Heartland America

Please, we make an order for this article on February 03/2020 and we dont receive it yet, last saturday you send an Email that said the phone was delivery on 02/22/2020 but we dont receive and we are in the house 24 hours each day, my name is ROBERTO GARCIA, 4020 SW 32ND BLVD WEST PARK FL
[protected], CUST 1782894, ORDER #[protected], THANK YOU for your attencion, Roberto
My Email is [protected]@att.net

Purchaser: Barbara Stoddard,
Customer #[protected], Order #[protected], Invoice #[protected], Invoice date 4/28/19
Address: 1605 R St
Gering, NE 69341

I had ordered a mens boot stretcher #24-54192A. When we received the boot stretcher it was cracked. I called your customer service number and was told it could be returned for a refund or replacement, however I was also told that I would be sent a postage paid return shipment label, this was to arrive within 2-3 business days. This was on the 18th of April and to date 4-29-19, I still have not received any label or correspondence from your company. I would like very much to return this item and have it REPLACED with the (LADIES BOOT STRETCHER). These show in the catalog that both are the same price, the ladies boot stretch is #24-54191A.

I can be reached by phone at [protected]

Thanks, Barbara Stoddard

Please send the label as soon as possible as I feel that I have waited long enough.

Ordered and was billed for three items. Only two of them were packed in the box. They recreated the shipment and weighed it and found it heavier than the one shipped but rather than sending the omitted item they send bogus emails meant to delay and eventually ignore the claim. They require two weeks to send a postal claim form (the shipper was UPS) when any form can be attached to an email. I'm not waiting any longer and am writing to my credit card company for a refund of the missing item to be credited to my account.

Heartland America is an unethical and arrogant business. Do not do business with them under any circumstances. You'll be sorry.

I purchased the Anders Nicholson stereo system. It arrived on 12/15/08. While setting it up, I saw the following instructions for the phono player, "Take the rubber mat out of the plastic bag and lay it on the Turntable." I was surprised to see that there is no rubber mat. The phono player therefore cannot be used. I was even more surprised when I called the Returns Dept. and was told that the rubber mat doesn't come with it, but has to be purchased separately! Nowhere in the company's ad for the item does it say or even imply that. Neither does the Instructions Manual indicate that the rubber mat is an optional item which must be purchased separately.

There is an implied warranty of merchantability which applies automatically if the seller is a merchant. The implied warranty of merchantability is a representation that the item will do what it is supposed to do.

I now must now waste time, money, and effort to repack and return the item to Heartland America and fight for a full refund, i.e., included the costs of postage and the company's processing fee.

This company is a very sophisticated scam. They advertise an excellent "sale" and then add numerous "conditions" and miscellaneous fees. The result is the "extra" fees often amount to as much or more than the advertised purchase price of the item. They do "inform" you about such charges, but in a manner that is vague and designed to escape your attention. They are counting on the fact that most people will not dispute a few dollars or go through the effort of filing a rebate. Another person in this forum posted about the so called "rebate". he is correct. They do not give rebates, or they make it very difficult for you to get the rebates. If you want store credit or a gift card you can do so in a few seconds on line, but if you want cash (and there is no assurance that they are offering you a cash rebate) you must mail your receipt, etc to them. There is no reason, other than they are trying to make it difficult for you to file a cash rebate, why the processes must be different. Furthermore, why not just charge the sale price and be done with it (did I mention people tend not to file rebates unless it is for a large amount). Finally, their customer service is horrible. The women I spoke with was confrontational, rude and finally hung up on me. Wow! I strongly suggest you do not become involved with this company.

1. I called Heartland to order electric blanket #56726 which had a $10.00 Rebate.

2. The sales person said I would receive an email confirming the order and the rebate form would be in the box.

3. I have not received any emails from Heartland and there was no form. I followed the directions on the invoice and went to their website and filled out the form.

4. The website said there was no rebate for this item.

5. I called Heartland and punched in the rebate key.

6. I was told to drop the zeros from my customer number, this did not work and I would have to call another number.

7. Bottom line is "NO REBATE" from Heartland America.

8. I sent an email saying that they were a bunch of liars and thieves. Still have not heard anything from Heartland America.