Suddenlink Communications reviews and complaints 2
View all 841 complaintsSuddenlink Communications - cable tv + phone + internet
Lost channel signals on and off from last week of Nov 2019 until 1st week of Jan 2020. Learned how and used Internet service to stream TV channels and movies during Dec 2019. Suddenlink charged $60 penalty fee for going over Dec 2019 Internet data useage. Insult to injury, they took 2 weeks to provision my new cable-Modem so I could upgrade Internet plan to Unlimited Data. When I complained to billing they offered $10 compensation refund. Unsatisfactory. I feel it is right that they should refund entire penalty fee. Thank you.
Suddenlink Communications - service/billing
My name is angelica mancillas my acct number is [protected] I called before the system had an upgrade during which time I was told that I wouldn't be able to make a change or payment so when I called as I said previously before the system upgrade I wanted to cancel my cable since I don't really watch tv but I wanted to keep my internet the same and I was told that it was done. So then I called a few days later just to confirm that cable would be cut off but internet on and I spoke to another agent who said I had to turn in my cable box to the local office which the previously agent never told me and then they said that the cable wasn't scheduled to be disconnected but the agent said she would get it done that day so I went ahead and turned in my cable box so I waited a few days and called back again and spoke to a different agent who again said the same thing cable is still on but will get cut off and I would keep my internet all agents told me I would keep everything as is except cable so imagine my surprise when I call today because a bill didn't generate to find out all my services are being disconnected today. So I called and waited almost an hr before speaking to anyone and basically the agent chris/thris agent id 18181 said theres nothing we can do except send out a technician and that there was no manager or supervisor that would be able to fix it today to get your services back on needless to say I was very irate and hung up and spoke to a different agent amy agent 4d from the retention or escalations dept who said supposedly that our services wouldnt get disconnected and we would keep everything sans cable so I guess we'll see if my services get interrupted today. Im just so pissed off because i've been with the company or years and because of the companys [censored] up I have to go without service hopefully my next invoice will not reflect the mess that has been today
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Suddenlink provides the worst service I have ever seen. Their customer services reps are incredibly rude & will place you on mute until you hang up. It's appalling that this type of business acumen is allowed. I have had 3 service outages (phone, internet, and TV) 3 different times between 10/15 - 10/30. They refuse to credit my account saying that I signed a contract stating they will not credit unless your service is out for 24 hrs. Mine has been out for 24 hrs, yet the customer service rep claims her computer doesn't show it, therefore, I am ineligible for a credit. It took 1hr 13min for this rep (she went by the name Ash) to tell me everything she CAN'T do. I regret signing up with this company. I've heard that cancelling is a whole other nightmare. I guess I'll be next to experience that as well!