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Today, Friday 9/20, I called out of work for Saturday am. I had been trying for a week and a half to find another employee to cover my shift or swap with their shift. No one I asked could help. I then ask HR to help me with the shift change, they told me I had to speak with my Supervisor Ashley Adams. I texted my supervisor since she was working in another store all week. She told me to make sure I called the store to call out.
When I called out, the store manager Ashley Merritt picked up the phone and I told her what was going on. She then told me "why should I put you on the schedule at all since you call out or try to change shifts once a month very 2 months". I was appalled! I've been with the club for 2 years since it opened and to be treated with disrespect and no regard for peoples' life changes, is discourteous.
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File a formal complaint with BJ's HR department, documenting your communication attempts and the disrespectful comment from Ashley Merritt. Clearly state that you've followed the proper procedures for calling out and that such a dismissive response after two years of service is unacceptable. Ask for clarification on company policy regarding shift changes and calling out, and request a discussion with upper management to resolve the issue. Stay firm but professional in your tone to encourage a constructive response.