, two return flights and the other one way from Mexico city to Montreal.

Two days before departure the Canadian government cancelled eta permits and required a visa for Mexican citizens.

my family members had their eta permits and couldn"t obtain their visas two days before the flight.

Called travelocity to explain the issue and asked for a voucher to be used as soon as my three family members obtain their visas to enter Canada within one year

They totally refused, showed no compassion.

I had always booked my flights and other friends and family members flights with Travelocity.

Not anymore, very disappointed

If You need more details of the flight in question, please let me know.

Thank you.

I am contacting travelocity to provide me with a full refund of this booking.

Dear Travelocity,

I am writing to request a full refund for my recent booking at Napa Valley Hotel and Suites, with the following details:

Booking confirmation: [protected]

Reservation dates: Dec 31, 2023 - Jan 1, 2024

Amount Paid: $200.31

Hotel: Napa Valley Hotel and Suites https://www.napavalleyhotelandsuites.com/ 853 Coombs Street, Napa, CA 94559 · (707) 226-1871

I booked a one-night stay at the hotel, expecting a boutique experience as advertised on the hotel's official website. However, upon arrival, I was disappointed to find the room in an unacceptable condition. The bedsheets were stained and had pubic hair on them, the bathroom and bathtub were dirty, and there were ants on the bedsheets of the alternative room provided. Despite reporting the issue to the front desk, no satisfactory resolution was offered.

Given the substandard conditions and the lack of a suitable alternative, I had no choice but to endure an uncomfortable night in a room that fell far below the standards I expected for the price paid.

I appreciate your prompt attention to this matter and request a full refund of my booking.

Sincerely,

Fabi

Booking confirmation: [protected]

Reservation dates Dec 31, 2023 - Jan 1, 2024

Itinerary #[protected]

Date of stay: Dec 31, 2023 Check-out: Jan 1, 2024

Hotel: Napa Valley Hotel and Suites https://www.napavalleyhotelandsuites.com/ 853 Coombs Street, Napa, CA 94559 · (707) 226-1871

Amount Paid: $200.31

Using travelocity I booked a one-night stay at the hotel, expecting a boutique experience as advertised on the hotel's official website. However, upon arrival, I was disappointed to find the room in an unacceptable condition. The bedsheets were stained and had pubic hair on them, the bathroom and bathtub were dirty, the flooring was dirty. I called the frontdesk to report the status of the assigned room. I was told that there was one last room available, and I made the change into a new room. The new room was not better than the previous one, it also had ants on the bedsheets in addition to the stained bedsheets. Given the substandard conditions and the lack of a suitable alternative, I had no choice but to endure an uncomfortable night in a room that fell far below the standards I expected for the price paid.

I have already reached out to Travelocity via phone and email to request a refund but was informed that it was not possible. Additionally, my complaint to the Better Business Bureau regarding the hotel's poor service has gone unanswered.

As a paying customer, I urge Travelocity to take responsibility for this unsatisfactory experience. It is unacceptable to pay $200.31 for accommodation of such poor quality.

Thank you,

Fabi

Purchased a trip through travelocity and added colision damage lability through their website for car rental. Upon Inquiry with Europcar they state that insurance has not been applied through reservation and no insurance is noted - staetd that i can provide insurance coverage and they state it is not valid unless booked through their company. Paying additional $160 to EUropcar for insurance even though it has been purchased through travelocity .

Also attepted mutiple times to get confirmation code so that i can check a bag through frontier and travelocity states they will send email with info but have not thus i am paying higher price with airline at checkin to book checked bag versus being able to do it online.

Overall not impressed with travelocity customer service or scam like behaviors.

I mistakenlly reserved a room at the Days Inn Logan Utah for the next night (Sept 19) instead of the current night (Sept 18). There was no way to cancel that booking. I then booked the correct night. Immediately after I contacted travelocity and they said the mistaken booking would be refunded but the hotel had to OK it. Aftera few days of hearing nothing I contacted the hotel manager and she was awesome. She sent the OK to travelocity and the refund to them on Sept 24th. Still nothing from Travelocity. I have since made numerous calls and chat with Travelocity but keep getting different excuses and still no refund as of today( Nov 28). I disputed the charge with my CC with Chase but they denied it because Travelocity said the booking was non refundable. At ths point I not only see this has shady buisness practices but also theft as the hotel refunded the money to Travelocity but they refuse to refund it back to me. All I want is the $125 they took from me and am tired of the lies on their part.

Flights purchased from travelocity are fully refundable if cancelled within 24 hours of purchase. When I called Travelocity, I was told that i was not entitled to a refund but they would make a one time exception.

They charged me for a different flight but never mentioned that I would be paying for the new flight and the original flight.

Why didn't they just say I should cancel the original flight on-line, and rebook?

Instead of my paying for 2 flights?

I had booked an auto rental with Autovia through Travelocity. I pre-paid $125.82 for an 8 day car rental. When I arrived on time to pick up my rental and fulfill the remainder payment due, I was asked for an International Driver License.
I was never advised that an International Driver License was required to rent a car at Milan Linate Airport...it was not mentioned in either the Autovia advertisement or on Travelocity's website.

Autovia cancelled my reservation at their field office... and told me that I could receive a refund through Travelocity.
I left and went back to the Milan Linate Airport and promptly rented a car through AVIS -- without the need to have an International Driver License.
This appears to be a well-used scam on the part of Autovia...knowing that Travelocity did not have the ability to issue a refund without the approval of Autovia..which was not going to happen. How many other Travelocity / Expedia clientele have been scammed as well?

I have been a recent consumer using Travelocity and Expedia during September 2023...spending over $750. in Italy and Germany.
I resent the inconvenience and pure arrogance on the part of Autovia during my attempt to have my reservation honored by the Autovia company.
Travelocity should be aware of this 'scam' and should consider not representing Autovia on their website advertising. My unpleasant experience should be compensated by Travelocity

I am appealing Travelocity's denial to pursue the refund and credit of $125.82 back to my credit card account.
My option will be to file a complaint with the Texas Attorney General's Office for Consumer Protection.
I would like to have a reply from Travelocity, accordingly.

Leon M. Raskin, JD
25 Stonehenge Circle, #7
Pikesville, Maryland 201208

Itinerary # [protected]

I made a booking for the Harbor Hotel in Provincetown. It was the wrong hotel. I did get the insurance and I paid extra for "refundable". I tried calling immediately, when I found out I booked at the wrong hotel. Not only that, but I got no answer at Customer service. Furthermore, I don't know how anyone expects to have questions answered with a "ROBOT".

I am formally making a complaint with the BBB.

I would like a call back from a "real person" someone who can actually answer my concerns.

Thank you,

Scott Ambrose

[protected]

One of the legs on my recent flight from Canada to Hong Kong on Wetjet/Korean Airline was cancelled due to typhoon approaching the South China coast. I call TV and the agent managed to cancelled one Wetjet leg of the flight but I need to go on the Korean Airline to "un-checkin" before he can rebook me on the Vancouver to HK legs. As Korean airline is cramped with customers like me needing to rebook their flights the TV Agent promised to call me back the next morning. He also said he has 'blocked' he fligth I want to rebook but need the checkin to be cancelled first before he can issue the new tickets. It was also end of shift for him.

Next morning, wait and wait no one called! I finally called and spoke to another agent and was told the flight I hoped to rebook was already full. And no TV did not 'blocked" a seat on this particular flight for me. Finally after a lot of searching I was able to book my flight but a day later than what we could have booked the night before.

First what the first agent said that he already 'blocked" a seat for me on the flight we selected was totally false, and he never follow up to rebooked my flight as he indicated, nor to call me back at the agreed hour to follow up.

As it was the end of shift for the agent I asked him to pass the file over to someone else to follow up but he expressly said no. Not sure if the guy was on commission or why!

Flight cancellations already put a lot of stress on travellers as the entire itinerary needs to be re-scheduled. Don't need an agent who did not follow up as he promised.

I booked a flight for my Sister through Travelocity on Delta. I used my flight credit ($498.60) When I confirmed the flight, it showed a $0.00 balance for the ticket which was $389.00. When I clicked to checkout, their system asked for a credit card without any explanation. I thought it had to do with confirmation or something. Instead their system REMOVED the credit and charged my card fore a non-refundable flight which was clearly marked "Credit Eligible." Now I'm out $388.90 for the flight and will lose the $498.60 credit because I no longer have a need for it. At NO time did Travelocity indicate my credit had been removed. This is a deceptive business practice.

I booked the Howard Johnsons hotel for last weekend but was not happy with the conditions. This hotel should not be on anyones website & travelocity should cancel this as an option for any traveler. I have never seen such conditions. When we first walked in it was nothing like what your company put on the website. When we entered the hotel it reeked of dirty,smokey smells. When we went to look at the room it was stinky (beyond trying to breath). The refrigerator probably hasn't been cleansed sense they built the hotel. The elevator was stinky and dusty inside and out. Carpets dirty. I have NEVER been met with such conditions in my entire life. I demanded a full refund, but was charged $95. Thats a joke. I will tell anyone that will listen. I have multiple health problems (breathing) for one. I have 3 inhalers and a breathing machine etc. Perhaps, Travelocity don't care about there patrons. This was a dirty deal. The girl at the front desk picked here nose in front of us (Yuck!) I want the rest of my money back! My suggestions is the board of health should see this place for themselves. The little kids may me cry. I know anyone that spends a night in this hotel will get ill!

I reached out to Travelocity on 8.13.23 around 3pm to change my flight as I had a travel credit. First I called the number listed [protected] but no agents were available. The voice recording recommended to use the chat. So I did. At first it was a virtual agent 3:10pm. Then I was connected with an agent 3:24pm. From the beginning, the agent was phoning it in. While the agent said they wanted to help, in the end it was a run-a-round I got. No resolution, they pushed me to resolve the airline credit with the airline even though Travelocity is the point of sale. In the end I had to pay an extra $50 for doing so because the Travelocity agent said that my booking is a "secured PNR." I asked for clarity and none was given.

Furthermore, the travel agent asked me to wait until 8.22.23 and call back since they will be having a sale that day. I did not trust this agent.

The airline booking agent clarified that PNR means traveler/passenger.

I am attaching the whole transcript below as PDF as the video screen shot is about 10MG.

I find it hard to believe that the travel agents behavior would be company policy. If so, Travelocity has lost my business.

On 8/15/23 I used Travelocity to book 2 roundtrip flights from Orlando to Cleveland.

Travelocity offered a flight from MCO w/Frontier and return CLE w/ Spirit. When I clicked "Book flight" a message appeared that "seats are no longer available @ $367, the next best price for this route is $919." I had no idea the booking for the Spirit flight went through and I was charged $269.78 on my Amex by Spirit until I saw an email & had already booked another roundtrip flight going through Frontier directly.

Travelocity shouldn't offer a flight and then when you hit BOOK does not book one flight but charges you for the other! I'm requesting a refund. Conf Spirit GW9JXH email: [protected]@yahoo.com. Name: Kimberly Bohlman

American Express

AMOUNT

Aug 15

Pending

EXPEDIA

-$1.45

Aug 15

Pending

EXPEDIA

-$1.45

Aug 15

Pending

EXPEDIA

$1.45

Aug 15

Pending

EXPEDIA

$1.45

Aug 15

Pending

FRONTIER AIRLINES

$779.92

Aug 15

Pending

SPIRIT AIRLINES DIRECT SALES

$269.78

I booked a flight with United Airlines through Travelocity. I paid about $100 extra for my ticket for it to be fully refundable if I needed to cancel the flight. Well, a few weeks after I booked the flight, I indeed needed to cancel it. On the confirmation email sent from Travelocity for the flight, there is a link to cancel or change the flight if need be. I clicked on the link and it sent me to a virtual agent that could help me. After choosing the flight to cancel, the virtual agent said it would try to see what it could do. The three little dots indicating that it was sending a message was up for hours after that. I finally asked it to contact an agent. I was in contact with someone named Jenny (though Jenny still messaged like a bot, so I’m not sure if it was a real person). After the (probably automated) message of Jenny saying she would read through my messages with the virtual agent to get caught up on the situation, she just said “Hi.” Not, “Hi, how may I help you,” but “Hi.” I then proceeded to say I wanted to cancel my flight and provided all the necessary information for Jenny to look up my flight and how to cancel it. Jenny then proceeded to tell me that I could not cancel my ticket and it was nonrefundable. I then provided text straight from the confirmation email where it said that my ticket included cancellation. After rechecking, Jenny still insisted that I could not cancel and could not get my money back. She offered me airline credit that is good for 12 months but could not see that I could cancel my ticket and it was in fact fully refundable. I went to the United Airlines website and was able to cancel my flight in a few short minutes and got all of my money back within 3 days. So, to offer some advice, DO NOT book with Travelocity. If you have booked with Travelocity and need to cancel or change your flight, do so on the airline website, not through Travelocity.

p.s. I have the confirmation email from Travelocity and screenshots of the conversation with Jenny for evidence.

I stayed at Ocean Dune Hotel from June 30 2023 to July 7 2023 in Eastham Cape Cod. The problems:

1. Cockroaches, silverfish, ants

2. Black mold on the walls of the bathroom, in the A/C filter, curtains and tub

3. Bowed, warped and deformed ceiling panels where the bugs dropped from

4. When asked for our room to have the bedding changed, I told staff and it was never done on two occasions.

I don't expect to have to buy bleach, brushes, fabric cleaner and insecticide when I go on vacation. I cleaned the tub myself. You know, the brownish color came off and it's almost white!

Hi Travelocity!

You have overcharged me for an overnight night stay at a guest house. The booking price with taxes etc is $119.39 and you’ve taken $180. 47 from my card, not ok!’

Here are the details for your cross reference and send me the confirmation of my refund. If I don’t hear back ? I will report the scam to my Bank and lodge a complaint. I see by your Google Reviews, you do this a lot!

Itinerary #

[protected]

Reservation dates

Jul 8, 2023 to Jul 9, 2023

I Night

Anchorage Guest House

Price summary

Price breakdown

Room price: $119.39

1 night: $108.54

Taxes: $10.85

Total: $119.39

Collected by Travelocity

Taken from my Westpac account

$180.47

I recently booked a round trip from Pellston, Michigan to Miami with Travelocity, including a car and hotel in Islamorada. Unfortunately, my experience with Travelocity was not a positive one.

On January 9th, my flight from Pellston to DTW was cancelled, which resulted in three long phone calls to an offshore location to get rebooked for the following day. I was only able to get my flight rebooked and had to make a fourth call to deal with the car rental and hotel. It was a struggle to get a stateside agent to help me with this. Eventually, I was able to achieve an 11:40 arrival schedule for MIA and then 1/11 at 2:00 AM for Islamorada.

On January 10th, my PLN to DTW flight was cancelled again at noon. I was rebooked on a flight out of MSB, which was a 3.5 hour drive south at 4:00 PM. I barely made it and was able to make my DTW to ATL and ATL to MIA flights. When I arrived, the car rental and hotel were informed of my one-day late arrival.

On January 19th, I departed from MIA and arrived in ATL. However, my ATL to DTW flight was returned to the gate for mechanical problems and we were deplaned. I had to wait two hours for another plane and missed my connection from DTW to MSB. I had to stay overnight with a meal near DTW and arrived in MSB on January 20th at noon, barely making my appointments.

Throughout this entire ordeal, I received absolutely no help or comment from Travelocity except for the rescheduling on January 9th that took hours and five phone calls to achieve. Delta was also not helpful or courteous.

Although the trip was insured, the entire burden of proof and the burden of a six-page claim form are on me, resulting in several more hours of wasted time. I will never use Travelocity again for the above reasons. Additionally, without a breakdown of the cost of flights, car, and hotel, it is virtually impossible to come away with an informed opinion about the value of the service and package. I have taken month-long trips to Europe and Morocco with self-booked flights, cars, and hotels with less aggravation and quite comfortable with the costs, which were all individually known.

I recently used Travelocity to book a condo on the beach in PCB, FL. However, the night before my vacation was set to begin, I received a notification that my reservations had been canceled! It was almost midnight, but I immediately called the number provided to deal with the situation. The woman on the phone asked me what I was looking for and why I had booked the prior room. I explained that I wanted a beachfront room that could accommodate four people. She then asked me to hold while she called around. After a few minutes, she came back on the line and asked me if it was okay to not be beachfront. I was shocked and said, "No way! My vacation starts tomorrow and I already paid for a beachfront condo!" She put me on hold again and returned a few minutes later, saying that she had found a one-bedroom suite with a fold-out couch and a full view of the beach on Beachfront Rd. I reluctantly agreed.

When I arrived at the hotel, which was three miles from the beach, I realized that it was nothing like what I had agreed to. I called and spoke with about six representatives who all told me that it was my fault because I had agreed to the room. However, I had agreed under false pretenses! The woman on the phone had told me what I wanted to hear just to get me off the phone. The hotel I got stuck at was nowhere within walking distance of the beach.

When I checked out of the hotel, I was printed out a receipt stating that I owed $0.00. However, a few hours later, I was charged $170.00. I called and disputed the charge, but they said they found a cigarette butt stuffed in a shower drain. I explained that there were no vents and no balcony, and that I had children in the room and nobody was smoking in there. The manager, Scott, said he would call me back after looking into it, but I never received a call back. Instead, I received a notification that another $250.00 had been deducted from my account! This caused my account to bounce, and the whole situation has caused my anxiety and stress levels to be so high that it literally ruined my whole vacation!

Overall, my experience with Travelocity was terrible. The customer service was unhelpful, and the hotel I was stuck at was nowhere near what I had agreed to. I would not recommend using Travelocity for your travel needs.