Mattress Warehouse / SleepHappens.com reviews and complaints 1
View all 57 complaintsMattress Warehouse / SleepHappens.com - poor beds, poor warranty & poor management
I bought a bed(set) worth $1200 before I had my shoulder's rotator cuff surgery. I needed a mattress that will give support for my shoulder and relieve potential pressure from the surgery. The bed was delivered a week before the surgery and two days later my back was starting to hurt and achy. I immediately c0mplained to the store reps but to my dismay I was told that there's nothing they can do about it - that means I had to fight with Mattress Warehouse's corporate office to make a complaint.
One, the store reps did not tell me that their store policy does not replace items or refund your money or won't even allow exchanges even when their beds give you medical problems. I weight less than 100 lbs and there's no way my body weight can make 6-8 inches of body impression on the mattress unless the mattress is defective. Mattress Warehouse declined my request to exchange the bed because they claimed there's nothing wrong with the bed. It has caused me back aches and my shoulder is swollen each morning I wake up.
DO NOT BUY BEDS FROM THIS COMPANY, THEY ARE HORRIBLE TO DEAL WITH, THEIR CUSTOMER SERVICE DEPT CANNOT BE REACHED & THEY HAVE NO COMPANY POLICY TO MAKE THEIR CUSTOMERS SATISFIED/HAPPY WITH THEIR PRODUCTS & SERVICES. MATTRESS WAREHOUSE SHOULD BE CLOSED OUT OF BUSINESS!
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Try getting warranty enforced from Sealy! I filed a warranty claim one month ago, no response. Called customer service million time, no response. The warranty is nothing but scam. And I was supposed to have 10 year warranty for my starens and fosters! Fell apart after 2 years. Even the store who sold the mattress (Levitz) ran out of business. Next time I am going to Costco.
You picked it out and paid for it so you should have to keep it. If you wanted a no hassle return policy then you should have purchased at Wal Mart but I doubt you'll find a quality product there.
FYI I dont work for Sealy or Mattress Warehouse