Cenex reviews and complaints 1
View all 21 complaintsCenex - Propane
Last Friday night at apptoximately 7 PM my son had a 100 lb. new propane tank filled at the Cenex at 1705 Broadway in Alexandria, Mn. The worker, Mason could not find a release valve, which they do not have, to release the air. Must have not been trained properly. The tank was hooked up at approximately 8 PM same evening to a wall garage heater. I had been told that the tank would last me half the winter. TUESDAY it was empty and the heater was on 1, and the pilot. We contacted Cenex propane department and they will not do a thing about it. It cost me $75.00 to fill. I will no longer patronize Cenex anywhere. If they are so hard up for a sale that they do not train their people, or stand by their sales there are lotz of home owned businesses that need business.
Cenex just offered 5 lbs. of propane at 70 cents a lb. to replace 100 lb. tank they didn't release the air out of that cost me $75.00 and lasted less then 4 days. To get that 5 lbs. of gas my son has to come from Alexandria to Starbuck, unhook and load up the tank, drive back to Alexandria and then drive back to Starbuck. I don't think so. That is an insult!
Had a new 100 lb. Propane gas tank filled at Cenex in Alexandria, Mn. at approximately 7 pm last Friday night and the worker Mason was not trained properly and did not know how to get the air out of the tank. Suppossidly it was full. Cost $75.00. Got hooked up to a new wall hanging garage heater at 8 pm that same night. Was told tank should last half the winter. It ran on 1 or the piolet from when it was hooked up till Tuesday morning and it was empty. Cenex will not do a thing about it because they have no way of knowing how much propane was put it. I am out $75.00 . Their customer service is poor at the very least!
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