Burger King

This was my email to them below: I had received a response from them after asking me if I reinstated their account to let them know, it has been over a week and I have emailed them three times and still no response. Burger king your customer support is useless and is a reason why you will lose this customer beside the horrible experience at the location. I can also be reached at [protected]:

Well If i'm going to spend all this time writing this out, I certainly hope someone plans on addressing this and coming up with a very good resolution because if not I fully plan to not only mail this into corporate head quarters (which I may still spend the time to research for their phone number) along with ending my support for Burger King. But here it is.

I went to this location and it had a few cars ahead of me so I decided to help speed it along and order ahead of time, this way I can just pull up to the window and tell them I had a mobile order along with making it easier for them to get me not only my order ready quicker but also the people behind me where it was forming a line. The line moved pretty quickly and when I got up to the window the lady asked me right away to pull up to the yellow line. As usual I did and a few minutes later a lady came out and asked me if I had an order for such and such and I had explained to her no and that I had a different order and it was a mobile order and what I had ordered, so she ran across the lot and handed it to the person in car one. I assumed because I ordered a chicken sandwich that possibly they had to drop or make some or some other issue so I sat there with my car running because it was a hot day and was even too hot to have just the windows down. So I sat there with the car running with the air conditioning on waiting for my order. And I watched as multiple cars (atleast 10) drop up to the windows and drove off, while I was still sitting not even a car length ahead at the yellow line, clearly visible by the drive through window, still waiting for my order. It wasn't until 35 minutes later that the manager in training came up with my order and said sorry. So naturally I assumed that if it took this long, I better check everything. So I checked the bag and I took them I asked the lady why the fry boxes where half empty and barely full and what exactly was the reason for them taking 35 minutes to bring out my food. She didn't have an answer and just flat out told me she didn't know. So I continued checking the bag, and in addition to the long wait, it was missing my sauce for the nuggets. And I had to wait another 5 minutes for her to go inside and get the sauce and bring it out. At that point I honestly thought to myself maybe I missed including it on the app or something. When I got home is when it really frustrated me. I spent all this time trying to find someone to call through the app and website and there was no one. What kind of service and system is it that you can't call and speak to someone about your order and the experience you had and have to resort to sending an email? This is the only company I've ever had to deal with that has that issue. It ask me to provide a phone number in the app, there should be zero excuse why someone couldn't call me, else there is zero reason to ask for my phone number in the support. So after getting really pissed off after the long way, and the sauce and your stupid support system with no way to call, I decided to do the ticket and eat my meal. This is where it got worse. Both chicken sandwiches were completely drenched in mayo. To the point that it was a thick layer on the inside both top and bottom but also on the outside of the bun, literally causing me to hold the sandwich and there was barely any spot where I couldn't touch that didn't have mayo on it that it wasn't on my fingers. Than in addition to that, the fries weren't what I am use to having or expecting from Burger King (which I normally get in Cape Girardeau and not Jackson but I got at Jackson because I had to go that way home that day) and they were stale and extremely greasy tasting. To the point that the half filled box I got, I literally threw them away, completely disgusted. And I sat there thinking to myself, they just rebuilt this location, surely this can't be the service they expect to provide. I mean who asks a customer to pull up to a line from a windows and have them wait, its been the norm these days and it's come to the point I will now refuse to pull forward at all now because of this horrid experience not only at Burger King but any location now. It pissed me off so much because the long wait was probably because someone had me pull up and than they probably forgot about me and some person probably wasn't thinking about my mobile order and probably thought 'Oh gee he hasn't showed up to get his food yet' probably because you forgot about me! The manager in training could of atleast apologized to me and made sure my food was hot and correct before giving it to me. As I was driving down the road to eat my fries they weren't even hot and probably contributed to the knowledge that the order was probably sitting there the whole 35 minutes because someone forgot about it. They could of made sure the food was atleast remade and hot for me and maybe perhaps included an extra fry or something for the trouble. Sitting there for 35 minutes with the car running certainly wasn't cheap on gas. And she could of lied to me atleast and instead of saying she didn't know why it took so long, could of even said sorry we had a problem and that is why it was late, but ATLEAST MAKE SURE MY FOOD IS RIGHT! before you bring it the hell out. And it was when I got home that I realized clearly on the ticket receipt that was stickied to the outside of the bag that it clearly said on it, 2 bbq sauce on it. It was right on it and you forgot to include it. I'm completely disgusted in the time and the service and the food.

And now I sit here after all that, writing it all out, spending more time than I should for something that would of been easier to explain over the phone and your dumb system can't have someone call me? That's ridiculous. I will say this, I will not accept any mediocre resolution for this. If I do, you can be assured that I will be printing this out and mailing it to corporate, that's if I don't already take the time to find a corporate number first to call which I'm sure there is, than I will spend all of my remaining bk points and never goto a Burger King ever again.

And what's funny about all this, is that very same day at lunch (which I normally visit BK often but I always forget about the BK app and instead pay by credit card) is that I hardly had service like this. And at lunch I had went to a different Burger King because I travel for my job and was in Scott City and the Burger King there I had ordered an ice cream, the new chicken wrap and a burger and the lady gave me the ice cream and it was overflowing and was thinking to myself, wow that's some service there and than I get this horrid experience the same day. Than sit here and wait for a customer support to take almost a day to get back to me after me asking to be called. That's some [censored]ty service from a customer support side. Even to not be able to call a customer. That alone makes me really want to stop buying Burger King.