Menu
For Business Write a review File a complaint
CB Online Shopping Norm Thompson Outfitters 4501 Forbes Boulevard, Lanham, MD, 20706, US
Norm Thompson Outfitters company logo
Norm Thompson Outfitters
reviews & complaints
Norm Thompson Outfitters company logo

Norm Thompson Outfitters

4501 Forbes Boulevard, Lanham, MD, 20706, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Category
ComplaintsBoard
R
4:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Norm Thompson Outfitters - NORM THOMPSON REWARD PROGRAM

When you make an online purchase through NORM THOMPSON, at the end, a pop up box comes up, stating: "Click if you want to receive 15% off your next order of $50.00 or more"...PERIOD! Nothing else is there stating it is a MONTHLY FEE of $14.95.

About a week later, after my 84 year old mom received her merchandise, this REWARDS magazine comes from, NORM THOMPSON. Note that they claim it is a "third party" and they are NOT RESPONSIBLE. Really. We almost threw it in the trash thinking it was junk mail.

So this catalog explains that for $14.95, you get $1.00 shipping on all orders and an additional 15% off all N.T. purchases. The $14.95 is an ongoing monthly charge that she never received any email confirmation for.

Mind you, when you normally make any purchase online, you always get an email confirmation. Not here, because there is no "meeting of the minds". This HOAX/SCAM needs to be stopped. N.T. REWARDS center is conveniently closed on the weekends so I cannot call on her behalf to end this madness. I am so angry.

I also found hundreds of other people complaining about the exact same scam, so there you go. It has happened to many elderly people and their adult children are now making the calls to get this stopped. just like I am.

NORM THOMPSON, you and all your sister companies, SAHALIE, SOLUTIONS, and any others, have now lost the business of every customer that has had this happen.

Hope it is worth losing out all the customers you have had over the years. I have made a request for them to send a copy of the online transaction to prove that people knew they were getting into this monthly bill. Everyone is entitled to a copy of any transaction they enter into. I called, and they will not provide it.

Do not do business with any company that behaves this way.

Read full review of Norm Thompson Outfitters
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.