BJ's Wholesale Club

The man working at the bakery department on August 6 at 2 PM really sucks. His attitude is so bad that it is such a turn off to think that I actually pay for the membership to receive attitudes from miserable people. I asked a question and his response is exactly what the sign says. Then I said are there other colors available because my theme colors are blah blah blah his response was I understand that but I do not have those colors. I guess as a hostess it's not what he says, As much as it is how he says it with a very snotty and elevated tone. He's just always ugly when I go there and I really want to avoid going to their damn bakery department. I was curious so I was reading online about the bakery department and I see that that is the common thought - that the attitude there it's just miserable!

I wanted to report something that occurred while our staff was supply shopping for Middletown house this afternoon. Our manager went to BJs in Manchester (which he frequently goes) to purchase items for the house. He checked out, paid with the company credit card and was waiting in line to get "rechecked" at the exit door. The three people in front of him walked right through and their carts were not checked. When our manager was next in line, the BJ's attendant Ken, pointed to our manager and said for him to wait off to the side to have his cart checked. The three others behind our manager also walked right out without their carts being checked. Once the attendant searched through our managers cart, the attendant yelled at our manager saying that there were 14 items in his cart but he only paid for 13 of them - this was false. Our manager said numerous times that the hand soap had a "X 2" on the receipt indicating that he purchased two of them. He also reiterated that he was a group home manager and he paid for everything on his company card. Another BJs attendant came over to check the cart again and told Ken that he was in fact wrong. Ken still had our manager wait for his manager to come and "assess the situation". After waiting 20 minutes the manager Mike told Ken to let our manager leave as he had paid for everything and there was nothing outstanding. Ken went back to up our manager and said "You can go, sorry for the waste of time".

our manager is extremely upset about this, as he feels that Ken was discriminating against him. our manager also pointed out that the 6 customers that walked out without being checked, as well as Ken, were Caucasian and it was unfortunate to experience such racial discrimination.

I also spoke and talked to the BJs manager that evening who was involved in the incident. I have frequented this store and have NEVER been pulled out of line for a cart count. This was a racial targeted response, our manager feels as well as our agency completely unjust, disrespectful and appalling, and we are second guessing our membership as an agency.