Travelocity
Reviews and Complaints

Me and my family, we decided to book a two-night stay in NJ through Travelocity. We were excited to have a good time and relax. However, things didn't go as planned. When we arrived at the hotel, we were told that there were no vacancies for the next night. We were tired and didn't want to look for another hotel, so we stayed there for the night. The next day, we were promised that another hotel would accommodate us. We had three rooms reserved, and we asked for a hotel of the same caliber or better. Unfortunately, the second hotel was a complete disaster. There were questionable characters standing outside the hotel room doors, and a woman was lying in bed with the door open. The hotel was run down, and the curtains were falling from the windows. The lobby looked like it belonged on skid row. To make matters worse, we were across the street from a runway. We immediately called Travelocity to request another hotel, but we were told that the closest hotel was 40 miles away because of an event. We had already paid for the rooms, and we requested a refund as the website states. However, we were told to ask at the front desk about the refund. When we spoke with the hotel, they told us that there were no refunds because of the timing of the cancellation. We called Travelocity again, and they told us that it was up to the hotel to return the money or not. We explained that it was their fault for the reservation that was mistakenly made, and they forgot to forward the paperwork to the first hotel, leaving us blindsided about the second night stay. We spoke with the hotel clerk, who told us not to use Travelocity because they lie to people all the time, and it's best to contact the hotel directly. We were able to retrieve payment for two of the rooms, but we were extremely disappointed with the service we received from Travelocity. We love traveling as a family, but we will never, ever use Travelocity again.

Travelocity is not the best option for booking your travel plans. My mother had a terrible experience with them when she booked a round trip flight and had an unexpected death in the family. She needed to move her return flight, but it took more than 6 HOURS to finally speak to someone. We were continually hung up on, redirected, etc. The agent I finally connected with ensured me that he would rebook her flight and charge the difference of the new flight to her card ($275). She agreed and he then said the system was down so she would have to contact the airline directly to change it. She called the airline and they were going to charge an insane fee for not going through Travelocity to change the flight. Upon hearing this, I started a new marathon of trying to get back in contact with an agent at Travelocity. The new agent said the new flight would now cost almost $400 (the same one that was $275 initially). He said the prices fluctuate and we should have booked it when it was $275 despite explaining that the system was down. We then learned that the initial agent CANCELLED HER FLIGHT WITHOUT HER PERMISSION. Knowing the system was down, he still decided to cancel her flight without informing her. After several more hours on the phone, the airline informed me that her flight was cancelled by Travelocity. Travelocity is now requiring a death certificate to get a refund for the flight that THEY CANCELLED WITHOUT PERMISSION. This is unacceptable.

I strongly advise you to book through the airline directly or any other travel site. Travelocity is a JOKE. Her sister passed and now she's out almost $800 due to their errors. The worst customer service I have ever dealt with. If you have any issues, you will continually be hung up on, redirected, or disconnected. DO NOT USE TRAVELOCITY. They are not reliable and will only cause you stress and frustration.

I recently booked a trip with Travelocity for myself and five others to travel from New York JFK to Barcelona Airport with Iberia. Unfortunately, our experience was less than satisfactory. The airplane was delayed by an hour and a half without any prior notice, and when we finally boarded, we were surprised to find that we were flying with LEVEL instead of Iberia. I was concerned about the cleanliness of the plane, especially during the COVID-19 pandemic, as Jet Blue always sanitizes their planes before each flight.

To my dismay, the plane was cramped and uncomfortable. The seats were so close together that I barely had any legroom, and the air conditioning was set to a frigid 30 degrees. I had to wear a thick winter sweater and a scarf just to stay warm. To make matters worse, the flight attendants were unhelpful and rude. When I asked for milk with my coffee, I was told that they don't serve milk on this flight. I couldn't believe that even though we paid for our tickets, we weren't entitled to basic amenities.

The worst part of the flight was the lack of food and drinks. We traveled for eight hours without any food or drinks, and when we finally purchased some, we were given half a cup of coffee and a rude attitude from the flight attendant. To add insult to injury, the seats were so close together that I accidentally spilled coffee on the person behind me.

When we finally arrived in Barcelona, our feet were swollen from the lack of legroom, and it took days for them to return to normal. Overall, I was extremely disappointed with my experience with Travelocity and LEVEL. I demand a full refund for my ticket and would not recommend this airline to anyone.

I recently booked my first flight online through Travelocity at the beginning of January. I was excited to find a roundtrip ticket for $727.00 to my destination. After booking it online and receiving a confirmation email, I thought everything was set and ready to go. However, my excitement quickly turned to frustration when I received a call from a Travelocity agent half an hour later, informing me that the price of my ticket had gone up to $780.00. I argued with the agent on the phone for 15 minutes, insisting that Travelocity should honor the price I had originally purchased online. Unfortunately, I ended up having to pay the higher price for my trip.

To make matters worse, I received another email confirmation and noticed that one letter in my name was spelled incorrectly. I called Travelocity back to have it corrected, but my troubles were far from over. When I checked my credit card statement, I noticed two charges on there from two different days - one for $780.00 and another for $801.00. I called Travelocity back and spoke to three different agents who could not find a record of me in their system or my trip. It wasn't until my fourth call that I spoke to a lady who was able to find me right away. She informed me that because I had changed a letter in my name, the previous agent had booked me another flight at a more expensive price and did not cancel the original trip or refund my credit card.

Despite my frustration, I remained patient and called back on Monday at 7:45am. However, after talking to three different agents and being on hold for over an hour and a half, I was told that they could cancel my trip but not refund me. I hung up feeling incredibly frustrated. Later that day, I called back after work and spoke to four more agents who were unable to find me in their system and kept transferring me around. I finally had enough and told them that this was their mistake and that they needed to deal with it right away and refund me.

In the end, Travelocity canceled one of my flights and told me that I would receive a refund in 7-10 days. However, I was still charged an extra $74.00 in the end. Needless to say, I will NEVER book with Travelocity EVER again. Their customer service is the worst I have ever experienced and their prices are a complete scam.

Travelocity is a company that I would not recommend to anyone. I had a terrible experience with them last year when I needed to change a flight. They were happy to help me and even gave me a $200 credit for a future flight within a year. However, when I tried to use the credit this year, I found out that I needed to speak with a customer service representative to use it. I couldn't do it online. When I called, I was transferred to different areas, and none of them could find my flight even though I had all the correct information. They transferred me incorrectly four times and disconnected me three times, once after being on hold for over an hour. On one call, I was on hold for over five hours!

The next day, I tried again and called the number for people who are out of the country. I got through much faster and was immediately sent to a supervisor. However, the service was still unacceptably slow, and I had to wait for an hour. The supervisor was able to find my flight and credit, but told me that I would have to pay a $200-$300 re-booking fee to use it. This canceled out the credit or would have cost me more! I asked why this was not disclosed when I changed the flight, and he apologized but offered no help.

The customer service reps are outsourced from overseas, and though polite, they are very difficult to understand. They also do not give you all the information you need. I believe that the transfer number is a dumping number that is intentionally not answered. The five-hour hold time is proof enough for me!

I will never book a flight with this company again, and I will never recommend them to anyone. To help people avoid a similar nightmare experience, I will let people know what happened to me so they can make an informed decision. Don't waste your money! Book directly with the airline yourself. Same prices and way better service.

Travelocity, let me tell you, they really messed up our trip. We booked flights from Miami to Peru and back in August for our November trip. But when we got to the airport to come back to the US, we were told that our flight had been changed from 9am to 7am and we had missed it. Can you believe it? We were never notified of this change and ended up stranded in another country. And to make matters worse, when we called Travelocity for help, their customer service was terrible. They were unwilling to help us resolve this mess and we had to wait 15 hours in the airport in a foreign country.

But that's not even the worst part. Travelocity informed us that we could purchase another flight and receive our money back later once we explained the situation. But guess what? They lied to us. They are now claiming that they sent an email in August notifying us of the flight change. But we know that's not true because we searched our entire email account, including spam and trash, and we couldn't find it. And when we logged into our Travelocity account at the airport, it still had the original flight information of 9am on the itinerary. When we called a different customer service rep, they told us they didn't have our email in the system to send the emails. And when we called again, we were told that Travelocity doesn't send these emails, that it would come from American Airlines. What a mess!

We are not the only ones who have had problems with Travelocity. We have seen other complaints about their shady practices. It's safe to say that we will never use Travelocity again and we will make sure to tell everyone we know about their poor business practices. All we want is for them to clean up their mistake by giving us our money back. They have ruined a once-in-a-lifetime vacation for us and wasted a huge portion of our time. The least they can do is give us our money back.

If only Travelocity had been honest with us and told us the truth from the beginning, we might be in a very different situation. But instead, they lied to us and gave us the runaround. We hope that they will learn from this experience and treat their customers better in the future.

Travelocity arranged a rental car deal for me, but unfortunately, they didn't inform me that I needed to take a $35 taxi ride to an offsite location to get my car. I was under the impression that I could just get off the plane, pick up my car, and start my vacation. However, that was not the case.

When I arrived at the airport rental counter for Dollar Rental, they informed me that they couldn't rent me a car at the price I was quoted. They told me that if I used a third-party, my rental would be at a different Dollar site. I was frustrated and confused, and to make matters worse, I had to take a taxi for $35 to Treasure Island where the rental counter was located.

The taxi driver was also confused and had never heard of this before. When I arrived at the rental counter, I had to drag my luggage through the casino to the second floor. The soft rug of the casino floor was not friendly for dragging heavy objects, and I had to balance my two heavy bags, laptop, and camera on the tiny escalator step.

I finally found a desk in the hallway on the second floor, where the agent was sympathetic and took care of my reservation. However, the cars were located on the fifth floor, and there was no sign indicating where Dollar Rental was located. I had to search the parking structure, dragging my luggage around until I finally found the cars.

Nowhere on the Travelocity website did it mention that a taxi was required to reach the rental office, and there was no shuttle available like with most rentals if they're not on-site. I was frustrated and stressed out, and to make matters worse, when I called Travelocity to see if they could reimburse me for the taxi ride, I was put on hold for 25 minutes.

After an hour of back and forth, I was finally told that a supervisor would call me back. However, I was put on hold for another 25 minutes and eventually hung up. Overall, my experience with Travelocity was a hassle, and I would not recommend them to anyone.

I gotta tell you, I had a real doozy of an experience with travelocity.com. I was looking to book a motel room and found what seemed like a great deal on their site. The price listed included all taxes and fees, so I thought I was good to go. But when I hit the submit button, my credit card was charged a much higher rate than what I had agreed to. I was not happy, to say the least.

So, I called up their customer service department and was put on hold for what felt like an eternity. When I finally got through to a sales associate, they basically told me tough luck. They said that sometimes the price you see on the site isn't the price you'll actually get charged, due to some kind of glitch in their system. I was floored. That's false advertising, plain and simple.

The sales associate offered me a $50 voucher for future purchases, but I wasn't interested. I just wanted my money back. They said they'd look into it and get back to me.

Days went by and I heard nothing. So, I called back and spoke to another customer service rep. I went through the whole story again, but got nowhere. I asked to speak to a supervisor and was transferred to a corporate associate. They said they'd review the details of my transaction and get back to me.

When they did, they told me that I had confirmed the higher rate. But I knew that wasn't true. They kept insisting that I had, but I refused to back down. After wasting hours of my time, I finally gave up and decided to take it up with my bank.

Here's my advice to anyone using travelocity.com: take a screenshot of the final transaction page, including all the details about the price you're agreeing to. That way, if you get charged a higher rate, you'll have proof of what you actually agreed to. As for me, I'll never use travelocity.com again.

I made a reservation on June 2, 2023. I called and cancelled within about an hour. I also purchased the travel insurance,

Apparently, the Travelocity agent called the property, but did not cancel the reservation. The hotel marked me as a no show.

I called Travelocity on the 5th to find out the status of my refund. I was told I was not receiving it because it had not been cancelled. It was admitted that Travelocity made the mistake.

I called again on the 8th, same result.

When I called on the 9th, I was told I should at least receive a refund for the second night.

Again, I called on the 9th. The "manager" said she had the final say and there was no record of cancellation request. I nothing further could be done.

I am very disappointed and frustrated! Travelocity made the mistake and I as a consumer am paying for it. This is WRONG!

I showed up at 4pm to get into my room and nobody was there to sign my wife and myself in. After about 15 min a person showed up and gave us a key to room 8. When we entered the room the sink had a faucet that was leaking continually and there were remnants of a bowel movement in the toilet. My wife went back to the office to ask for a different room and she was told that he would get back to her. After a half hour we went to the office it was locked and nobody could tell us where he went. We decided at that point that we would look around for another room and got one at the Hampton Inn. I sent an email to Forge Accommodations to let them know what we had done and asked for a refund. That was May 31 and now June 2 and they haven't responded

Travelocity is NOT returning my deposit for reservation on April 6 2023

Had to do with none sufficient insurance, SO I had no options but to cancel the reservation. I have called Travelocity and processed the cancellation got the confirmation number and now Travelocity is not returning my credit !

Very poor customer service and somebody is laying to the customer.

When I called and requested to cancel I have been told credit will be restored and she will call me back, well nothing happened NO call back NO credit back.

Stay away from TRAVELOCITY ❗️

Ignorant layer personal, cheating on their customers. Never trust TRAVELOCITY

OTHER PEOPLE CANCELLED BEFORE MY TURN AND AFTER ❗️

Travelocity is RETAINING MONEY Not ENTITLED TO IT

TOTAL RIPPING PEOPLE OF ‼️

Our trip to Punta Cana Bahia Principe Grand Turquesa was 4/18/23 - 4/23/23. We booked our ride to and from the airport through your website with our package. It was with Destination Services-TUI was our company. No problem getting picked up from the airport to the hotel. We were instructed to meet with the TUI rep the next morning in the Bahia Principe Punta Cana hotel theatre. We had to take a shuttle to meet him. He instructed us to come back on Saturday to confirm time for pickup. A wasted trip. Came back on Saturday-his computer was down-come back later. Another wasted trip. Met him later-he gave us our pickup time for 10:45am at the Punta Cana hotel. We asked him if any way we could be picked up at the Turquesa instead. My mother who was with us is 85 years old and there were 6 of us in our party. He said no problem-he would arrange that. We were there waiting at the Turquesa at 10:30. No ride ever came. Turquesa called Punta Cana to see if they went there instead. We were told no. We waited until 12:00pm. We ended up having to take a cab to the airport and had to pay $60.00. I called Travelocity from home and was told you would email the company asking for a partial refund plus the cab fare. I was told they had 72 hours to respond. Never heard from anyone so I called Travelocity yesterday to see the status. This terrible representative of yours put me on hold to check. Comes back to the line and says I'm sorry but the shuttle company said you were a no show. Seriously? Does that make any sense? How else would we get home? We were waiting at the Turquesa as instructed. TUI said they were at Punta Cana hotel which is a lie because our Turquesa man called there and asked. He was told they were not there. Your representative kept saying sorry-no reimbursement-the only thing I can do for you is give you a $50.00 voucher for your next trip. I have booked 14 trips with you. This is unacceptable. She said she would send it by email which still has not come. We paid for a service that we did not receive and I want this looked into. I wish Travelocity was more careful in their choosing of these shuttle companies. Last year our resort was 1 hour away from the airport and that shuttle company brought us to the wrong resort which was 1 hour away in the opposite direction. So there was 2 hours of driving. Unacceptable. Please review this and respond. Thank you.

Travelocity accepted payment for my and my friend's motel stay on October 31, 2022. This was for the Comfort Inn in Puerto Vallarta on January 28, 2023 through February 19, 2023. My friend, Kathy Jacobson was not able to go on this trip because her husband became very ill. We paid for insurance for this trip. We filed a claim in March. Medical and all needed information was provided to verify we qualified for reimbursement. When I contact Travelocity or their insurance I am sent in circles. This has never been paid.

I’m very frustrated and disappointed at the experience I’ve had with your staff over the phone.

I called to see if I could change a return flight from Rome on my Itinerary [protected] trip from Tucson to Rome. After several attempts I realized that I wouldn’t be possible, I asked what the penalty or cost would be to cancel the trip all together and try to reschedule another one.

Fist call – 3/26/2023 at 6:51pm (Arizona time) the call lasted 1m hour and 12 minutes. On this call the representative confirmed I could cancel the trip, get the credits and use them. The only conditions he confirmed were that I needed to used them within a year and to travel internationally from the United States. I asked several times, do I need to call the number or schedule directly online, do I have any other conditions to use the credits, he re-assured me that I did not have any other conditions and he never NEVER stated that I needed to use the same airline previously scheduled with. We hung up and I searched for another option.

After finding a round trip flight that would accommodate my travel needs I called back (second call 3/26/2023 at 8:38pm Arizona Time lasted 59 minutes). This representative told me that I couldn’t use the credit in other than ITA airlines. First time I heard those details.

If I would have been told that the credits were tied to only one airline I would have never canceled my trip.

I asked to please reinstate my tickets since I was told lies about it, unfortunately no one was able to help me. I had 2 more calls and I gave up.

I bought another round trip Itinerary [protected], and 3 more for my family Itinerary [protected]. I still have a $1,617.25 credit which I think is very unfortunate.

Karla Escamilla

[protected]@hotmail.com

[protected]

Booked a flight to Lisbon just before COVID hit through Travelocity. 9/19 for flight in April 2020. Air France stopped flying to Lisbon April 2020. I requested an extension of the credit. Travelocity responded they were only dealing with immediate issues, that call volume. March 28, 2020, I sent multiple letters, called and notified them my credit was about to expire and need immediate attention. The reponed in April 14, 2020 and told me to contact Air France because only the airline could issue a credit. April 18 2020 the ticket was set to expire in one week, I request a credit again and was told by Travelocity they couldn't again and to contact Air France. By the time Air France responded May 12, 2020 they told me the ticket expired and they would not issue a credit. The tickets expired while waiting for a month for their response. I contacted the BB May 2020. they responded immediately, and filed a complaint to Travelocity, they responded in June 2020, they would look into the matter and it they considered it resolved, but Travelocity did not resolve or refund. I contacted the FAA August 29, 2020, they confirmed the request to Air France and they had 30 days to respond and explained my complained would be included with the others for the Airline. Air France responded September 1, 2020 to explained that "due to the large number of requests related to the current health situation, our processing time are longer than expected". I have never hear from them. I have continued to contact Air France for the past two year every three month, referring to the case FAA case number and have never received a response.

we booked a hotel in Ormond beach Florida and when we got to the hotel we were rudely turned away saying the were double booked. And because Travelocity can't pick up a phone and call the hotel we can't get a refund

Terrible customer service. we will be cancelling the charges and will speak out on social media of your crappy service.

reservation [protected]

Feb 2020 we booked our flights with Travelocity from Jacksonville, Fl to Vancouver BC for our 50th anniversary trip. The airline chosen was American Airlines Our itinerary # was [protected]. Covid cancelled this trip and we want to rebook now that Canada has reopened. I was told by Travelocity that the credit was no longer available. AA told us we had until 12/31/23 to rebook but had to go through Travelocity. It took some time until I was able to reach Kari M at Expedia Travel Solutions. She emailed me to get additional information on 3/1

Since we need to reschedule our flights, I emailed right away and sent another email to be sure she received the first one. No response

Hello, last year my husband and I got COVID, we were pretty sick and we needed to cancel our flights from BWI to Jacksonville (Last June 2022); upon cancelling nobody requested to send our Test or anything; they said that they will give us credits to use with American Airlines and Delta for our Itinerary number [protected]; I have called numerous of times, and every single customer service agent has hung up on me and said to me to "Hold on" while they are looking for flights, I have spent hours holding to realize the agent has hung up on me...Every time that I tried to use Delta credits it prompted me to American Airlines Credits; I have tried to look for one way in order to do separate booking and use both credits and it has been impossible. This is unacceptable. I have always use Travelocity as you can see in my history and this is the 1st time that I deal with this. My email is paula.[protected]@hotmail.com

I would imagine that airlines and online travel agencies are flexible during the Pandemic and especially if we were tested positive for COVID; but it is the opposite; in order to use my Credits my Money I need to pay outrage amount because nothing seems to fit my options. UNREAL!

I booked a flight with a return leg from Cork Ireland to Atlanta, with connection in Paris, in January 2023 for April 2023. Two passengers. On 2/17/23, Travelocity notified us that the Cork to Paris slight was delayed so that we would miss our connection.

I have contacted Travelocity no less than 10 times, each call lasting a few hours, to try to rebook this leg. They absolutely refuse to rebook one passenger and for the second passenger, have emailed an alternate leaving from Dublin in a different day.

I do not know what to do and am so stressed out by the indifference and incompetence by their customer service that it’s ruining the trip.

We booked 4 flights from Tampa to Budapest. Two weeks later they said the first flight was cancelled.

We found other options, but they had to email the airline (wait 4 days for them to respond). They gave other options. We

immediately called, but they were no longer available. This has now happened 3 times.

Over 4 hours total on phone. They even wanted us to change the date! Disgusted. We even offered to pay more.

Unfortunately the customer service representatives are foreign and very difficult to understand. DONE WITH TRAVELOCITY