W.B. Mason
Reviews and Complaints

I ordered two dozen moving boxes in December . After telling me they were backordered (where their web site did not indicate when I placed the order), the company then claimed weeks that they were delivered. After I told them I never received the delivery, I spoke with numerous customer reps who said they would process a refund. That never happened, so eventually I reported fraud to my credit card company and got my money back. I thought that was the end of it until I started receiving phone calls and invoices in late summer 2021 for an overdue amount. Despite numerous phone calls and a letter mailed by the post to explain the situation, I still continue to receive monthly invoices from WB Mason. I had hoped to file a complaint with ComplaintsBoard.com to help with a resolution, but I can't since the purchase was over 365 days ago. I cannot believe this nightmare has lasted this long. Now I'm going to have to get a lawyer (which will probably cost more than the amount owed - but it's the principle at this point).

I have never dealt with such a poorly managed, unorganized business that can't get a simple item delivered. Numerous issues and mistakes with our account over the last couple years that we have used them. Most recent mess up was over a $10 pack of dry erase markers. When our order was delivered the packing list said that our dry erase markers were in the delivery; they were not. I notified our sales rep and it took 2-3 days before I saw that the item was finally out for re-delivery. I received an email notification that said our order had been dropped off but nobody had been in the office. After contacting my sales rep AGAIN I was told they had to contact customer service and that they would have to look into what happened and where the item ended up. I also found out that the person that signed for the delivery was actually one of their own drivers! I love how they continuously mess up orders and deliveries and then tell US to wait until they find out where the item ended up. Why are we, the CUSTOMER, being penalized and going without what we ordered while they "investigate" what happened on their end! If I had been the sales rep I would have personally driven the item out to our customer. POOR, POOR, POOR excuse for an office supply company. Maybe their corporate office should actually look at this website and see how HORRIBLE their company is viewed as a whole. They should be ashamed of themselves, and I hope that they can get a handle on their incompetence, *** branch. They are so terrible - from their so called "branch manager" on down the line. I am washing my hands of this inept company once and for all.

Purchased a calendar well over a month ago. They charged my card and never shipped the item. I've reached out more than once and no one has responded. Really disappointed and unhappy with this poor response.

Ordered a name brand product. They had a good price on a high-quality webcam. Shipping was a lot but still it was a good price. Two weeks later a cheap no-name webcam arrived. Not a counterfeit - the cam was a totally different brand. They just shipped me a cheaper cam. That's one way to have great prices. Ha!

I LOVE THEM! W.B. Mason has been absolutely amazing. We had some issues, specifically with delivery, and she fixed it right away! Everyone at the office is so happy with how fast we receive our items. W.B. Mason is such a joy to work with. She's definitely the reason we stayed and will be staying with W.B. Mason.

Worst service EVER! I made an order on 5/26 and still have not received my item. Still listed on their website as available in 5-7 business days but am told it's back-ordered when I called. Showed delivered on 6/29 when nothing was delivered and they had to re-issue the order... two months later I'm still waiting. DO NOT ORDER FROM THEM IF YOU HAVE ANY OTHER OPTION!

they stink... we are a vendor, after 8 emails to a/p all we get are excuses. "the salesman did not sign off", we dont have the purchase order you refer to, the supervisor is not here" They have a 2,016.33 balance that goes back to OCTOBER And it is not APRIL . Terrible company to work with. Also, give quotes, salesman makes changes to more expensive items and denies the new quote. DONT WORK WITH THEM.

On 2/10, I contacted W.B. Mason over a billing issue. The customer service representative admitted to me they received a check written out to a major grocery store chain for over $300. Instead of forwarding it to that grocery store or returning it to us, they decided to fraudulently deposit the check for themselves and keep the money as if it were paid to them! If I could give W.B. Mason a 0 star review I would!

A family member of mine received an email with a code. They sent the email to me so that I could use the code to purchase an item as a birthday gift. I went online and ordered the gift and used the code on 3/2. I signed in to my acct this morning to check the status of my order to find out my order was cancelled. No email notification or explanation regarding the cancellation. I am very disappointed and will be taking my business somewhere else

The item I ordered was delivered to someplace else. I called customer service and was told they would resend the item to me. Then I received an email that said it is out of stock (which it wasn't) so I cancelled the order. I checked my credit card account for the refund which was not there. I called customer service again and was told I was given credit on my account but when I looked there was no credit there. I told her I wanted the money returned to my credit card so she said she would check on it and did not get back to me. Worst customer service! And of course they still owe me money so I will now try to reach the CEO's office. They should get NO STARS.

I placed an order on 10/29. Received an email on 10/30 that the items were on backorder. Received an email on 11/2 that the items where now in stock and would be delivered shortly. My account on the website doesnt show any tracking info. Called 11/5 to get tracking #, Rep stated that he had to contact the warehouse and email me the details. No follow up received. Called 11/6, Rep stated that my order should arrive by 11/9 or 11/10. Asked for tracking info, it was unavailable (but you can see when It'll be received?). Called 11/11, rep stated that he needed to contact the warehouse for tracking info and call or email me with details. No follow up received. As of 11/13, my order has not been received. I understand the shipping delays due to the pandemic. What I can't understand is not being able to track my order and the terrible customer service, especially throwing out expected delivery dates without any tracking info. available.

If I could give them a 0 star raiting I would. If I were to write out the absoultely terrile experience I had with them I would be writing a short novel, but I will say this...They showed up at my place of business several times being very pushy for our business. Claimed that their customer service and pricing would beat that of any competitior. After a while we decided to switch our office supply company. This turned out to be the worst customer service experience I have ever had. The first two times we ordered 1 or 2 things and we got them on time. After that it was all down hill. I would not recommend this company to anyone. It doesn't matter what you are trying to order, there is a significant wait time for any type of order to be placed. They don't get quotes or orders filled in the amount of time they indicate and they don't communicate with you about anything. Their reps have terrible customer service. They don't care if they lose clients. They do not try and make anything right when they make a mistake. They make numerous mistakes and don't care to fix them. When I expressed concern for what was going on the rep basically said there was nothing she could do and left it at that. Terrible, just terrible. I am so beyond disappointed I am at a loss for words. Good luck to anyone who attempts to use them.

This feedback is provided with regard to WB Mason's sales team in New York City, NY as well as their associated management. Specifically, John Smith with whom I had multiple calls and texts in January and his manager Jane Doe for whom I left two voicemails (March 8th and March 10th) for which there was NO return call. We were looking to engage with a local distributor for a host of needs for our food business including but not limited to Deli containers, bags, labels, etc. John committed wholeheartedly to getting samples to me and when I reached out to him to follow-up on where the samples were, he promised he would never again be remiss in getting back to me and that he'd have the samples to me within 1 - 2 days. I never ever heard back from him. I did let him know in our conversations that this is a great opportunity for WB Mason not just to get our business but also that I had a lot of other businesses I work with who are looking to stay local and perhaps switch over to WB Mason. What a deplorable example of 2 employees that, especially during COVID-19, had the opportunity to get new business but squandered that opportunity. Now I will be sure that everyone and anyone I know, and work with, to stay far away from WB Mason and that employees of your company are not communicative or responsive nor are they looking to gain new customers.

On 2/19 I placed order number *** to WB Mason online. The order was based on an offer of free shipping for all products ordered. A partial order was received 4 days later with no mention of the remaining order. The website indicated it was an open order for the 10 bags of 14cu ft loose fill. After not receiving my order in 10 days, I contacted customer service on 3/3. She looked into the order and told me due to the large size of my order it was going to be shipped to me via a large truck no later than 3/12. She confirmed the order was definitely going to be shipped. I waited until 3/12...NO ORDER. I contacted customer service who indicated he was familiar with the order, he would look into it and get back to me. Today, 3/15 they cancelled my order. One month after it was made! The company realized the offer for free shipping was a mistake for such a large order, refusing to ship it claiming supply issues. The product is still available for purchase on the website with immediate shipping if the buyer pays shipping costs. WB Mason falsely advertised free shipping, it was /is a deceptive business practice. They reneged on a committed order.

This company charged me almost $300 for a product they do not have and cannot deliver.

I ordered a branded W.B. Mason webcam. I was delivered an inferior knockoff Chinese branded W.B. Mason webcam. I did not give authorization for this substitution. I asked to return the item and got a run around.

I have been asking WB Mason to pick up their broken water cooler & bottles of water since Fen.2020 They keep charging me. I have called many times When someone does decide to answer they say they will call back with a day & time No one calls back

I continue to receive marketing and advertising e-mails from W.B. Mason, a company that sells office supplies and furniture. I have requested multiple times via e-mails that these e-mails stop and that I be unsubscribed. However, W.B. Mason disregards the e-mails and I continue to get unsolicited e-mails.

I want to cancel my order and get my money back completely. I have tried to call them numerous times without any luck. I have also emailed them with no response as of now. This order is also on backorder so there shouldn't really be an issue with canceling it since it's not getting delivered any time soon.

I placed an order for items listed in stock on April 12 and after 7 weeks I am still waiting with no response from customer service to 2 phone calls and 3 emails. My customer ID is [customer ID] and the order is [order number]. Only 1 item was delivered and no one will reply to my repeated emails and no information is being shared to me. All I want is the remaining items in my order to be cancelled and refunded but no one is willing to help.

placed an order on 04/02 (Order Number: ***) for gloves and hand sanitizer and never received the second half of the order. I saw the purchase come through my credit card and checked my WB Mason account and saw it saying it was delivered 7A last Thursday. I am still working and have been leaving around 9A to avoid any delivery delays and nothing was outside my door or the 1st floor door nor did they have it. I've tried calling and emailing with no response.

I placed an order on July 30 (order number [protected]) for office supplies totaling $144.81 to be delivered to the ABC Company and billed to my personal credit card. On the website when I checked the status of my order, it said it was delivered on July 31 around 4:24 p.m. I did not receive it. I have called several times and they claim it was not delivered and it is being shipped via UPS. As of today, I still have not received my merchandise and just want a credit for my purchases of $144.81.

I purchased an office chair from this company and it was put together by their exceptional sales rep. Mr. John Smith on 7/22. However, on 5/24, while my husband was sitting on the chair, the arm cracked. I immediately notified the W.B. Mason customer service representative, Jane Doe, and John Smith multiple times since 5/24 through numerous emails and phone calls to both parties. Finally, on 6/8, I was able to get in touch with John and explained the issue to him. However, since then, I have once again started calling and emailing both parties, but they have not been returning my calls or emails. John's phone is constantly full, so I have not been able to leave any more messages, but I continue to send emails to both parties.

On July 31, I ordered Personal Protective Equipment from W.B. Mason. We never received delivery. After multiple phone calls and emails, we received only part of our shipment. We ordered 2 Large Hand Sanitizers, 100 4 ounce hand sanitizers, N95 masks, and 1 box (8 count) of cleaning solution. Finally, the cleaning solution was delivered along with the 2 large hand sanitizers. After much debate with customer service representative at W.B. Mason, I received an email stating she would refund me $420.79. I was charged $420.79 on August 3, and again on August 25, and only received one credit on September 10, for $420.79. I have been fighting this battle for several weeks and would like for them to refund the appropriate amount. I recently received the masks for which I was charged another $211.79.

I ordered a $60 case of W.B. Mason hand sanitizer online on March 13. On March 26, when I'd received no word of an expected ship date, I emailed asking when I could expect to receive the order and that I wanted to cancel if it was going to take as long as a month or two. No response. The sanitizer arrived in August, five months later, and my bank account was charged $61.61. Instead of W.B. Mason, I received a different brand of hand sanitizer. I left a voicemail saying I wanted to return the sanitizer and why. I got no response. After that I emailed twice via the website form, and again got no response. I'm filing a complaint because the product I received was not what was ordered; it wasn't delivered within a reasonable period of time; there was no communication as to when I could expect delivery; there was no response to my email stating I wished to cancel the order; and there was no response to the three times I reached out to customer service.

On March 13th and 14th, I purchased three bottles of large hand sanitizer and two disinfectant wipes on WB Mason website. The site allowed me to purchase the items, which all amounted to almost $115 after taxes. It's been over a month since I place the orders and I still haven't received my products. I called WB Mason three weeks ago, and the customer service rep stated they were already out of stock when the order was placed. She stated the system was still allowing customers to order the products. The rep advised the shipment may come in April, but when I checked the site today, it's still showing the same status as "In Process." I believe WB Mason purposely allowed customers to purchase hand sanitizer and other high in demand products because they wanted to "cash in" because they knew most places didn't have disinfectant wipes, bleach, and hand sanitizer. They knew they also didn't have any product in stock but allowed people to still keep purchasing online. This is a horrible business practice. I am a cancer patient, and I was looking everywhere for hand sanitizer, so I can have it during my treatments. I was relieved when I thought WB Mason had what I needed. It's been very disappointing to know this company was willing to take advantage of people in their time of need just to make a quick buck.

I ordered a Logitech C920 HD Pro webcam from WB Mason on 8/31. The inventory status at that time on their website stated "low inventory". Then on 9/4, I checked the order status and it said "back ordered" and then later changed to "manufacturer out of stock". So I sent an email to "[protected]@wbmason.com" (the customer service contact email listed on their website) asking for my order to be cancelled unless they actually had the webcam in stock like their website stated when I had originally made my purchase. I got no reply to that email. I sent several emails but got no response. My bank account was showing strange activity as well. It first showed the cost of the webcam ($52.47) without the shipping cost and then changed to the full amount ($62.42). When I re-checked the status of my order on their website, it showed that the item was finally being shipped via "third party shipping". I thought, "Great, soon this will be over and done with." But then I received the package. I was shipped an AUSDOM 1080P HD webcam. That is not what I ordered, I was not contacted about a substitution and the AUSDOM is a cheaper webcam but there was no cost adjustment from the higher quality webcam. So I sent more emails but having no response to them, I called the company. I have now spoken to their customer service four times, being told that they will refund me the shipping and the item cost but never having anyone processing the order to return the webcam. Finally, they scheduled a pick up from UPS on 10/17 and the item was delivered back to them on 10/22. Their website showed a return being processed but only for the cost of the item ($48.98 + $3.49 tax) but nothing about the shipping cost ($9.95). On 10/28, I called them back to get the shipping cost refunded as I was told that they would. The representative told me that she would immediately process the shipping refund. It was put back into my bank account the next day. But I am still waiting on the rest of the refund for the webcam ($52.47). Their website shows my refund as an "open order" and laughably states that the reason for return was that "I no longer need the item" not anything about being sent something that I never ordered. It has now been almost two weeks since they received the webcam back and I want my refund to finish being processed.