Gold's Gym

On Friday December 27th I attended the gym for a typical workout around 9:00 am. I always begin my workout with a visit to the sauna. My guest and I entered the sauna and started our sit. After about 7 minutes, I stood to exit and when I stepped down onto the step below me, the board collapsed and I fell. Fortunately, I was able to catch myself before falling into the heat source in the room, which is very poorly guarded by the wooden railing that I was able to grab before scarring myself with inevitably severe burns.
I was able to get my leg out and see that I didn't suffer much damage; it just really frightened me! We immediately took a picture of the incident and headed to the front desk. When we told them what had happened, we were met with no concern. Ian Wilds, who appeared to be the manager on duty, mentioned lazily that they had some sanding done yesterday and that the contract team had left some dust as well, so essentially, he wasn't surprised that there had been a weak board. He never asked if I was injured, or offered to do an incident report. He never even asked if I needed first aid! Splinters are almost expected when wood is broken, but no one ever inquired. The only person who really cared about my incident was a friendly gentleman that is a part of the facilities crew at the Ellisville location.
Today I can confirm that I suffered a small abrasion and also some bruising from the incident that was completely ignored by the golds gym staff. No one has called me to follow up and see if I am ok, and calls to Gold's corporate headquarters have also proved ineffective thus far.