Extended Stay America reviews and complaints 1
View all 272 complaintsExtended Stay America - Cleanliness of motel / "breakfast", coffee
May 16, 2022
I went to get a cup of coffee for the first time since checking in over a week ago. There is one type of coffee available, light roast, 2 big containers of it and one of hot water. No decaf, no bold or rich roast, just light. I got a cup anyway as I was desperate. There was no unsweetened creamer of any kind, only vanilla and sweetened cream. What are people who like cream in their coffee but no sugar supposed to drink? As far as the "breakfast", the staff leaves some granola bars and a few muffins, if you're lucky. The hallways of this motel are disgusting and the parking lot looks like someone dumped their garbage all over, dog poop everywhere as few people clean up after their pets. The laundry room is also a mess, very unsanitary and only 3 washers in working order. The dryers do not dry on high after 60 mins of time. The trash room has been full of trash to THE CEILING on more than one occasion, mind you, I've only been here just over a week. Not happy at all with the accommodations, this place is a dump and the prices should reflect that. Insane to charge what you charge. I found drugs in the hallway as well as drug paraphernalia. This place is an embarrassment.
Desired outcome: Some better coffee/creamer optionsCLEAN THIS PLACE up, especially outside and in the laundry room
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