Meijer

09/27/23

I will no longer be a Meijer Customer. I've been shopping there for thirty years and the customer service is unacceptable.

I was returning a box of Hershey's 18 piece full size candy bars. I purchased them the day before. When I opened the box, which was wrapped in cellophane, there were 8 bar's missing. I assumed it was a manufacturing error and I could just exchange it.

I don't believe companies should have the motto, "The customer is always right". I understand that there are too many crimes committed in the theft and fraud area. However, when I took my box or candy bars and my receipt to the customer service employee and told her what happened. I immediately knew she thought I was lying and was trying to scam her. She told me that I would have to take this up with the manufacture of the candy bars. I immediately gave her the look as if she didn't really understand customer service. I told her that this wasn't a possibility and I would like to speak to a manager. She was irritated and would no longer look me in the eye. She called for someone, pushed my item aside and asked the next person in line to step up. I assumed by her actions, our conversation was over.

Enters manager "Mike". He walked up to me, didn't say a word, just kind of stared at me. I then introduced myself, Again, no word from Mike. So I started telling him my story. He then said, "What do you want to do with them". I thought, odd questions. What does it matter what I was going to do with them. I began to tell him that I was making party favors for my daughters wedding and then he interrupted me and said " No! I mean, what do you want to do? Return or exchange? Again, never looking at me and obviously irritated with me. I said I could do both. Whatever is easiest. He then replied, under his breathe, "just go get another box". Then he left. I brought up another box and another customer service lady told me I was all set. I thanked her and asked if I should put my item back in the bag that was behind her and she told me I didn't need a bag. Again, never looking at me. Good thing the greeter wasn't there when I left or he might have thought I STOLE THE BOX OF CANDY BARS!

On September 24th 2019 I received poor customer service from this employee by the name of Karen I was at the self-scan checkout Lanes my computer screen went reading error there was no one in this general area I notice to employees over by the entrance door so I waited it first looked around and did not receive any acknowledgement so I started waving my arms I noticed my red light alert light was blinking so I yelled and asked is there anyone working this area the two employees that was by the entrance looked at me one of the young lady started walking towards this area at that time other red light alert started blinking. Instead of Karen coming to address my problem she made me wait until she corrected the other alerts. So when she finally arrived to me she stated what's your problem I said to her you tell me I'm not an employee here she stated will you were waving and yelling I thought you had a problem I said my problem is this computer and if you were working the area this could have been avoided without me having to yell or wave my arms she said well I'm here now again. I asked her what is your name she did not respond I looked at her name tag and I said your Karen with a K. Now I have been a long a very long loyal customer and I have watched over the years how customer service has dropped turn all Time low and I believe employee training and customer care should be top priority because Meijer and other outlets are taking customer care for granted and it shows through the employees the employees treat customers like we are doing them a favor and that should change it should not be tolerated. You have employees that will gather in a group and gossip about other management scheduling employees their personal lives out in front and aloud where customers can hear. Now Karen she was over there talkin what's a greeter if she had been working her station ensuring good customer service that would help just speed up the time that other customers are waiting. Using the kiosk the self-scan Lanes, many times customers are trying to avoid operated cashier Lanes because of rude mean inconsiderate employees that operate those aisles. Many times we don't even get a thank you as we're leaving that's SAD... So Karen with a k needs to be reprimanded retrained on customer care skills if anything else work the station what area instead of talking two other employees. And one last thing it was a time at Meijer you could ask an employee question while you're shopping and they would be so gladly to help or answer the question but now it's like you're bothering them I had to give you feedback because customer's service is slipping Not only at Meijer but everywhere and we ask the consumer customer we have to speak up and speak out thank you

The meijer grocery store in canton, mi is deplorable! I just returned from what will be my last trip. First and foremost they are totally overpriced. I might be able to tolerate this overpricing a bit more in exchange for the convenience of shopping 24 hrs if it weren't for the following:

There are never enough cashiers, resulting in extremely long lines. So i, being the clever thinker that I am, utilize the convenience of their 24 hour shopping to avoid these lines. However during these late hours they have not one... I mean zero cashiers working. Call me crazy, but when i'm spending 200.00 on groceries, I do not want to use the u-scan! I would think with all of that money that they are overcharging the consumers, they could afford to hire a few night cashiers! In the time it took me to look up all of the codes for my produce and await "customer assistance" 12 times from the head cashier/u-scan watcher my meat was warm and my ice cream had melted. Not to mention the fact that I overcharged myself 3.00 on watermelon because I mistakenly pushed the wrong 'watermelon' button on the produce look-up screen! When I pointed this out to the attendant... She informed me that the service desk was closed and i'd have to come back for my refund... But of course!

Let me point out some other complaints about this store: the produce... Always poor quality and picked over. The outdoor/flower department... Their flowers are in the worst condition i've ever seen. Who in their right mind is going to pay 12.99 for a wilted, burnt hanging basket? Obviously there is a market out there for them, because every time I check that's what they're selling!

Customer service... Horrible. There is never any one available to help and if there is they know nothing or are rude to customers. As I mentioned I am a frequent late night shopper. I "get" that they use this less busy time to restock their shelves, however I am the customer. I do not expect to be glared at as I squeeze between the their mile high boxes and restocking carts to reach some cereal. Customers are made to feel as if they are 'in the way' and not one of these employees offer to move or assist.

So in summary if you're looking to buy overpriced food and merchandise of poor quality, from understaffed, ill-informed employees who provide service with a glare... Meijer canton, mi is your store!