BJ's Wholesale Club

My name is Brenda Potter. I ordered a mattress for my mom. It was not shipped, so I cancelled the order as she thought 15 inches was too tall. It was not shipped but they wanted to charge me $60 for delivery fee. They told me not to accept the mattress and just pay the $61. So I have set on the phone to nobody answering the phone. Big joke, I will not renew my membership. I shop at Bj's weekly. Not a good way to treat customers. They gave me the number of the trucking company that has not picked up. Very bad customer service Eric was. My number is [protected] . Thanks for nothing, 20 minutes and still holding

I had recently gone to Bjs located in Pasadena Md and I had asked a lady that was in the bakery if she could write a "Happy birthday with a name" on a cake, she had told me yes, she could do so right away. As I continued to shop around the store I came back to the bakery, and she had given me an attitude regarding the cake and said she didn't have time to do it and she didn't want to "pull out more icing from the fridge" and said she wasn't going to do it.

On 9-27-2019 I went to your store, once there I went to the customer service desk, where I and at least 6-8 other customers were waiting to be attended to. After standing in line for approx. 10 mins, I approached the counter and ask the employee working there, If I could get a Coupon Book, The employee at that time grabbed a handful of books and asked the customers in line who needed a book, several customers raised their hand and received a book, After all the other customers got their book the employee finally handed me one. My issued is why should customers have to wait in a long line just get a book, when all they have to do is place the books on the counter for customers to pick one up if needed. I feel like I upset the employee, by getting out of line and asking for a book. I shop at your store every two weeks and spend at least 400.00 to 500.00 dollars . This isn't the first time I have had a problem with the employees at the service desk.