Omni Hotels & Resorts reviews and complaints 1
View all 28 complaintsOmni Hotels & Resorts - curt davis
Mr. Curt Davis, Evening Resort Manager, Grove Park Inn
It was nice to see that you never responded to my email I sent you after
we returned home from our experience at the Grove Park Inn. It reflects
greatly on your character and the Omni organization as a whole.
After returning home I found the downloaded paperwork pertaining to
our reservations we made back in early February relating to our reservation
for May 15th through the 18th. It stated when the reservation was made that
our room was to be a "Resort Room" with a king size bed. Now, I am not
clear what a resort room is but I am clear that the bed in room 462 was not
a king size bed. I would doubt that it was a queen size. This leads me to think
that we never received the room we were promised when the reservation was
made. I want to thank you for your display of reduced character and poor
customer service. You and all involved contributed greatly to my wife and I's
memorable Grove Park experience. You have convinced me that 5 star I
guess is nothing to brag about. A complaint has been submitted to Omni corporate.
John Boling Camden SC
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