Panera Bread reviews and complaints 1
View all 1522 complaintsPanera Bread - terrible experience
A couple of month's ago my teen-age son was hired by Panera Bread. He was very excited and told me often how much he enjoyed the job. I read their handbook and they claimed they were a good place to work because of the respect they showed for their employees. Soon enough we found out that they have no respect for their employees.
Female employees were referred to as 'the ###' by one of the managers. Then, things got worse. My son was working in the sandwich line in front of customers. It was a hot day, and he asked the female worker next to him what was wrong with the manager. She told him (my son) that she didn't know what was wrong with him(the manager). She then told my son that the manager was probably upset because she had told the manager that he should suck my son's dick! This female employee thought that making that statement to the manager was funny. My son left the store stunned and later called one of the other managers to explain why he had left work.
Now, logically, you would think that the female employee would get in trouble for making such a remark at work and that the manager she said it to would have done something about the trash mouth female employee. No way! This same manager was the one that referred to the female employees as '###' and he did nothing about it. My son registered a complaint with management and Panera started their 'trash the victim' nonsense.
My son was immediately suspended from work (that's what happens when you file a complaint at Panera's) and he was told there would be an investigation. The manager who was supposed to run the investigation then took three sick days off. To make a long sickening, story short they ended up firing my son after a week and a half of asking for written and signed reports from him.
Instead of cleaning up their house, they decided to pick on a teen-age boy. Wow! I think they deserve a place in the corporate Hall of Shame. I have told all of my friends, relatives and acquaintances the story (there are many) and I personally will trash them every chance I get.
The complaint has been investigated and resolved to the customer’s satisfaction.
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On Wednesday, Jan. 21st I didn't get what I ordered. My mom (She orders it for my school the day before) ordered a Kids Mac n Cheese w/ baguette.
He's been selling drugs out bye dumpster doesn't wash his hands before handling food been flipping off cars cussing customers that's going bye I'm no longer going to be customer at Harrisonburg va till he's fired
Has been refrigerated - just took it our of fridge and the top is all puffed up
ESTF-19449A
Use by 11/23
[protected]
12155
Saturday, October 7, 2023, at 11:30 am
Points East in Mentor.
Horrible customer service at the takeout/drive-thru
The soup was watery and cold, and the baguette was literally a one-inch section of the loaf.
They also dropped the pastry order in the bag, un-separated from the other items in the bag.
My name is Taina Ramirez. My phone number is [protected] and my email address is taina100280@yahoo.com. I went to this location and ordered an iced chocolate Latte on 9/29/2023 at approximately 8:10 a.m. After almost finishing this drink, I found a bunch of labels in the bottom of the container.
4 Oct, 2023 , 3AM I bought two packaged Panera Bread Soups from a store called CircleK in Stow, Ohio. after I finished almost half of the soup, I found something little stiff in my mouth and it was a bug, a big black bug thats shiny on top. I feel like throwing up and I already start feeling so sick.
on Friday August 18th around 730pm ,not only they mess-up my order ,the manager yield, harass and treat me very bad ...
I need full explanation from Panera .
Downtown Silver Spring Store !
I've complained to the manager about an incident where a girl on register said I didn't belong in line and shewed me (was hateful with me) the manager was supposed to resolve the issue the same girl has waited on me multiple times since then and it's not only her but the attitude of the whole team.
Hair in the cookie. Sauce on the slice of bread for my soup. Just plain awful.
Ordered Bacon egg and cheese on ciabatta role. no bacon on sandwich
Ordered two bagels with cream cheese. no cream cheese provided
this occurred at Drive thru in Milford CT on June 12, 2023 at 745am