Foam Factory reviews and complaints 1
View all 14 complaintsFoam Factory - not order, no refund
I bought mattress from the website www.thefoamfactory.com. The seller charged me on the same day and provided the confirmation email with the tracking number. I decided to check the number and it turned out that my order wasn’t shipped. I contacted the customer services and they told me to wait 10 days. After 2 weeks, they still haven’t shipped the order. I cancelled the order, but the seller continued to keep silence. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
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unprofessional order scammers! seller found a lot of excuses and my order still hasn't been sent seller provided wrong size of mattress and hasn't helped me to solve the problemGiving a Voice to Consumers
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