British Petroleum

Gas Pump Calibration:
I went to this station on an empty tank that takes a maximum of 12 gallons to fill. The gas pump read 13.152 gallons when I was finished filling up. Therefore, the pump I used was not calibrated correctly.

Abusive Attendant:
When I reported this calibration error to the attendant and asked for a refund of the overage amount, he condescended to me, saying that I "hadn't counted the gas that went into my engine" and I "hadn't even read the pump gauge". Then he forced me to tell him how the pump was improperly calibrated, so I explained my reasoning.

While I was doing so, he began to interrupt me, saying that I didn't know what the f**k I was talking about and that it wasn't any f**king business of his. So I asked to speak to his manager. He called his manager on a cell phone, but there was some difficulty in communication, and he had to call again. The difficulty reoccurred, so he told me that the manager was going to call back on another phone.

At this point, I asked whether or not the station was independently owned or owned by BP Petroleum. I told him I would be happy to address my complaint to the corporate office. I also offered to address my complaint to the MDA Fuel complaint line. He said he would give me all of those numbers if I wanted them, and then his cell phone rang again.

When he answered it and identified the person on the other line as the manager, he told the man, who he called 'Mike', that he didn't know what the f**k I wanted, some s**t about a gas pump, and I was "going f**king crazy on him". Then he began to speak to the man in Arabic. When he tried to hand the phone to me a few seconds later, I told him I didn't want to speak to 'Mike' after having been set up for failure in a language I didn't understand. He told his manager that I was crazy, that I didn't want to f**king talk to him now, and hung up.

I paid for my gas and asked for the promised telephone numbers, whereupon the attendant told me to "just get the f**k out." I repeated my request, and he said "I told you to get the f**k out, so get the f**k out. Get in your piece of s**t Ford Focus and get the f**k out." When I turned around to leave, he shouted "I hope you fit through the f**king door."

Obviously, I was deeply concerned about the incident. I called the Ann Arbor police, and it is my understanding that they sent officers out to speak with the attendant. I also plan to call the MDA Fuel line and the BP Consumer Relations department tomorrow morning.

For your reference, here are these numbers:

MDA Fuel: 1-800-MDA-FUEL
BP Consumer Relations: [protected]

Should you need the police after doing business with these people, the Ann Arbor Dispatch number is: [protected]

Obviously, I would advise against doing business with them at all.