Ruby Tuesday

I walked inside ruby tuesdays at 8 o'clock. Did not take long to seat us. However, our waiter took longer than normal to come to our table. Once he asked us our drinks we waited 30 mins before he came back with them. Next he took our order and we waited 45 minutes exactly for our food. He walked past our table multiple times without stopping to make sure we were fine while we waiting on our food. Finally our food came and it was not what I look forward to, so I changed my food and asked for something different. Now I had to wait about 45 minutes. Sadly, I was not patient enough after the first 30 minutes and my date had already completed his plate so I walked up to the manager. I told her about my complaint but sadly she acted nonchalant and did nothing. Finally once my waiter came back I told him I did not want the plate and asked for my recipes. I waited another 20 minutes for that. Then waited another 15 minutes for them to return with my credit card. Worst experience of my life! I would like a call and response to my complaint please.

Vile and Disgusting: Only a matter of Time
To whom ever it may concern I would like you to seriously take the time out and read this letter and follow-up with whatever investigation you feel is pertinent to the issue. What my fellow colleague and I have witnessed at your establishment outright disgusting and very, very detrimental to the working environment. On or around the September 20th of this year between the hours of 5pm-7pm, both myself and my co-worker witness your bartender and about two or three other of your employees tamper with a customers drink. The gentleman appeared to have ordered a Sangria and/or Margarita drink. He had ordered at least three of them during the time I was there. On his third round the Bartender laughingly called over two other employees one of which came from the kitchen area with a small plastic cup. Whatever was in the small plastic cup I’m sure was not part of making Sangria, and the content(s) of that cup was dumped in the glass. After which those employees who gathered around the bar area continue to snicker with laughter as the bartender brought the drink over to the customer. Once the drink was server the bartender left and went to the back of the kitchen where he can be heard laughing. A moment later a new bartender came to the bar. A moment after watching we decided to leave. This was not the first incident of such that I have heard and/or witnessed at your establishment. Selfishly I did not inform to gentlemen of what we had witnessed. If I have there probably would been an escalation at your establishment that would have required the local authorities to arrive. I don’t think that the manager of that particular location is fully aware of what has been happening and if he or she is, then this is a bigger problem that requires some rectifying. If you have employees willing to risk tampering with customer’s food or beverages then I hope you’re willing to deal with whatever consequences may follow. You would think in this economic downturn that there would be more respectable service, especially in the dining capitol of the US where the competition is getting tougher because of the economy.