BJ's Wholesale Club
Reviews and Complaints

I paid my all items over than $169.27, I putted bills over $157, and putted a lot coins, and coins go thought but not show on screen I called one customer service, she doesn't know how to do it, and she called another customer service came here, and she canceled my payment. The screen show I paid nothing. Then she called her manager or boss, her manager or her boss taught her control merchine and showed I only paid $2. I asked her pull out camera, they don't want. They try to cheat my money.

8/7/2021 - first time using cashier-less checkout. Was not aware that you are automatically charged a renewal in fine print with font colors of grey on black making it very hard to see. Cashier-less kiosks is a very busy/stressful option to make purchases and since there is only 1 real person register that is always busy, the customer has to do EVERYTHING. Looking for fine print is not an option that a customer has time for. This practice is very devious.

Would like the deceptive practice of Easy Renewal removed from the cashier-less kiosks or display a large sign in this area warning of this practice. Customer must be informed before being charged without their knowledge.

Also, was charged 2 taxes on a rotisserie chicken. I was not taxed on a previous rotisserie chicken purchase. Other stores who offer rotisserie chicken in the State of CT do not charge tax of any kind.

Please stop taxing food and follow the State of CT guidelines that only tax food eaten on the premises.

I bought the natural 2 pack of sliced cheese. The sell by date and expiration ate is September 1, 2021. But by august 5 there was mold and the cheese had gone bAd.

On 01/03/21, I was told by an ATT rep in the BJ's club in Fredericksburg, VA that I could get 4 free iPhone 12's for $173 a month if I switched my cell service to ATT. I have been paying $277 monthly for the past 8 months when I was told it would only take 3-4 billing cycles for my quoted rate to be applied. I've complained to the store manager and AT&T and am still awaiting appropriate resolution. Again, it's been 8 months to date and this also happened to my friend who made the switch to AT&T after I told him of the great deal I was offered to switch to AT&T. He too has yet to receive his quoted rate. Very deceptive and dishonest!

My checking account was charged $58.85 for a renewal on Aug.2nd.
I do not have an account to renew! Please credit my account

Hello, I went today to the Brooklyn branch at gate way center. At customer service center a manager named Anita was extremely rude to me. I will no longer shop at BJs anymore. This person should not work with people. If you value your customers you will send her to better training for her attitude and customer interaction skills. I was in line and she screamed at me telling me to pay attention. I was patiently waiting after her and other employees were talking about hairstyles. I did not hear her call me. She had the nerve to tell me to listen up. Not a way to treat a loyal customer.

We have had these many times before and always enjoyed them. The last package we bought in the beginning of July were completely tasteless and we end up throwing them away. They were frozen when we bought them and were in our freezer for about two weeks before we warmed up a few for a snack.

Very disappointed and unless there is a corrective action I won't buy Wellsley products again.

I didn't sign up for BJ's membership but on my card statement it shows that BJ's membership was charged to my account on 6/1 for $59.40 I want refund I never had BJ's membership and I don't want it and I never asked for it
Please check your information and let me know what's going on my email is [protected]@yahoo.com

07/24/2021
I ordered a tv online and used BJs citizens pay to purchase it. I wanted to pick it up early because we we going somewhere. I called BJs to see if I could and a female service agent on the phone said this "Don't come pick the TV up early and then come back and get another one."
I pretty much took this as don't try to steal a TV I did not appreciate this.
So I decided to cancel and get a better TV elsewhere. The trip got cancelled so I did not purchase a TV that week. I cancelled online and called BJs they said it was cancelled I was charged me 289.99 from my 500.00 credit. I went back online today and went to purchase another TV. I discovered I am still being charged for the TV I returned which is not allowing me to purchase a different TV . My account has been frozen for no apparent reason other than Management's racial profiling .

Man did not want to pay Membership fee.

Waterford, CT employee added Non-Household Member to another customer's Inner Circle® account. By doing this, man avoided paying BJ's Membership fee. This violates terms of Membership.

Membership #[protected] should be cancelled. This person (A.M.) should be required to obtain their own membership for their household.

On today 7-26-21 at 4:40 pm. I arrived at the deli counter at 4:40 I was next to be served. The black guy was working on an order for a customer who was there when I arrived. Another employee washed his hands (white guy) and the black guy asked him to help him cut cheese while he (black guy) continued to cut meat. A another customer walked up and the white guy asked the customer what he needed and took his order. Never once did either employee acknowledge that I was standing there and next to be served. I walked away and went to customer service and asked to speak with a manager. The young lady at customer called for a manager twice and the manager never came. Once again I left and tried calling the store to speak with a manager and got no answer. Sorry I did not get any of the employees names

My wife and I were shopping I n BJ's on Route 1 in North Brunswick this morning July 26th at approximately 9:30 am. At the checkout we left the items in the cart as we always did before. This time your female worker told us we had to take the items out of the cart for her to scan. We told her we never had to do that before as we watched your male worker on the next checkout scanning the items in that customer's cart. Your female called your Line Ambassador who told us we had to remove the items from our cart as her ignored what we were saying. I then asked him why he wasn't wearing a mask and he said he didn't have to because he was vaccinated. I told him the sign in the store clearly says masks are required as does not give exception to being vaccinated. He responded that he doesn't have to and started to walk away. I told him I was going to file a complaint and he said whatever and walked away. There have been too many problems in this BJ's in the past and now. If you want people to be a member you need to get better Management and better employees who follow the rules.

Hello our family of 4 is pretty busy, I'm a night shift nurse and my wife is in the military. When I bought 2 full sets of BJ's tires for our main vehicles I assumed I would be able to walk in and drop off the vehicles at our convenience for tire rotations and balancing, shop, and leave. After calling my local Fayetteville club they told me I couldn't walk the cars in, but an appointment is needed and no appointments are available for 5 days. We both don't have the time to drive these cars in separately and arent off at the same time very often. I'm having buyers remorse and wished I would have bought the tires at Walmart where walk ins are welcome. I'm not sure how I can properly care for these tires unless I pay Walmart to deal with them. My membership is going to expire in August and I will likely not be renewing.

Regards,

Aaron Eichstedt