Flagstar Bank

On Thursday, 9/19/2019 I was in the Flagstar bank branch listed above. I walked in and stopped to wait for my turn at the glass desktop they have at the entrance. There was a male teller busy with a customer and a female teller at the other end having a conversation with a lady who already had her transaction slip in hand. Both ladies stopped talking, turned and looked at me and then carried on their conversation. This is important. I got out my phone and waited a few minutes for their chat to end. Dawn, the lady teller got on the phone at the counter for a few minutes then chatted again with the customer . The lady left and Dawn quickly turned and went behind the counter wall to her desk. She never greeted me or gave any acknowledgement that I was there. So again I waited while she got on the phone again. Five minutes or more has gone bye. Dawn finishes her phone call gets up goes behind counter to drive thru tube and takes the tube out. I yell out, Don't you take the customer who comes in first ? She says yea come to my desk. We do our pleasantries. I give her my license. I say, isn't the customer supposed to be serviced in order, I was first. Dawn says, I DIDNT SEE YOU. What a liar. I told her you looked at me when I walked in. She put the licenses on top of keyboard and made sure I knew the drive thru was taken care of first. The other teller came in and said do you have the drive thru and she said yes it's done then smiled at me. She then completed mine. What a [censored]. Poor attitude, poor customer service, and to outwardly displayfor her actions towards me. I'm sure she was socializing with the lady customer before me and both phone calls were personal. The phone didn't ring while I was in bank.