Window World

They took 30 windows out right before a predicted severe thunderstorm - leaving rain to come 30 window holes into my home — along with the lead dust that they said they would protect us from and didn't.
I helped hoist heavy windows to lessen the property damage to my home
They complained about the previous customer who said they damaged his home — I got to hear them disparage another customer and blame him for the damage he had from them. They didn't clean or dry the open windows that the storm wet.
So in went 30 windows — decades of lead dust, bugs a now water - trapped inside the new window and my home. They did considerable damage to all molding and paint. Considerable - like a thousand dollars to redo.
They blasted racial slur music out my windows loudly for every neighbor within a block to hear. The N word should be a choice - not something a payed contractor forced me to hear and amplify for all.
I was nice to these men - ordering a couple hundred dollars of pizza and lemonade for all.
I was tolerant - even though my house was being destroyed. They never wore shoe protectors even though there was a big storm - so in and out my home with mud — never asked or removed boots with mud.
They let our indoor cat out although I had been told to isolate him — and I did — and put a sign on that door. The cat was not to be outside and never had been so he could have been hit by traffic. We were worried sick — especially my young daughter — whose cat is was — and we had to pack for her first camp field trip out of town not knowing if she'd ever see her pet again. The workers refused to try and save the life of our pet who they let out and was in danger. I finally begged them to help — they weren't working anyway.
The workers — were smoking and shifting around but doing little to clean up the millions of little pieces of razor-sharp metal wrapping that they allowed to fly in our neighbors and our grass and under cars — we are still finding these razor blades everywhere and have been cut many times. They left lighters and cigarette butts all over and I had requested no smoking since we are allergic.
The negligence and disrespect by now were appalling.
Then as a I asked one man to not stand on the edge of our awning — since it wasn't built to hold a man — he literally got so angry that he threw a big razor-edged piece of metal down at my head! I was in shock.
From them I asked them who the owner/supervisor was and how to reach him — I called Jason, who was reasonable and profusely apologetic. He could tell that this was the most unprofessional and life-threatening mess he'd ever been part of.
The property damage alone was going to cost so much to undo and the emotional trauma they caused — especially having a worker try to injure me with razor sheet thrown at my head.
He assured me that they were leaving and assured me they would never be allowed to return to my home.
We talked a couple more times that hour and he continued to assure me that they would never be allowed on my property again.
The workers moved as slowly as they could after their supervisor told them to leave.
It took a couple hours and they kept saying they were almost done — while not doing anything. But another hour and no movement.
Finally my young boy, who had never spoken up to an adult and never needed to — went out and said that their behavior was nuts and that they had been asked to leave.
Then the biggest assault — as if the rest wasn't enough — One of the men started screaming and cussing in front of my kids that he lost his phone. We were rightfully scared of the amount of rage he was exhibiting, so we Closed our front door — keeping us safe from him. He started yelling at us and trying to break in the door. He screamed cussing at me that he thought his phone was inside. I knew it wasn't but I told him to call it or give me the number to call to locate it by ringer — he just kept abusively kicking in my door. I told him that I was calling the police. He found his phone outside and left.
The rest of the crew left finally and we were in shock from the damage and terror that they caused. My windows weren't finished — (and it turns out 2/3 of them don't lock. I had to buy wooden sticks to try to prevent entry on most of them. So anyone could break in probably)
Now we had to find our missing cart and pack my daughter for her trip in the morning.
Somehow we got her there after a sleepless night of traumatic memories.
I was rudely awakened by loud noises on every door and window around my home. The men — different ones - who were belligerent — were demanding I wake up and come out-that they were going to finish the job or I had to pay the remainder.
After the damages and threats the day before — there was no way I owed them the last payment. They broke the validity of the contract — which was never gone over or signed — through such severe damage and negligence - and criminal assault — I knew that I would never allow to to force me to let them touch my home — but they were very abusive, hostile and trespassing. I filmed them abusing me and saying they were going to work on my house no matter what I said or what Jason promised. I said they were trespassing and weren't to touch my house or be near me or my house. I called the police who finally got them to leave.

They be destroyed my excellent credit rating with a collection agency — I have NEVER not paid for anything in my life — but I already gave them six thousand five hundred dollars to be victims like this?
And they think I should pay for that aggression and complete destruction of my home and terrorizing of my family?
The man, Mica ended up calling me to apologize the night he tried to break in and was screaming abusive cussing at my kids and I. I saved the recording. If his admitting he had no right to treat us like that.
I also saved Jason's apology.
So no — the contract that was never gone over or signed does not include the things we were forced to endure and your company needs to make this right. I have lost more sleep over the hateful, aggressive, destructive treatment Window World got away with towards my kids and I, our neighbors witnessing and forced to see/hear threats and obscene language and the razor pieces everywhere years later.