Gold's Gym

Hello,

I joined Gold's on 2/14/19 in person at the Westview Frederick, MD location with a co-worker's referral. I signed up for a family membership month to month with the kid's club also. The worker who signed me up said the current referral special (gift card) could be given, that the manager (Karl) would be in contact with me the following day about it. However, when I followed up after not hearing from the manager, he sent me a link via email, which did not work. Then when I called a couple times to get a hold of him, he told me he could not give me this referral special because I didn't sign up online. Aside from this, within our first 2 weeks of membership, due to my work and trainer schedule conflict, I could not get the whole body scan fitness profile scheduled (as part of the 30 day money back guarantee) within the 1st week of signing up. At the time, this didn't bother me because I assumed I'd be a member for quite some time. My last gym membership with LA Fitness lasted 8 years. When signing up, I was told that both mine and my fiance's key cards would be linked to the kids club so that either one of us could bring her. This was not the case, I had to ask multiple times (to date the issue is still not fixed) because my fiance's key club was not registering when he would go to drop our daughter off at the club. We both completed our fitness profiles and accessed the club on several occasions, but decided quickly in (2 weeks) due to the lack of communication and lack of customer service that we did not want to remain members at this gym. I inquired about cancelling since we had a month to month membership, I was told I had to wait 30 days. I met with Elisa about this, she said the month to month membership was rather new and someone would get back to me with details about the cancellation process since we recently joined. About a week later (3/10/19), I went into the location and filled out a cancellation form. A few days later I never received confirmation of cancelling, so I went into the gym specifically to find out what was going on - my paperwork had never been processed. There was a different girl at the desk who found my paperwork under the desk and said she'd take care of it. A manager came out of one of his classes sweating profusely and told me that I would not be charged for the month of April. I did receive confirmation a couple days after that via email that our membership was cancelled. However, yesterday 4/10/19, membership fees (close to $100) were taken out of my account my Gold's Gym.

I have joined another gym and have NO interest in accessing Gold's gym at Westview again. I called 4/10/19 at 4:30pm about billing, I was told the manager did notice something off with my account, but he would be calling me once reviewing it. I never received a call. I called again today, 4/11/19 at 7:15am and spoke to someone for 6 minutes who was trying to trouble shoot even though I insisted I speak to a manager immediately. He proceeded to tell me after 6 minutes that a manager would not be in until 9am.